‘HR’ Articles at Everyday People, Page 57

Get rid of the “n’ts” !!

This may seem like an odd title, but I was slapped back into reality at our OHSHRM Leadership Day for Chapter Presidents. We had a great, upbeat day which featured a Leadership Bootcamp lead by Tom Terez to open and then Bruce Boguski to close with a great motivational piece about how we approach each day as people in HR and our lives in general.

One item Bruce hit on is the words we use. Seems simple, but it’s amazing how many negative words just fill each and every moment of our days. We use these words when we talk about others and even ourselves. It was especially telling when he asked us to reflect on these words in our work as HR professionals and leaders.

What are the words ?? You know them all too well. Most of them end in “n’t”. Words like “Don’t”, “Can’t”, “Shouldn’t”, “Couldn’t”, “Won’t” . . .

Does this sound familiar? You wake up to head to work and you tell youself you don’t want to deal with so-and-so today . . . You can’t handle how another department is handling a certain situation . . . etc.

When you sit back and think of how many “n’t” words fill every sentence that we use, you’ll be shocked. (I had to really had to be intentional in writing this post to see if I could even do it without n’t words other than for examples !!)

Now, think about our HR practices and policies. The vast majority of the ones I see are written with more don’ts vs. do’s. If we continue to approach our employees with what they can’t, or shouldn’t, do – how can we expect them to look at what they do from a positive perspective ??

It’s time for us to change this !! We can, and should, be genuinely positive !! Who says that we have to continue to go with the flow of darkness that seems to take up most aspects of media, entertainment and culture?

We’ve come to a point where positive people bother us. Well, I plan to bother people. A LOT of people !!

It’s a real challenge, and I’m only one day into it, but I’m going to do my best to reduce and get rid of the “n’ts” – I hope you join me !! Think how much better our workplaces would be if HR took this approach !!

You can count on me !!

You may, or may not know, that I am an incredible music freak !! I can’t get enough of it and this Thanksgiving weekend a true classic popped into my head – Count on Me by Jefferson Starship.

When my extended family gathers for either Thanksgiving or Christmas, we call it BIG Thanksgiving or BIG Christmas because there are so many family members that attend. Before we eat and open with a prayer, we count off – literally. We have had a few family members pass away over the years, but we never stray from this tradition.

So, it begins 1 . . . 2 . . . 3 . . . 4 . . . etc. until we get around the oval. (It’s never a circle because there are too many folks.) This year we had 35 and it’s been as high as 60. Included are aunts, uncles, cousins, their kids, and starting this year the newest generation has it’s first engaged couple.

I know that you need to be careful about what you do/don’t share on-line, but I’m 47 years old and completely cool with that. If you met me you’d say I’m at least 28, so age is not the focus here. My family has been getting together intentionally between 50 to 60 years because I have aunts, uncles and cousins older than I am.

Think about that. Being together, intentionally, for 5 to 6 decades and NEVER missing a holiday. We’re not unique in this and I’m sure there are families who have met for centuries, but the point of the gathering is this . . . we COUNT on each other to be there all the time.

It’s a great example for you personally as well as an HR professional. You NEED to be counted on, and others NEED to count on you !! Too many employees are out on their own within a company and they need someone they can rely on. Remember, you aren’t their for Management, nor are you there for employees. You’re there for EVERYONE !!

Is that how you approach HR? Have you even stepped back to look lately? Just think how HR would be viewed in organizations if people knew they could be counted on !!

This week, start something new and reach out to someone in our profession and get connected. Be someone that others can count on !!

No accomplishment is too small !!

This past Friday night I had the incredible honor of being the commencement speaker for a college graduation. I was humbled to even have been asked, but not nearly as much as I was after I attended this amazing event !! This was the Fall graduation ceremony for Brown Mackie College.

I don’t know how much you know about Brown Mackie, but the majority of it’s programs are either Associates Degrees or Certificates. Most of the students are “non-traditional” and they are phenomenal !! While others may take education for granted, these folks are usually well past high school, are working while going to college and may be raising a family at the same time.

As I entered the Lakeside Christian Church where the ceremony was to be held, I saw every seat filled as family, friends, and children were buzzing about their family member becoming a college graduate. It was noisy and people came from all walks of life and many of the graduates may have been the first of their family to reach this level of education. To say this was an “accomplishment” would be an understatement.

Too often, we as HR professionals, look for the big splash – the MAJOR accomplishments that people are supposed to achieve. We base entire systems on the vast, life-changing initiative (even though most are short-lived), and we reward people for them. I’m reminded often by my colleague Paul Hebert and his good work on his blog, that we have much to learn when it comes to doing recognition and incentives well. Also, we belittle accomplishments like the one I witnessed at this commencement. We say it’s “just” an Associates or a Certificate. And, we completely miss it. Completely !!

