‘Focus’ Articles at Everyday People, Page 2

What’s Your Sentence ??

As I write, I’m recovering from the Ohio SHRM State Conference. It was another incredible event full of learning, fun, laughter and engaged HR pros. Everyone there found something that they could use as a takeaway to improve their role back at the workplace.

Personally I was geeked to be able to give a presentation myself !! It is always a highlight for me when I get to speak to my peers. I also enjoyed participating in a Town Hall to update folks about the new SHRM Certification with Nancy Conway from SHRM.

I enjoy going to events like this because I seek out sessions that will stretch me and how I look at what I do. I want to hear new thoughts and approaches to see how I can approach HR in my organization in a fresh and relevant way. I was encouraged that the entire conference would have sessions like this when Bill Taylor opened as the conference’s first keynote. Taylor is the author of “Practically Radical” and I was intrigued as he shared real world stories from today’s companies that are differentiating themselves.

He also shared a story when John F. Kennedy was President and a noted female Republican member of Congress met with the young leader. She confronted the President and questioned his scattered approach to his job. She told him that he needed to be someone who would be remembered by what he did in one sentence.

Kennedy took that advice to heart and Taylor challenged the conference attendees to reflect on this advice as well. He asked what your sentence is for HR? What is the sentence for your company and what is your sentence for you?

I think it’s something that calls for you to set up your legacy, but I’d like to challenge you to make it your present approach to HR !! Think about it. You don’t have a legacy until after you’re finished. To get to that level of being positively remembered, your actions have to start now.

I think it starts by reflecting to see if how you’re practicing is genuine or manufactured. Are you putting on a facade which is fraught with stereotypes of HR and the myths of what others say about us? Are you putting on this shield over your clothes because you feel that’s how you are “supposed” to act?

You can’t expect others to be genuine if you aren’t willing to be genuine yourself. The fact is that if you’re genuine, you will be more attractive to the people around you. I’m not talking about your physical appearance. Genuine people are a draw and attract others. If you attract others, you can establish a relationship with them. If you have a relationship, you can talk about anything and influence the behavior and performance of others.

To get this going, I want to share with you my sentence. I hope that it comes true. I need to establish this in order to make it come to life. Here it is . . .

” I want to make a difference in people’s lives every single day.”

Not sure what that difference will be. Not sure that I’ll even get to see it. However, it’s what I can do that matters. It can shape my attitude, my behavior and my approach. It will keep me grounded and mindful that my actions affect others.

I’m glad I went to OHSHRM just for this. Trust me, there was much more that I learned, but this will serve as a cornerstone for how I practice HR from now on. I have my sentence. Now you have to ask yourself – what’s yours ??

Culture of Awesome !!

There are countless numbers of blogs and articles regarding culture. I’m absolutely in that mix because I feel that culture is the most critical factor of today’s workplace. The challenge I see though is that people continue to offer models of what will absolutely work for you. I think this is an incredible presumption !! I can’t come close to understanding what your company culture is or isn’t.

There are a few assumptions I can make that will be accurate:

Your company has people that work there.
All the people you have are different and unique.
No one agrees on having the same culture.

In our constant pursuit for the silver bullet for all things HR, we tend to get frustrated because we can’t make everything “the same.” I’d like to suggest one component regarding company culture that you can control, but you overlook. That cultural component is . . . YOU !!

In organizations, we talk about others and how THEY need to improve their behavior. In fact, the majority of our time in Human Resources is dealing with the behaviors of other employees. After a while we get desensitized to thinking about how we affect the behaviors of others because we are always trying to address and “fix” people. That approach is exhausting isn’t it?

A friend sent me this picture with the message, “I thought of you the moment I saw this.” I am smiling even as I type this blog because I get Geeked everytime I see it !! What makes it an amazing picture is that the advice is not to start with others, it’s for yourself first. Behavior is most affected by what you model and not what you dictate.

If each and every day started this way for you, how would your day go? Imagine that this framed your behavior as you pulled up to work, got out of your car, and as your hand hit the handle of the door to enter your building – it was on !! I understand that this could be tough to pull off for some people even one day a week. I just believe that HR has the ability to set the tone of the culture where they work. If you came in to set up a Culture of Awesome – you would set the world on its ear. People would look at you, and at HR, differently. There may be some skeptics to start, but you’ll see that it will become a norm for the environment around you.

