‘Intentional’ Articles at Everyday People, Page 19

Time to Reignite !!

Many people are trying to shake the winter doldrums in the hope that spring will renew them. This happens every year and is very predictable behavior. Instead of enjoying the season we’re in, we keep looking forward to a rebirth in the next season to come. Don’t get me wrong, I am enjoying the thaw that is finally upon us and am glad to see the snow start to dissipate.

I think many HR pros look at their career with the same anticipation they have with the changing of the seasons. There seems to be a push that ANYTHING would be better than the situation they currently find themselves facing. There is also a feeling of professional isolationism because they feel that no one is experiencing the levels of disgust, frustration and angst that they are. When I hear stories of despair I get concerned. I’m concerned because if that is how you are approaching your role, it will reflect in your performance and with the employees that work alongside you.

There are seemingly countless stories and sentiments of HR pros who are just flat burnt out. They can’t see the light at the end of the tunnel. In fact, all they see is the tunnel and it keeps getting deeper and darker. This isn’t healthy in any way whatsoever. Why would you continue to go back to a difficult HR environment just to be a martyr everyday?

It’s time for HR practitioners to come to terms with a reality in our careers. There is only one person who’s responsible for how Human Resources is in your role and that’s YOU !! Your career may be influenced by others around you, but in the end, you are the only person who can impact who you are and what you do.

Has the fire gone out for you? Or, has the fire consumed you and eaten away at what you think HR should be in your company?

Take a different approach intentionally and reignite the fire of passion around Human Resources !! Everyday you have the opportunity to make a positive difference in the people around you and also add value to the growth and success of your company. You can, and must, be the model of making this happen in your culture. Believe me when I say that this isn’t a pep talk to motivate you. Motivation is internal and you alone can build that energy up. You could spice in a great rock tune, say something from AC/DC, to get you jacked up, but this isn’t a peak and valley approach. Once your passion is reignited, you need to fan the flame so that others around you start catching this fire.

I’ve recently been talking with some friends who either just changed HR roles, or want to. In every case they expressed that they want an HR role where they can flourish and make a difference in what they do. This needs to be the expectation of everyone in HR !! The conversations I had weren’t somber or melancholy. They were a chance to share some encouragement and give them a nudge to no longer settle for mediocrity in what they do. The companies they work(ed) for didn’t view HR in a positive, integrated and broad way. That’s fine if companies want to limit HR – but YOU don’t have to be a part of that !!

People wonder if my level of passion and excitement is some shtick for some on-line persona. You can trust me, it’s not. It took me several years to understand that HR can be on fire all the time. It also took some searching to find a role and a company that was as passionate and excited about what they did so that this ignited form of HR could grow and exist.

So, if you’re burnt out – rekindle !! If you’re an ember that’s just barely holding on and smoldering – add fuel and energy !! If you’re in a role where HR cannot be exciting and passionate, then maybe it’s time to find a place that let’s you rock it out !! Reignite yourself and radiate great HR in all that you say and do !! It’s really the only way to practice.

Practice the 3 R’s !!

It intrigues me that when the majority of HR conversations occur, they are around broad areas. They range from regulations to compliance, HR technology to HR analytics, performance management to being strategic. Interestingly enough there is something missing in the midst of the noise.

What’s missing ?? Employees.

When I see the myriad of pros and cons about certification options, the argument is between the terms of “knowledge” or “competency.” Again, concepts and not people. The majority of our HR education and training is to become proficient with systems and processes. But, what takes up the majority of our time and efforts? Employees.

I’m not saying this as if employees are a negative. Far from it. Employees are THE reason why I practice HR at all !!

So, if our interaction with employees make up the majority of HR, why are they “missing”? I think it’s because the other areas of HR can be defined and wrapped in structure. We can create systems that have a beginning, middle and end. There is more of a linear approach to these areas of HR, and we appreciate the step-by-step aspects of things that can be accomplished time after time.

Employees aren’t linear. Isn’t that fantastic? Seriously, who wants to be around people who are predictable, bland and one-dimensional? Is that who YOU want to be as an HR practitioner or consultant? Would HR be better if people conveniently fit our lives like a form to be completed? I don’t think so.