You weren’t there to see how MAJOR this really was to each and every graduate and family member. These folks go to school 4 hours each night after a full day of work for 2 years to reach this milestone. It was inspiring to say the least !!

Oh yeah, I gave my ten minutes and got people pumped up and motivated about their future, but I took a cue from what was going on around me first. Before I gave one thought of my remarks, I asked the audience to rise to their feet and give the graduates the loudest standing ovation they’ve ever given. The rafters shook !!

People have already probably have forgotten my words during my ten minutes. But, they will cherish the accomplishment they reached for a lifetime. I was blessed to be a part of it all.

So, this week, look around you. Catch a glimpse at the myriad of small accomplishments that happen every day. Celebrate them !! Cherish them !! Then note how truly impactful each one of them is !!

What are you afraid of HR ??

When people ask me what profession I’m in, I don’t hesitate to proudly say, “HR !! You know, Human Resources.” Even when the response is, “Oh, sorry,” I’m not bothered in the least !! Really, I’m not kidding. Being in HR excites me and I wouldn’t trade it for any other profession (some of which truly do scare me !!)

One of the primary things that scares most folks I know in HR is that they aren’t quite sure where they fit in, or where the profession is going. When your view on HR is “unknown”, I can understand why there might be some apprehension.

Too often people are paralyzed by fear and it makes them cautious, conventional and stuck. These attributes aren’t attractive in any profession and especially HR. So what can we do, if anything?

Glad you asked. I don’t know if you’re connected to the good folks at Focus.com, but you should change that and get connected to them. Recently, they published a survey that was given to HR practitioners entitled, Focus Research Study: 2011 Crowdsourced HR Survey. It’s brilliant !! You really need to click on this link, download the .pdf and see what people had to say. It covers Trends in HR, the use of Social Media in HR and views on HR’s position in the organization.

I try to participate in all HR related surveys because I want to make sure to have a voice in things and also see what others are saying. I can honestly say that this has been the most effective survey on HR that I’ve seen in quite some time. It is reflective, critical and realistic.

You also need to read this to alleviate your fears. Instead of wondering “what’s happening in HR?,” you can take these results in and see for yourself what your peers are saying. A special shout out to Charlie Judy and Caty Kobe who are working to keep HR relevant through work at Focus !!

So, on this Halloween change your outlook from being an HR Zombie to someone who’s no longer afraid and is excited to proclaim that you too are in HR !!

You Just Should Know How To !!

You know you’ve said this. You may have even said it today to start the work week !! We wish others would just “get it” because we sure know that WE do !! I’m serious. We want others to just know what to do because we’ve covered it over and over and over (or so we tell ourselves.)

This approach isn’t just true at work. We want others to know how to do things because we told them to do it at home, in our civic activities, at church, at school – almost any environment has the issue of “assumed culture.” This is when the people who have been around for some time assume that others get what to do through some form of mystical symbiosis, and then we get upset when they don’t do things right.

People, more than ever, are frustrated in their jobs and with their companies. As an HR person, I hear this frustration coming from the C-Suite down to the front line on a daily basis. Almost every day I can place the shared frustrations to assumed culture. You see, we strive to make people conform because we feel that if everyone is pretty much the same, then things will go more smoothly.

However, this just isn’t the case. I don’t know if there are things such as HR “formulas”, but if their were, I would have one that goes like this:

Assumed Culture = Conformity which lessens Diversity or AC = Cf < D

This weekend my Boy Scout Troop camped near Old Man’s Cave in Logan, Ohio in the Hocking Hills State Forest. One of the natural formations is called the Devil’s Bathtub.

The waterflow of the river that goes through the park rushes rapidly toward this formation and the water’s force has cut it into the constantly swirling whirlpool until it forces the water out this small opening several feet under the opening. This is very reminiscent of how your employees feel when they are told they should “just know how to” do things.

This week take a new approach. TEACH don’t TELL. It may be frustrating to cover the same things more than once, but teaching people what to do and how the assumed culture works at your organization will make them better performing team members. The time it takes is far more rewarding than building the frustration that eats at you !! Try it out and let me know what happens . . .

The Inner Sanctum !!

One observation I’ve had about HR professionals is that they have historically been very isolated both professionally and personally. This has to be either by choice or by design within organizations. This observation continues to be affirmed when I attend conferences of any size. HR people seem astonished that others would intentionally like to be connected to them.