Tomorrow, or when you read this, start with Rule 1, move to Rule 2 and see how you start working better with everyone around you as you incorporate Rule 3 !! I think you’ll agree that it’s AWESOME !!

Some People . . .

” . . . are worth melting for.” – Olaf

My wife and I went to see Disney’s Frozen this weekend. It is magnificent !! If you take nothing else away from reading this post – go see this movie !! One of the best characters, and a real show stealer, is Olaf the snowman. He is hilarious and beautifully naive and caring.

During a key scene, he does his best to keep Anna warm in front of a fire even though he begins to melt. She is worried that he will be harmed when he breaks out the line that “some people are worth melting for.” Yes, I was crying and I’m good with that !!

It made me think of those around me in my life that are in this category. I’m very fortunate to say that there are several. I’m very thankful that I’m surrounded with people who I value and would do almost anything for. I hope that you have people in your life that you would “melt for” too.

In HR, I think we lose sight of this because our focus is often on those that may be challenging or frustrating. We tend to slink back behind procedures, policies and processes because those things aren’t emotional, unpredictable and ever-changing.

If you don’t look at others as someone you would “melt for,” you may want to evaluate why you’re in HR. That may seem harsh or extreme, but I don’t think so. Olaf doesn’t see what he’s doing as a sacrifice, or something out of the ordinary. In fact, it’s natural because he cares for Anna – which should be our focus on everyone we come into contact with.

This is also tough in today’s social environment because the majority of what is being written, retweeted, and shared is self-focused. People beg and seek to see their name and their work publicized. I struggle with this to be honest. I love seeing the work of others !! I learn from others and, in many cases, I’ve reached out to get to know the authors personally and not just treat them as some avatar that is unapproachable.

I’d really love to see this change on the social forums and in the workplace. I think that if we had the approach that we would be willing to deeply connect with others, naturally, we’d find that the “community” everyone writes about would exist as a tangible, viable force. This group would innately move companies, professions, associations and lives forward.

So, can you do this? Will you join me? Is this feasible, or utopian? In the end, I choose to be like Olaf and put myself out there for others because there are some people truly worth melting for !!

Image courtesy of Walt Disney World for Grown Ups

Focus.

By now you’re aware that we’ve entered a New Year. The flurry of posts that flood blogs encouraging resolutions, new attitudes, new approaches, etc. have died down. I love to see the positive launch into a new year because I think people are eager to start clean and move forward.

A new start is true for companies as well as it is for individuals. Going into 2014, our company is taking an approach that most don’t – and I dig it. Instead of piling on layers and layers of more goals and objectives, we’re stripping things down and asking people to focus. In fact, it’s becoming so engrained in who we are that the CEO is sitting down individually with his leadership team to review what they’re focusing on each month throughout the year.

This intentional move is a bit uncomfortable because it takes “accountability” away from being something that you hope will happen to something that is EXPECTED to happen !! I had my first meeting with the CEO, and it was so cool to see not only the individual approach to a collective whole, but that HR is supposed to be involved and have focus as much as all of the business units of the company.

So, what am I focusing on ?? The answer may seem obvious, but it’s . . . . people.

This is a bigger challenge than you think. Most companies thrive and build on processes and things in spite of people. We all claim that people are our most valued asset, but the reality is that companies focus on revenue. That’s not wrong in the least. The question is do you work through your employees to allow them to truly perform, or do you just make sure things “get done” regardless of who’s handling the work.

The other aspect of this focus that is challenging is – people are typically focused on themselves and not others. People are selfish. They want to make sure they’re taken care of first and that their needs are being addressed. This isn’t “wrong”, it’s human nature.

I want to see HR be a contrarian force in this challenge and be focused intentionally on others first.

This throws people (even people in HR). Why would you put others first? What if they take advantage of you? What if they disappoint you? What if they aren’t committed to this approach and it affects you?

All those things may come true (and probably will). That shouldn’t dissuade us at all. If HR truly puts others ahead of themselves, then actual cultural change will take root and blossom. This isn’t some theory, it’s fact. It’s just incredibly hard because it requires an incremental approach that evolves over time . . . and never stops.

