‘Employees’ Articles at Everyday People, Page 11

Listen.

Human Resources is often written about in vast layers and fantastic catch phrases !! When I see posts about “harnessing the synergy of human capital” I start to twitch. One of the shortcomings of what we do is that we try to make it harder than it needs to be. I think that HR has fallen into the trap that if we sound like we’re more intricate, then people will give us more credibility.

Weaving a broader web of terms and efforts that keep the “mystique” of HR as our brand lends itself to more confusion than clarification. When I talk to many of my peers, they share that many companies just “don’t get” them. This has to be frustrating for those practicing HR and those who work with them.

I’d like to show you a simple alternative. Listen.

It’s an overlooked skill and attribute that we don’t practice in HR, or in organizations for the most part. Please understand that I’m not talking about the different “types” of listening highlighted in communication models. It’s much more simple than that.

Our employees want people who will take the time to hear what is on their mind. We tend to think that these requests are such a hassle because we have so much more that is important and needs our attention. I have to work myself to not fall into this approach. I think that we consider the request to listen to people difficult because our mind tends to think the worst will occur. If we were honest about it, we tend to be more negative about people than positive. Our minds start to formulate all the “what if” scenarios that are sure to come up when the conversations occur, and they never come true.

Just this past week I had several requests from both Managers and front-line staff to meet with them. This wasn’t on my schedule or in my planner. The fact was that I had some fairly large projects in front of me that were due. I chose to fight the urge to put these requests to the side and went to meet with each person. I’m glad I did. In each situation, I was able to be the sounding board that was needed at that time. The conversations ranged from personal issues outside of work to difficultly with a manager who seems to be ignoring his staff.

Honestly, it was the best use of my time because the challenges that these employees were facing were only going to grow if someone didn’t listen to them. I think there are three keys to making listening work:

Be Available – That sounds simple, but as I mentioned before, we put other things in front of people all the time. Being available takes discipline and a ton of effort. If you do this, you’ll honestly differentiate yourself from most HR practitioners !!

Don’t Seek Solutions – This goes against the grain of who we are. We don’t feel we’re being good professionals if we don’t come up with the perfect solution to everything we face. You may get a chance to offer a solution, but just listen first. Seriously, listen and see where things go before formulating what could be done.

Be Consistent – You’ll do better to listen to all of your employees and not just those who are problems. The more you listen to people the more you learn. This will allow you to be closer to your team members, and chances are you’ll hear things early on and be able to anticipate how things will move.

Listening is something that has taken me years to learn. It’s tough to admit that but it’s true. I know it makes a difference. This week start listening and see what happens !!

All I Want Is You !!

Desire.

It’s an innate human element. Every person has desires about something. You can determine what those desires are typically by where a person spends their time and money. People can say they desire a variety of things or be more focused. Desires are unique. Even if people are wildly passionate about the same types of things, it’s never really the same.

Desire.

It’s something we want employees to have every day when they come to work. There are countless articles, blogs and efforts about employee engagement. When I see these I think more and more of the effort is on getting “buy-in” as to what a Company offers instead of allowing people to bring their desires to the workplace. We aren’t very comfortable with really allowing people to be who they are.

HR spends an incredible amount of its time and focus on limiting behavior and adding stipulations to systems to make sure people comply and fit in. In fact, most managers talk with the majority of their employees only when needed. That includes sitting down for performance reviews, weekly meetings, etc. More and more of our structures force interactions, but they don’t develop communication or bring out the best in our people.

What if we changed ?? What if HR took the opportunity to be less restrictive and chose to work on ways to bring out the best in people? It’s not the norm in our field by a long shot. It calls for more variety and people assume that more variety will bring instability and chaos. I think that’s not true. There is more variability, but that should allow for genuine diversity and not some trumped up program that makes us “feel better.”

Desire.