Something I’ve been trying at my work, and toying with in general is this philosophy – Model the behavior you expect in others.

To that end, I’d like to talk to you about the Inner Sanctum !! (cue scary theme music) What I mean by this is that I have a tight knit group of HR professionals who make up my personal inner sanctum. This isn’t a “Personal Board of Directors” as you may have seen in other blogs. There is something more substantial to this group. They have some incredible shared characteristics that I think are essential for this to work. They are:

They all challenge me in some way !! – These are boundary stretching folks and I need that in order to not remain stagnate myself.
They are willing to be candid !! – They speak their minds openly both positively or critically. They aren’t afraid to address my blind spots.
They are consistent !! – Each of them is incredibly consistent while remaining creative and unpredictable. They each have strengths that I learn from.
They are all genuine !! – Something I cherish in others is to be “who you are.” These folks don’t have pretense and don’t support it in others.
They are all my friends !! – I mean that. We talk about all things in our lives. Families, work, faith, ups, downs, etc. All subjects are regularly discussed.

Without this group of people to gird me in what I do in HR and business, I would be less effective. It’s just a fact. I think that having folks you can count on is a professional differentiator. This isn’t networking or being in a clique. It’s intentional, fascinating and exhilarating !!

This week step out. Start looking at who would make up your Inner Sanctum and then pursue it. If you choose to do this, you’ll see a marked difference in how HR looks, feels and acts !! I hope you do it and let me know if you do !!

Rehumanize Yourself !!

As my iPod continued on its endless shuffle at work, Rehumanize Yourself by The Police came on, and I found myself hitting repeat several times. The song tells of people in “everyday” jobs who are reminded to humanize themselves because their work doesn’t really mean much. Who knew that this song still has significance 30 years later?

I’m not writing about employees who seem to slog through the daily grind, I’m talking about HR practitioners !!

The job that HR does these days ranges from the ideal to the mundane. It’s hard to find a sweet spot to truly excel in HR within organizations due to a myriad of reasons. I’m not trying to define what may be ideal for some and mundane for others. Where I’d like us to focus is this . . . humans are more important than systems !!

Systems are needed and provide great structure and definition. Without them people make things up because they really want to do a good job. But without definition, they’ll make it up to fill time and make sure they are “busy.” These folks are the sloggers. They come in every day, knock out a job and then go back to what truly interests them. Their jobs are a necessary evil to pay the bills. Oh, yeah, I’m still talking about HR people.

No one said that HR had to be mundane !! In fact, great HR is far from it. However, it means getting outside the systems we create and enforce to the real heart of our businesses – the humans.

Where are you on the spectrum? I get it that you can be creative in making new systems and that you can be broad in the “things” side of what HR has to offer. But I’d challenge you in that those things impact people.

At the recent OHSHRM Conference, I challenged the attendees to be positive the whole time at the conference. Sounds odd that you’d even have to say that doesn’t it? But, I felt it was needed because I hear so many people stuck in what they’re NOT doing vs. what they do so well !! I only heard positive things from people because they knew a different expectation was set for them.

In organizations, HR has to set that expectation themselves !! So, this week be positive and encourage others to see what amazing things are truly happening all around you that you’ve been missing. Make sure to . . . rehumanize yourself !!

Image courtesy of Dan White Jr.’s blog

Got an idea ??

Why has HR become passive within the organization? There’s an on-going movement that is somewhat disheartening, and that is that HR feels it’s role is to be reactive and prepared. To always play defense is not a healthy way to approach daily work.

Granted, HR does have to react because of the intangibles that people have each day, but if you’re just waiting for the red alarm phone to ring furiously off your desk, so you can jump into action, you’re doing things backwards. Also, I can’t imagine how stressful you feel HR is by approaching the field this way. When I talk to my peers, too many of them put themselves in this camp. They also feel that this is what is “expected” of them from Senior Management. Yikes !!

Time for something new . . .

Do you have ideas? If so, do you share them, implement them, or shy away from them? Do you feel you do/don’t have permission to act on your ideas?

Have you fallen into the pit of doing things the same way every day and for every situation? If that is the case, let me share that I think that you have missed the value of how vastly different people and each situation you face truly is. Most of us stopped either having, or sharing, ideas because we listened to others who beat us down when we want to try something new.

The other pitfall to ideas is that we think that systems “fix” people. If we have the best system, it won’t matter who the people are. (I’ve heard this quoted verbatim at a company !!) People are the difference at work and great people make great systems shine !!

Back to ideas . . .

I’d like to challenge you to follow my personal model. I intentionally try to come up with 3 to 5 ideas a day to try something new at work. Some are massive ideas, and some are small, trite things that take little to no effort. The second step is that I try EVERY idea out. EVERY ONE !! That isn’t an exaggeration.