I’m geeked about being able to practice this focus at my workplace. I’ve been trying to do it all of my life. To be able to have it permeate through a company’s culture is extraordinary and exciting !!

How about you? Can you adopt this focus yourself? Think about it. What would happen to you in your life and in your HR role if others came first? I think you’d like the result !!

Time for the 2nd Half !!

This week I get to celebrate a true milestone . . . I turn 50 years old on Friday, 1/3/14 !!

Now, I know that turning 50 is not that big of an accomplishment for most people. However, in the Browne genealogy line, I’m a senior citizen. My father passed away when he was 26 and my uncle passed away when he was in his late 30’s. My other uncle made it into his 60’s. But this isn’t a sad post – just some back story.

Most people look at 50 as something nearing more of an end of things they used to do with ease, or as being over the hill. If you have been reading this blog, you know that I tend to look at things a bit differently. You see, I’m looking forward to the second half of my life !!

Now, I’m not naive or arrogant in thinking that fifty more years are any sort of guarantee. But, why look at things as “less than” when you don’t even know what is lying ahead of you? I could never have foreseen what amazing things have happened during my first half century !! (An example of this is that I’m writing a blog that others actually read from a laptop computer that is wirelessly connected to the internet as I sit typing in my living room.)

I honestly can’t wait to see what’s next !! I don’t have to know the details, or have any absolute assurances in the least. In fact, not knowing makes it a bit more exciting because I’ll get to experience whatever’s next as it happens.

As we enter another year, I find myself even more encouraged and passionate about life than I have been in the past !! I’m sure there are literally thousands of people who I will get to meet, know and share situations with in the second half. I’ve already been fortunate enough to experience this, and value it more than you know.

How about you? Are you looking forward to what’s coming? Or, do you have doubts, concerns and fears? I know there will be obstacles, challenges, failures and other big unknowns that will come my way in the years to come. But, that doesn’t concern me. It intrigues me !!

I hope that as a New Year unfolds for each of us, that you choose to be wildly passionate, fiercely intentional and abundantly optimistic !! It’s really a fascinating way to live each day, and I think it’s how we’ve been naturally wired if we allow it to happen.

Now I need to get ready. The second half is about to start !!

Stop the Just a’s !!

Not sure if you know this, but my life during the day is being the head of HR for LaRosa’s !! We’re a regional pizzeria that is a true Cincinnati tradition. I’m very fortunate to work for a known brand, and our pizza is honestly the best on the planet !!

The role I have is very strategic and is expected to be. I get the chance to work with our 1,200+ Team Members over 15 pizzerias, a manufacturing plant where we make our incredible dough, a call center and our corporate office. This isn’t a bio or a “look what I do” post. It’s a reminder.

You see, I hear a phrase in my company that occurs in every company around the world. It’s a phrase that relegates people and doesn’t show the value they truly bring to work every . . . single . . . day. Whenever you hear someone say, “Well, they’re just a (insert position here)”

If you ever say this, or hear it said by someone else, you should correct the person who says it and tell them to cut it out. There isn’t one position in an organization that is more critical than another. All employees play a role and it is critical that we see the value of what they do. For example . . . If the phenomenal cooks in our restaurants don’t do their best, it has an adverse affect on the guest’s experience and possibly the company. They aren’t “just” cooks. They are the first chance to make a person’s visit to our location the best meal they’ve had !!

I think most people reading this will be cool with addressing the “just a’s” of other roles in our companies. Now . . . let’s talk peer-to-peer.

HR pros need to quit saying, and acting, that we’re “just” in HR !! Seriously. There is no other position, or field, that is so critical of itself. We continue to belittle what we do and it makes absolutely no sense.

I think we need to position ourselves differently by our actions and our behavior by being Businesspeople who practice HR. We need to see ourselves as being integrated throughout our company, and make the steps to do this on a regular basis. This isn’t a “try” position. It’s a “do” commitment !!

I’ve had some people be skeptical about my enthusiasm about how much HR rocks !! It doesn’t dissuade me in the least. In fact, it makes me want to try even harder to get our field out of the mode of being a 2nd class position in organizations.

This week DO something about this. (1) Stop allowing others to sell your employees short. (2) Value and elevate the great people who make your company successful !! and (3) Don’t ever, ever, ever say you’re “just” in HR again !!