What if you did have a system that would help you describe working with employees? What if you had three simple words that could change your perspective towards people each and every day you went to work?

My son is a senior in high school and he just started his first job. He is making smoothies and he’s geeked about it !! He has a uniform to wear, of course, which is intriguing because he’s a bit of a non-conformist like his dad. However, when he saw the message of the uniform, he put it on willingly. Why ?? Take a look.

This is such a positive and uplifting message !! Remember . . . he makes smoothies. When customers come to his store and see the crew decked out in these shirts, how do you think they feel? Even if you had been experiencing a rough day, I think you’d be getting something if it revived, recharged and rebuilt you.

Now, think if you approached HR using these three R’s. If you went into work every day saying to yourself, “I’m going to revive all of those around me !!” Think of the energy you’d bring to your role. You’d never think about being burnt out in dealing with people because now you were going to take the time and focus to revive things.

How would your day go if you knew that you were recharged yourself and you had the chance to recharge others? I tell you it would be awesome. Knowing that what you did brought things to life would make HR a profession that people would be asking to join !!

Finally, if you looked at rebuilding people and lifting them up on a daily basis, I bet that you would welcome the chance to work with employees. How would people appear to you if you knew your efforts would make them better, more productive and valued?

So, there you have it. The three R’s don’t make people less challenging or unique, but they do give you a “structure” to work with employees. The key to remember in all of this is that HR is about people. As a person yourself, take these three R’s to heart and see how much you, and your employees, enjoy who you are and what you do !!

I Am Groot !!

I am an avowed HR Nerd. This is something I embrace and have since my high school days. Growing up I collected comic books (unfortunately my mother thought they took up “too much space” . . .) and I loved them. I couldn’t get enough of the action, the heroes, the villains and the stories. I’ve kept that hobby going with my son. He has a collection of comic books too, and we’ve been able to share something else – comic book movies !!

Whenever a Marvel or DC movie comes out, we are at the theater on opening night. This past summer we absolutely had to see Guardians of the Galaxy !! It was phenomenal from start to finish (and my amazing wife bought the DVD for my birthday). If you don’t even finish this post, you should make sure you see this movie !!

My favorite character by far is Groot. You’ve never seen anything like him because he’s like a giant tree and the only thing he can say is, “I am Groot.” It doesn’t matter what the situation is he doesn’t have any other vocabulary. In the movie he is the most empathetic individual in the group. He is caring, heroic and even sacrificial in his friendship. In one scene he protects the other Guardians and when his partner protests, he says, “WE are Groot.”

And this ties into HR how ??

I went to an Ohio SHRM State Council meeting at the Capitol Square Sheraton in Columbus, Ohio recently. When I arrived in our meeting room, there was George one of the Sheraton staff. He turned quickly and said, “Steve !!” and hugged me. “I was hoping you’d be here. Where were you last time?” I explained that I just couldn’t make it and was sorry to miss seeing him. George left the room to tell Theresa and Mike that I had made the meeting. Theresa shared with me that at the end of December she was named Employee of the Month for the hotel and Employee of the Year for the chain regionally. We hugged. Mike came out on a break to tell me about his family and we hugged. The meeting went well and then Sammy came to the room after we had finished for the day just to say, “Hi !!” and said he couldn’t miss seeing me. We hugged.

This is humbling in ways that are hard to express. These great folks aren’t my employees and I see them at most three times a year for less than a few minutes each time. It is always great to see the staff at the Sheraton because we are Groot !!

Too often we get caught up in HR focusing on the people who are only within arm’s reach. Many HR practitioners I know struggle to make connections with people they work with, and that is tough. I understand that it’s hard to encourage you to take in people who are outside your day-to-day environment, but I’d like to have you consider something different.

We can “practice” HR wherever we are and whoever we interact with. This is because people are the basis for who we are and what we do. You don’t have to limit yourself to the systems that you feel you control. People all around you desperately want someone to connect with them, notice them and understand that what they do has value.

You can be that person who reaches out. You can be the person who takes a few minutes to make sure someone isn’t missed. You can be the person who people miss if they expected you to be there. You can be the hug someone melts in because it came at the right time.