Think about it. A workplace that is filled with people who can discuss and share their lives. I don’t think this should be a forced effort in the least. However, HR struggles with this too. I’m not sure why we all have relationships, friendships and interactions rather naturally as a social norm, but we don’t try to foster that in the workplace. I think that if we took the time to not just “talk” with people, but just treat them like the desirous, passionate humans they are, we’d enjoy each other so much more !!

I want to encourage you to take a “U2” approach to this. You have to know that I’m a fierce U2 fan and love all of their work. You could say that following them is one of my desires. One of their fab songs is “All I Want is You.” The song lists many things that someone wants, but the signer responds that all they want is that person. It really is a consuming approach to have the feeling that someone wants you that completely.

I know this is a big step. I also know that it works !! I try to take more and more of my time with my co-workers and find out what drives them. I may not share their same interests, but knowing what they are passionate about is fabulous. It allows me to have more of a connection with them as well as something to check in on when we see each other. It’s very enriching and it makes HR wonderful.

You see in the end – I hope our desire is people.

I Love to Laugh !!

How often are you around little kids? I would have to say that I’m not around them nearly often enough !! Little kids “get it” when it comes to life. They see everything around them as something worth looking at, taking time for, and experiencing. They will do this for their entire day and think that it’s normal. When adults step in to squelch their innate sense of joy and exploration, kids respond with some of the most confused facial expressions possible.

One characteristic that I truly enjoy is hearing children laugh. It’s infectious. They see things that most of us consider mundane or irrelevant, and just flat lose their mind. It’s fantastic !! When a child loses themselves completely in laughter, anyone who is near them will be affected . . . in a good way. They usually bust out in raucous laughter themselves.

I have to confess. I’m a laugher. It’s a loud, belly laugh more often than not. I make sure to laugh every day. Every day. It’s not like I put in a planner or on my To-Do lists. There are just too many things that happen every day that deserve laughter and joy. You never know what it will be, but you will miss it if you’re not looking for it.

I wish more HR people would bring laughter and joy to what they do !! When I get together with my peers, and we can peel back the frustrations of the job, we have more laughs than not. The question is – how can you incorporate more laughter in your workplace? The first thing to do is to take on the philosophy that Charlie Chaplin followed (see the picture).

If you thought that your entire day would be wasted if you didn’t laugh, I bet you’d laugh more often !! There are countless studies that show the healing power of laughter and how it reduces stress. If that’s not enough of an incentive, it also clears the cobwebs and allows you to look at something with a fresh perspective. Any feelings of angst just disappear.

Secondly, you have to take on the Mary Poppins approach where Ed Wynn proudly sings, “I love to laugh, loud and long and clear !!” Laughing out loud is essential. We are way too reserved as HR pros in the workplace. We keep to ourselves and don’t feel that we can express ourselves. That’s truly a shame because we have an opportunity to bring life and excitement to our people, our workplace and our culture. If you chose to look at HR with this perspective, would it change your outlook as to what you do?

This week, stop the grousing and start the chuckling !! Something so simple can be something extremely profound. Look for the laughter. I know I will !!

A Daily Mantra !!

This past week we celebrated a Team Member’s 30th anniversary !! This is a rarity in any organization these days. She truly is beloved. When we sent out the notice that we were going to recognize her, many people, including several Executives and Senior Leaders, cleared their schedules to make sure they were present.

Our recognition program is very personalized. We meet our Team Members during their shift and at their location. We finally learned that recognition needs to be focused on the employee and not the HR program or benevolence of the company !! This simple shift has made recognition meaningful for all involved.

What made this occasion so great was the impact that this Team Member has had. EVERY person who came to say congratulations had worked with her including the CEO and the President of the company !! She has literally touched the lives of an incredible number of people who passed her to take on loftier roles in the organization.

When everyone gathered, there were loads of hugs, laughs and stories shared. She had at least one story about everyone who came. Here’s mine . . .