The response I can hear those of you reading this is – “But how do you have the time to have 3 to 5 ideas a day and then try them out? My day is so full, I couldn’t possibly do that !!” The fact is, my day is overflowing and I love that !! With 3 to 5 ideas every day, it’s also new, challenging, fresh and positive. Is that true with your full day ??

So, try it. You have to remember that you don’t need permission to think and create. You’re EXPECTED to think and create !! Need to go now. New idea brewing . . .

Time to Stage Dive !!

This coming week I’m attending the 39th Annual Ohio HR Conference, HR Rocks !!, as its Chair. It has been an incredible year in planning this event. You see, this event only comes together because of my amazing Committee !! (See last week’s post . . .)

And, this week, I get to enjoy the main reason I attend ANY conference . . . the people !!

As I type we are over 700 attendees and there will be another 180+ staffing the booths of our incredible Resource Partners as well as 20+ speakers/presenters. That means I’ll get to see, meet and hang out with almost 1,000 great folks who are all about HR !! That may not get others outside our profession geeked, but I can’t tell you how amped I am to encounter each and every person !!

Last week we launched a new facet to our Conference by conducting a pre-Conference conference call and attendees could call in to get the lowdown on the activities and events happening throughout the week. When I asked for feedback, it was overwhelming to hear that people valued the personal touch that we were offering even before they hit the doors.

We’re trying to set a new trend in SHRM conferences by expecting everyone involved to be engaged and ready to have the best conference experience they’ve ever had !! As I’ve mentioned before, people can only change their behavior if it’s modeled for them by others. HR professionals need to take note that this is something that we hope is a takeaway for them from our Conference and it then permeates their workplaces.

I get in the van tomorrow packed with materials, goodies and surprises to head across the State to land at beautiful Sandusky, Ohio and the Kalahari Resort. Just mere hours before I get to meet great new folks !! I may not even sleep tonight because of the excitement !!

Behind the stage . . .

Next week an event over one year in the making takes the “stage” when the 2011 Ohio HR Conference, HR Rocks, comes to life !! It looks like the hard work will pay off because the event offers phenomenal HR Rockstar speakers as well as 17.25 HRCI hours. This post isn’t about the event so much as it is a sincere “Thank You” to the crew – my fabulous OHRC Committee.

Too often in today’s lighting fast society, we pay attention to those that are the most visible. We make our judgements as to whether we like them, or not. And, we judge what they do to see if it has value or credence based on every move. This is a shame because behind the most visible people are a group of people who truly are the stars and make things come together.

The Ohio HR Conference (#OHSHRM on Twitter) is planned, designed and executed by HR volunteers – 100% !! This can’t ever be the work of one person, nor should it be. When I see so many questioning SHRM and it’s Board, it’s position on things and transparency, I think too many HR professionals forget the amazing work of State Councils, Chapters and State Conferences !!

Remember, if you want to find something negative in anything, you can. It’s easy. But, to find and thrive in something positive takes more effort which, in the long run, is much more worth it !!

So, I want you to meet, and get to know my crew this year. Each of them is a successful and forward thinking HR practitioner who want to see HR excel and be relevant. That is why they work so hard (along with their full-time jobs, families, other civic activities, etc.) to put together such an amazing event !!

They are listed and linked with their Linked In or Twitter profile so you can connect with each of them (which I highly recommend): Fred Eck, SPHR and Heather Speer-Edwards, SPHR(Programs); Katrina Plourde, SPHR and Kara Kilby (Registrations); Ashley Patterson, PHR and Sheri Caldwell, PhD, SPHR, CIR (Resource Partners) ; Clay Morris, SPHR, Sandy Manjura, PHR and Julie Stephens, SPHR (Arrangements); Mike Medoro (Marketing), Karen Luther, SPHR (Treasurer), Chris Henning, SPHR, (Secretary), Martine Scheuermann, SPHR (Past Chair) and Andrea Gurcsik, SPHR (Ohio SHRM State Council Director).

I’ve been on the State Conference Committee for eight years with a vast majority of these folks and I consider them dear friends. I have been with them through life events, job changes, tears and tons of laughter !! They are the reason that #OHSHRM will be great next week !!

So, when you come as an attendee to the Ohio HR Conference, I want you to stop each of these folks to say “Thank You” along with me. They are extraordinary and unparalleled in the HR profession !! I am thankful to be their friend and humbled to be their Chair.

See you in a week when you will see how HR Rocks !!

Image courtesy of Stage Crew