This week, take a look and see who is around you. Take the step to be different and reach out. I know this works and I know you have it in you because in HR – We are Groot !!

You Take Me Up !!

Encouragement.

It’s a simple word that carries incredible power. When it occurs, you see people light up and respond in ways that they hadn’t mere moments from receiving it.

Encouragement.

It’s something we’re hesitant to do – especially in HR. People tend to hesitate because we don’t know when you’re either doing it “enough” or “too much.”

Discouragement.

It’s the epicenter of human interaction. It is more comfortable to tear down than to build up. It’s what people have come to expect from their supervisors, their peers and even strangers. Discouragement is the norm. Don’t believe me? Turn on the news whether it’s local, national, or a 24-hour feed. We can’t get enough of the exposure of the most tragic events and the worst in human behavior. Anything that has a positive tone to it is filler at best, and it’s rarely completely positive. That’s too risky !!

Encouragement.

What would happen if you personally took the first step to not allow discouragement to be your filter? What would the workplace look like if people saw HR approaching and they were eager to see you because they anticipated a positive experience? What if you REFUSED to promote, spread or be connected to communication that tore others down? How would work be for you, and others, if encouragement was your benchmark and not your exception?

Courage.

In the middle of both words – Encouragement and Discouragement – is the word “Courage.” When you are discouraging, it takes no effort whatsoever since people base most of their interactions on some level of discouragement. To really encourage someone takes an intentional step out to make sure it happens. It is challenging because people are skeptical. They have experienced encouragement so inconsistently and also often wrapped in some hidden agenda.

Encouraging Courage.

I read too many HR posts that are also discouraging in nature. In fact, I’ve had conversations that “negative things are what people want to hear” from fellow HR bloggers and practitioners. That is unfortunate and I disagree with this preconception.

I want to encourage you !!

You are in HR for a reason, so make that a reason that has an impact on people intentionally. If you are discouraged yourself, I would suggest a few things to consider:

Connect with an Encourager !! – There are positive people in HR. I know a ton of them and I enjoy being with them and talking to them on a regular basis. They may challenge how I see things, but in the end we lift each other up.
Practice, Practice, Practice !! – There are many ways to do this, but it won’t be easy. Start a journal and list who you’d like to encourage, why you’d like to encourage them and then note how it went when you acted on it.
Know this matters !! – People are always looking for context and a “purpose” in what they do as a profession. Being an encourager will turn the tide of your Company’s culture and even our industry !!
Never stop !! – There will be people who will be resistant no matter how encouraging you are. It is tempting to quit encouraging others. It is also tiring to be an encourager. However, planting positive seeds in the lives of others around you will make a difference.

There may be people who read this and want to tear it down because I’m not being a realist in what they face each day. That would be a bummer, but I would meet them and encourage them as well. There is always something that can be lifted up in another’s life. You just need to be willing to invest the time and effort in others to uncover that and bring it out.

You should know that I am unapologetic about willingly being in HR and in encouraging others. I know you can do this and I will love hearing about what happens when it becomes your norm and no longer your exception !!

The Real #FF !!

As 2014 draws to a close, we take time to reflect on what was and what will possibly be for the coming year.

For those of you who are active on Twitter, there has been a hashtag called #FF which stands for “Follow Friday.” It’s where people recommend others that are on Twitter for you to consider following. When Twitter was in its infancy, this was huge every Friday and you’d see tweets flying so quickly that your head would spin. People were excited to connect and see who else was out on the social platform.

Inevitably, you’d see the same names week after week because, like any system, there is a bell curve of activity. There are many who are very visible, active and they do a great job of posting their material and the material of others. There are also many who “lurk” and watch what people write and post. Nothing wrong with lurking because I’m assuming that you are trying to see what has value to you and this allows you to filter what information you like and avoid that which you don’t.

There is also a significant group of people who dabble in social media because someone encouraged them to, but they lose interest quickly. For whatever reason, it just doesn’t capture enough of their attention to merit ongoing effort. They may show up in a #FF once in a while, but they rarely reciprocate.