Image courtesy of Inspiration Boost

Load Your Quiver !!

Recenty a phenomenal effort to pull the HR blogging community came to a close – the HR Bloggers Network. It was the brainchild of Laurie Reuttimann and I was fortunate to be included in this effort.

The highlight for me in this was to be attached to a group of incredible HR pros who regularly offer great content to the broader HR community. I make sure to read each post these folks offer and utilize their wisdom, insight and advice in how I practice HR everyday !!

Too often, when people read your posts, they don’t take that next step to look at a blogroll or see what others are saying. I’m like most people and have my “faves,” but honestly, I try to take in as much information as possible because it allows me to be a better HR professional. One can never learn enough . . . ever !!

I have an approach that I’d like to share with you. I think HR people need to load their quiver. This way you have the arrows needed in order to protect yourself, hunt for new opportunities and attack those things that need to be addressed.

HR Blogs are a great way to load that quiver !! So, this week I want to break out the authors who made up the HR Blogger Network and make sure you know who they are, what their blog is about and where to find it. Please note that there are a myriad of other phenomenal HR bloggers out there, and I’m working on a way to feature them as well.

My goal is to reach the entire HR community !! I know that’s a huge goal, but we are only better by being more connected. Make sure to take this list of bloggers and share them with others. Don’t just read this post and stop. It’s time for us to arm everyone so that all our quivers are full !!

Now, the great folks (and friends) from the HR Blogger Network:

Laurie Ruettimann (@lruettimann on Twitter) – Social media pioneer who has an edgy look at our profession. Always dig that she makes me stretch !! Her blog is The Cynical Girl.

Bonni Titgemeyer (@BonniToronto on Twitter) – Founder of the Employment Opportunities List and the TEPHR community. Great voice on getting employment right !! Find her at The EO List.

Elizabeth Lalli-Reese (@TXStrategicHR on Twitter) – Keeping HR strategic is always a good thing and Elizabeth offers a ton of insight and perspective on how to do this. Her blog is Texas Strategic HR.

Lisa Rosendahl (@lisarosendahl on Twitter) – As an HR practitioner in the healthcare field, Lisa offers a grounded view on HR and on life !! You can find her blog at Lisa Rosendahl.

Ben Eubanks (@beneubanks on Twitter) – Ben is the present and future of HR !! He offers incredible resources for younger people in the field. His blog is aptly named Upstart HR.

Kimberly Patterson (@kimberly_patt on Twitter) – Kimberly truly takes a different look at HR. She is very passionate about what we do and wants to make sure that we look at all angles of what we do. Hence the blog title – UNconventional HR.

Joan Ginsberg (@JoanGinsberg on Twitter) – Joan is a truly genuine HR pro who always gives a genuine look at all that we do !! That’s why it makes sense that her blog is titled Just Joan.

Bill Boorman (@BillBoorman2 on Twitter) – Bill is a futurist and the driving force behind UNconferences literally around the globe. He’s always looking for what’s next. His blog is Norton Folgate – The Recruiting Unblog.

Lars Schmidt (@ThisIsLars on Twitter) – Lars is all about recruiting, innovation and talent. He’s a compelling force on making workplaces better. You can find him at Amplify Talent.

Melissa Fairman (@HrRemix on Twitter) – Melissa is a fellow HR practitioner who really has a solid handle on all facets of HR. Her advice is practical and applicable in all industries. Her blog looks to mix it up at HR reMix.

Jennifer McClure (@JenniferMcClure on Twitter) – Jennifer has a great grasp on recruiting and integrating HR strategically throughout an organization. She is contantly looking how to reach the HR community. Her blog is Unbridled Talent.

Victorio Milian (@Victorio_M on Twitter) – Victorio brings a cool vibe to all that he does. He offers a great perspective to recruiting issues and opportunities mixed in with a great musical taste !! Find him at Creative Chaos HR.

Jennifer V. Miller (@JenniferVMiller on Twitter) – Jennifer has a focus on all aspects of Leadership, and she gets it right !! Her insight is very applicable at all levels of an organization. Her blog answers The People-Equation.

Dan McCarthy (@greatleadership on Twitter) – Dan is another great voice in the Leadership arena. His focus on making us GREAT is phenonmenal – and needed. Connect with him on his blog Great Leadership.