This isn’t specifically a post about Social Media though. You see this past week during the holidays was filled with the Real FF – Friends and Family !! People gathered from all over to make sure to see each other and catch up. These times of seeing people in person has immeasurable value. It’s great to hear new stories or relive old memories surrounded by warmth and laughter.

In my case, these gatherings are also generational. There are Grandparents, Aunt, Uncles, and cousins of various ages and from various backgrounds. They live in urban settings, rural settings and suburban settings. It’s a broad spectrum that continues to grow as the families grow.

Getting together with people in person is energizing for me. To take the time to get to connect with friends is something I look forward to every time I get to go to an event. I am a big proponent of the #FF movement on Twitter and try my best to keep active because I believe these electronic introductions can lead to meaningful connections and friendships.

Going into to 2015, I hope to make more of the #FF that I do socially come to life in person. I believe that the more intentional we are in making these connections become a reality, we experience that “friends and family” high of getting to know one another.

So, be on the lookout !! I plan to make sure to rekindle existing friendships as well as develop new ones. I hope that you are one of those #FF folks who truly becomes a friend. Don’t be surprised when I find you !! It will be magnificent !!

Go Against the Flow !!

This weekend I had to get my HR Nerd on and go see The Hobbit: Battle of the Five Armies. It was phenomenal and you should absolutely see it in the theater for the best experience. You may not be a Middle-Earth/Lord of the Rings fan, but I think the movies did a great job capturing the essence of the books that I have read multiple times.

In the final Hobbit, the main character, Bilbo Baggins, is in an uncomfortable predicament because he has the key to make everything “right,” but he keeps the treasured jewel that the King wants to himself. Now, don’t panic. This isn’t an in-depth review filled with a myriad of fantasy terms and characters.

During a key scene in the movie, Bilbo stands up against Thorin, the King, and tells him that the reason there is conflict is because of the King’s behavior. This was not a popular stance to take in the least. In fact, Thorin threatens to throw Bilbo over the castle wall to his death !!

In HR we are in a unique position that others don’t share. We need to remember that we represent both management and employees. Too often, it is perceived that we only represent management. This perception is from employees who only see us take the side of senior management. In many cases, companies only want us to represent management. This is where you should go against the flow !!

Our role is to represent the Company. That means that there may be times where you will be like Bilbo and confront the “King.” It’s not easy to be the person who stands up to management, and it doesn’t make you popular. The key to deciding if you should make a stand is that your action is to make sure that the company is doing the right thing.

It’s an incredible position to be in by being able to represent both management and employees. It shouldn’t be daunting, but it usually is. We fear that if we take a position that is contrary to the normal flow of things, it will damage our status within the company or we could even lose our jobs. I’m not here to encourage you to take a stand regardless of your fear, but you should take a look at how management is treating HR. If you aren’t able to have those tough conversations when they’re needed, then I contend that HR will be limited in its effectiveness.

As we wrap up another year, you have a chance to reflect and see if you are someone who goes with the flow, or if you are someone willing to go against it. When I’ve had those tough conversations, I actually gained more access to the senior management. They are looking for us to give them an objective viewpoint so that decisions can be made for the greater good of the company and also the situations you’re facing.

It’s not easy to be a contrarian, and it’s not something you have to do all the time. Just be willing to step in when you need to. It will be uncomfortable when you’re in the midst of tough conversations, but in the end you, and the company, will be better for it.

It Only Takes 3 Chords !!

I don’t know if many people were as excited as I was about some music news this week, but I was Geeked !! Rock giants, AC/DC, released their seventeenth album called Rock or Bust. I’ve heard a few tracks and it sounds much like their whole catalog.

You may not be a fan of these Metal legends, but I found myself immersed in them because the Classic Rock station on Sirius XM was “taken over” as AC/DC radio. Members of the band shared their past experiences and their excitement over their new work.

AC/DC is one of those bands who people have been critical about because they follow a simple three chord method to their songs. It’s true that their songs don’t have a ton of musical variety, but they have released songs that will be played for generations to come.

So, what does this shout-out to one of my fave bands have to do with HR ?? Everything, but it takes you looking at something that is missing and how this can fix it !!

I continue to come across HR people who are in transition. I am surprised that the first time I meet them is when they are looking for a job. It is disappointing because I have this crazy goal that I want to be connected with as many HR people as I can. I don’t want to see anyone who isn’t a part of a greater HR community.

I don’t understand it. I don’t understand how you can be in HR and not be intentionally connected to others in our field. These connections are so much more than a method to find another HR gig. They result in strong, life-long relationships filled with resources and knowledge that you can’t get on your own. It’s just not possible.

I don’t feel that everyone should try to have as many contacts as someone else, but you should have three !! You see, I believe in the power of mentoring. I don’t follow the definition that you find in many HR circles stating that you set up a mentoring relationships for a set period of time and then it should fade away. I think that this approach often turns out one sided and focuses on someone’s specific need instead of looking at the whole.

So, here’s the model I do follow !! You can’t have a mentor unless you mentor someone yourself. The three “chord” model makes sure that you are giving as well as learning from someone else.

I also feel that you should seek out these triads intentionally. I have a few mentors who I’ve been with for decades and I have a few mentees who have been with me for many years as well. I also make sure that the relationships are as deep as needed. The mentor/mentee relationships I have vary from somewhat more on the surface to others that know no end to their depth !!

In fact, I just reached out to a friend to ask if I could have him be a mentor and work with him in 2015. His response was awesome – “color me intrigued and honored.” I’m excited to see where it goes.

So, I ask you to join me and set up your trio of connections !! Remember it only takes three chords to make a band !! To get you started, I leave you with this . . . (you’re welcome.)

Image courtesy of Old Skool Hooligan Tees

Thankful.

This past week my family, along with many others, celebrated Thanksgiving. I am still a traditionalist when it comes to the holidays and their order. Gathering together over food is always a good thing, but what drives it home for me is that we normally do it around people. These people may include relatives, friends or even acquaintances. More often than not we feel recharged and refreshed after spending time with each other.

Then, we return to work and that level of enjoyment and intimacy dissipates so fast that it can’t even be tracked. We are surrounded with another group of people who drive home the mantra of “get things done.” Don’t get me wrong, productivity is essential for the success of businesses and our own personal careers. But getting things “done” almost completely eliminates the interaction of the people around us. We skim across the surface of everyone picking the one or two items needed to move our work and projects forward because spending time with them personally would be viewed as inefficient.

Don’t believe me? There are entire books and conferences dedicated to this. People flock to these forums and love the “take aways” they get from power points, flash drives or tool kits. However, the best resources they could have found were sitting next to them. Those resources were ignored because they are people we don’t know, and we could be seen as too forward if we reached out to get to know them.

I happened to check an e-mail while I was off for the holiday from a friend and it crushed me. She wrote me to tell me that she was thankful for me because I had made an introduction to her back in 2009 that literally saved her business as a sole proprietor. I couldn’t believe it. She went on to say that this connection has continued to lead to business opportunities to this day. She didn’t want to miss the opportunity to say thanks.

It led to me to think this . . . Who we affect is far more important than what we get done !!

In HR we have the chance, and the obligation, to positively affect all of the people around us and not just wait for the holidays to recharge ourselves around those we know better. We can dive past the façade of surfaces and spend time to get to know the people who make work come to life and drive productivity. It’s time for us to remember that work happens through people and not in spite of them.

So, I’d like to start something that I hope you take forward.

I’m thankful for YOU !! I’m thankful that you’ve chosen to read this blog. I’m hopeful that we are connected, and if we aren’t, I’m hopeful that we can become connected.

I’m thankful that you’re involved in some way with HR and people. It is a challenging field, but it is also one of the most fulfilling careers a person could ever pursue. You have the chance to interact with humans everyday, and you never know how your interaction may deeply impact them.

Here’s how to move this forward. Be like my friend and thank someone who has impacted you. Don’t wait for the perfect moment or a particular setting. Reach out today with a note, a phone call, an e-mail, or something you know will matter to them. Watch what happens. See how you will be recharged each and every day. You won’t have to wait for that next holiday. You’ll see that being Thankful is a fantastic state to be in all the time !!

Squeals of Joy !!