Lance Haun (@thelance on Twitter) – Self-described “nut about Talent Management” and an avid NBA fan, Lance gives a broad perspective to all areas of talent in organizations. His blog is Life Between the Brackets.

Matthew Stollak (@akaBruno on Twitter) – Matthew is one of the few HR voices from academia. He is advancing the field and also training the folks of the future !! His insights can be found at True Faith HR.

Paul Hebert (@IncentIntel on Twitter) – Paul is one of the few solid, objective voices on the topic of recognition. He doesn’t pull punches because he believes in the value of lifting others up !! You can find him at Symbolist.

Robin Schooling (@RobinSchooling on Twitter) – Robin always has a great tale of experience from her career in HR. They are episodes that we all face at one time or another !! Learn from her at the HR Schoolhouse.

John Nykolaisyn (@CigarSPHR on Twitter) – John has a great background in both the hospitality and education arenas. He likes to keep things fresh and turn others “on their head” in the workplace !! His blog is Fast Food HR.

Ron Thomas (@ronald_thomas on Twitter) – Ron is currently an ex-pat working in a senior HR role in Saudi Arabia. He is a true global HR leader with an incredible look at all that HR does. You can find him at Strategy Focused HR.

Steve Boese (@SteveBoese on Twitter) – Steve is the strongest voice in HR Tech !! In fact, he’s heading up the HR Tech Conference starting this year. He also hosts the incredible HR Happy Hour blog radio show. Connect with him at Steve Boese’s HR Technology.

Tim Sackett (@TimSackett on Twitter) – Tim has a great viewpoint on HR in the field. His no nonsense approach is refreshing and challenging. His blog is at The Tim Sackett Project.

Shauna Moerke (@HR_Minion on Twitter) – Shauna offers a bright, fresh look on life and HR !! If you know her you’d see this is true from her infectious laugh to her healthy wit. Find her at HR Minion.

Tim Gardner (@TimJGardner on Twitter) – Tim brings a unique voice to the world of HR bloggers. A self-proclaimed introvert, Tim has a thoughtful, in-depth viewpoint every time he writes. His blog is perfectly titled The HR Introvert.

What are you reading ??

Whenever you talk to HR people these days, heck really ALL people these days, they always bemoan that they don’t have enough time. I don’t buy it. If your perspective is that you’re too “full” it’s because of the things you are choosing to fill your time with. It’s true !!

Look. I know we all lead incredibly full lives, but there are amazing statistics about how much time people spend watching TV, using technology, etc. And, many people don’t have a problem catching a movie or a great dinner out on the town.

This isn’t a post on time management because I honestly don’t believe in it. Instead, I think you need to look at life as – what do I choose to fill my time with ??

One thing that almost consumes me is reading !! I find myself taking on two to three books at a time plus countless blogs. Why ?? Because reading allows me to continuously learn about endless things. Those within my field and about life in general.

Recently I’ve read QBQ! – The Question Behind the Question by John Miller and two great books by Andy Andrews – The Traveler’s Gift and The Noticer. I’m also waist deep in trying to take in The Fountainhead by Ayn Rand. What’s so cool about the Ayn Rand book is that it was a gift from the great folks at Kinetix. Each year at Christmas they send out a classic book. I take it as a reminder to delve in and read something that I may have not seen in years. It’s a fantastic, and memorable, thing to do for people.

As for blogs, it’s hard to highlight them enough. There are so many folks who do great work. I have them listed in my blogroll on the site, but here’s the difference. I have all of these blogs in my Feedly reader. I make sure to read them all because I think that there are tons of information that needs to be taken in, used at work and shared with others.

So, this week – start reading. You’re kind enough to read my blog and I truly appreciate that. Expand your scope even wider. Take up a book. Find a new blog to read and follow. You’ll be amazed at what you’ll discover !!

Challenge for you as well – List what you’re reading in the comments section below. Let’s share the great items you enjoy. Fill it up and let’s see what happens !!

HR is Surreal !!

This past week I was fortunate enough to be on vacation in Clearwater Beach, Florida with my family. We’re a close family that tries to explore the areas we go to. We’re not the sit on the beach for 7 days group.