This past week I got to do something that I haven’t done often over the past few years. I was interviewing potential candidates to become Team Members for one of our pizzerias.

Typically, our great Managers interview, but I got to help this week because we had a bigger hiring need. It was energizing to sit across the table to learn about people who are interested in joining us. One thing I forgot about interviewing was the nerves, anxiety and anticipation of the candidate. Each person I spoke to was eager to give answers and share their experience. A few of them were worried they’d give the “wrong” answer, and a few were very confident with every response.

At the end of the interview we decide whether to make an offer or not. That’s when it happened. When I offered a job to some of the candidates, they actually squealed !! They were so excited that they were going to get a job that they couldn’t help but express their joy.

I guess I’ve been in HR too long because I lost the experience and thrill of what it meant to offer someone a job. I think that’s true for most of us especially when I hear people speak more about metrics and not people. The majority of how our focus in recruiting and hiring has come down to statistics like “time to hire” or “cost per hire.” Where is the statistic – changed my life ??

Think about it. When you make a hiring decision, you trust that the person you just interviewed is someone who will add value to your company. You have been given the responsibility to identify and meet someone who is going to bring their lives, experience and talent to your organization !! Isn’t that more important than a report or making sure that your next job requisition comes off the board?

When we hire someone, we change their lives. They are so excited to have this new opportunity. We miss this squeal of joy because we’re so eager to move onto the next task, interview or project.

It’s time for us to step back and take in the fact that we are adding talent to our company. If we are doing anything else, then we aren’t doing our job effectively because if the people we hire are just to alleviate pressure or ease some uneasiness in low staffing levels, then we’re missing the mark.

What if you approached hiring and job seekers with the same joy they hope to experience by landing a job? What if you met each person with excitement, anxiety, nerves and anticipation about who you’re about to meet? How do you think you’d view the “task” of recruiting and hiring with this type of attitude?

One of the people I hired asked if she could call her dad to tell him she had just landed her first job. I said, “Of course,” and I listened as she shared the news. It was a great wake up call for me. What we do in HR is full of joy everyday in our lives, and potentially in the lives of others. Let’s see if we can make that happen !!

Beyond the Exam !!

In a few weeks, I’m attending the SHRM Volunteer Leader Summit in Washington, DC. I get to attend as one of the Membership Advisory Council (MAC) members. I love volunteering in this capacity, and I just found out that I will be the MAC for the North Central Region again for 2015 !! Very geeked about that !!

While I’m there, I’ll get a chance to take the tutorial and get the new SHRM-SCP certification. I’m eager to see how this goes and add it as a certification along with my SPHR which I earned from HRCI.

As the new SHRM Certification comes to life, I’m seeing another wave of people making arguments for one certification versus another. The discussions aren’t productive, in my opinion, because people are asking people to choose a side and discredit the other.

Here’s the side I choose. I choose to be on the side of Human Resources.

My certifications are important to me. I know how difficult it was to earn my SPHR and I value it – and will continue to. People continue to focus on the exam, but certification is far more than that !! The exam was important and a gateway to more opportunities. The next step is on each of us personally.

As HR professionals, our focus needs to be on continuous professional development and moving HR forward. To do this, each of us need to own our certification from each body we receive them from. These certifications don’t belong to SHRM or HRCI. They belong to us !!

Secondly, we need to educate ourselves and choose why we belong and give our time towards any organization. If you are a member of SHRM, ask yourself why you do this and if it adds value. If you want to get certifications from SHRM, HRCI, or other bodies, ask yourself why you’re doing that and if it also adds value.

Stand up and own who you are as an HR professional !! Don’t get caught up in the arguments. Set a new norm of being excited about what HR does and what it will do in the future !!

You see, I’m very intentional. I became certified because I chose to. I joined a local SHRM chapter and took on a leadership role because I chose to. The other roles I’ve been fortunate to hold are because I wanted to keep moving ahead in leadership to bring the HR community together at the local, regional, State and National level.

I continue to move beyond the exam and I want you to as well. The present and future of HR excites me to no end !! Rise above the discontentment and move forward. It’s what we need to do now and make it our practice going forward !!