One of the things that my wife and kids “tolerate” is my art fix. You see, I love to see art of all kinds. I need to get a fix when we go on vacation just to refuel creative juices. I love to see how others express themselves and am fairly open to most types of art. We spent one day in beautiful St. Petersburg which has a very cool art vibe to it. After exploring local artist shops, we went to a mecca . . . at least for me. The Dali Museum !!

Salvador Dali was his own person (to say the least). It was so cool to walk through the museum to see that he started out “normally” to learn from the contemporaries of his day and used a more traditional style. This changed as he aged and he found his own voice. Listening to the walking tour, you found out that Dali’s extremely different surreal paintings were his attempt to capture what people’s dreams really looked like. His images are vibrant, intricate, deep in meaning and disturbing at times.

If you haven’t looked into Dali’s work, you should. I’m sure you’d recognize his work and images.

As odd as it may sound, I saw HR all throughout the Dali museum. In fact, I dig the fact that he was so radically intentional in what he did, what he painted and how he lived. He also tried to express the innermost thoughts and images of himself and others.

In our field, we hear the thoughts and feelings of people every single day. The question is – do you take the time to delve into the layers of these encounters, or are you just placating people to get them to “move on” ?? People are like art. They deserve to be observed, examined and enjoyed. They may not always fit your taste, but they all have value to offer. They shouldn’t be skipped over to get to the “more attractive” or “more well known” piece.

Like Dali’s work, people are also fluid, unpredictable, layered and unconventional. That’s what makes them amazing !! The key to understanding this approach though is to be like Dali – intentional !! You don’t have to go with the flow in your organization, or in HR !! Going against the flow is much more freeing and gives you a perspective that others who just going the same direction never see.

So, this week look at the palette around you that make up the canvas of your corner of the HR universe. Put your touch on it and bend it, shape it, crinkle it and make it shine. Release your inner Dali !!

Going Deep !!

The majority of our days are spent with people in some form or fashion. In the workplace, you encounter people in many situations and often with different outcomes. Even though we spend the bulk of our time at work, we don’t really have “deep” relationships.

This isn’t bad. In fact, the reality taking relationships deeper at work can be tenuous. The dynamics in the workplace need balance in order for them to be effective. Collaboration comes from a healthy give and take with folks. You can have very close friends you work with, but I think that leaves a gap that most of us want filled.

Do you have folks you can “get real” with? Someone who really challenges you and makes you dissect your views, opinions, etc. to have you take time to be introspective. Someone who doesn’t automatically agree with you. If you don’t, you should.

Why do you need someone like this?

It’s necessary because the culture in most organizations strives for conformity. Conformity of thought, actions, appearance, etc. And, unfortunately, most HR people love this !! The least resistance makes our jobs comfortable. If people “fall in line,” then we think we’re being effective and doing our jobs.

The opposite is actually what should be our goal. One of my great friends who makes me go deep just reminded me – “If you’re comfortable, you’re not growing.” So true !! Having someone who you can bounce ideas off who isn’t in your organization is great because they don’t have the same filters and assumed culture that your workplace inherently has.

There are some key things to consider if you have someone to go deep with:

It has to be interactive and not one sided !! – This isn’t a forum or venue for someone to just be a sage, mentor or someone who espouses their opinions. This is dialogue. You both have to press each other.
It has to be intentional !! – You can set time aside to have conversations, but make sure it’s top of mind and timely. This isn’t a therapy session. It’s a chance to lock horns with someone when you need to hit them up. Also, anything goes in these interactions. You have to understand that you’re trying to be stretched here, but that it’s still safe.
It has to be genuine !! – Whenever I have these conversations, it’s raw, passionate and direct. You never hear catch phrases or HRspeak – EVER !! In fact, it’s how most people would love to express themselves in companies if they could. You know that you can be open with the others involved because they have this expectation as well.
It has to be limited !! – I would limit the number of folks you engage in deep conversations. Why? Most people won’t do it well. That’s a real shame, but most won’t take the time or really dive in when they talk. People want to keep things at the surface level which is cool. But, it also never fills the gap to stretch beyond your norms.

So, this week, if you don’t have someone you can go deep with, find somone. If you have someone, give them a ring to talk to them. This goes beyond electronic forms of communication and demands a relationship. Trust me. If you get a few of these folks around you, you will become the businessperson that your Company truly wants around !!