She is truly unique and salty !! When I started in my role, my first interaction with her was because she had hung signs in the kitchen that said, “Make sure to put away your mother*$#*%ing glasses !!” She heard that HR wanted to talk to her and she was ready for me. I told her that I’d like to take the signs down, and asked her why she felt the need to say these things. She didn’t miss a beat. “Do you see all the glasses sitting around ??” There was never any ill will or intent in her approach.

No one has ever felt threatened or hurt by her coarse language. When I talked to her I got to know her better and she got to know me as well. I make sure to drop by and see her every once in awhile and she says, “Hey, Steve, I haven’t put up any f*#$ng signs lately.” And, we howl !! We’ve both learned from each other over the years.

The whole time we were recognizing Louise, it was very emotional. We shed tears, laughed until it hurt and reveled in the stories from her 30 years with us. It was fantastic !!

As we were wrapping up, the President of the company shared this . . . “Recently, I read that to have a full life people should laugh out loud, cry out loud and touch someone else’s life every day – and Louise that describes you perfectly !!” You can guess that tears flowed freely.

I think it’s something that all of us as humans can take on as our mantra. This isn’t just an “HR” thing. You see I believe that our workplaces are full of people like Louise. It’s just that so many people continue to think that HR’s focus is on the negative. I hate when I hear people trying to learn from HR horror stories because that’s when idiotic policies, procedures and programs come to life.

I could have jumped her when I saw her signs. I could have written up a tenured employee because she was using harsh language. I could have overreacted and jumped to conclusions, created a massive anti-cursing policy with 5 levels of progressive discipline. Or, I could talk to her and hear her side of things.

I’m so glad I took the last approach.

I made sure I was Louise’s last hug. It was warm, caring and I told her how much she meant to me and to the lives of so many. She pulled back and said, “Thank You. Now get out of here you . . . “

What’s Your Approach ??

At times Human Resources feels like it moves at an amazingly fast pace !! There may be some peaks and valleys, but each day is more likely a blur. I know many folks who have to double-check their Outlook calendars just to remind them what day it is.

With things moving so quickly all the time, there is the possibility that the field we should love becomes the job that is more drudgery than joy. If you don’t think this is true, go to an HR Conference and listen to the conversations in the crowds. Most of them are not positive and are laced with unending frustration.

There’s a way out of this constant drain of negativity. It does, however, take a huge intentional effort which many aren’t willing to do. It’s not “hard” but it is different from the norm.

It’s all about your approach . . .

Your approach to your life. Your approach to HR. Your approach towards your employees. And, your approach towards others around you.

Let me share an example that just happened. We are entering the SHRM Conference season. There are phenomenal regional and State events that you should check out and attend. I just attended and spoke at the 48th Annual Northern Ohio HR Conference (NOHRC) in Cleveland. It’s a great event full of great programs, business partners and, most importantly, HR pros.

Often when folks go to Conferences, they are much more focused and concerned with which sessions have Strategic Credit, where are the best seats, who should they go see and what is going to happen . . . every . . . single . . . minute. They willingly walk past every other attendee to get to their session without even greeting each other. The session is FAR MORE important than the other attendees.

Having experienced this more often than I like, I opened my session by asking all of the people who came to take 30 seconds and meet the people around them. The energy level in the room jumped !! People started smiling and they shook off the full day of sessions and activities. Their minds were clear, they were ready for something different and we launched.

I shared with everybody my observation that we struggle with HR because of how we approach it. Just like the conference setting, we are so much more concerned and focused on systems, policies and procedures than we are the people who work with us. People who come to work and want to do great work, be recognized for it by person-to-person feedback and also want to see their company succeed !!

The other example I shared at my session was that when I attend an HR conference, I spend my time almost primarily seeking out friends, meeting new people and getting connected to them. I also attend sessions, but usually to meet others. When people go to conferences with me they better get used to delays because I will get, and give, countless hugs, handshakes and hellos.

You see, PEOPLE are my approach !!

This isn’t an admonishment, it’s an opportunity. People make us who we are as a profession and it’s the most fulfilling approach I know. So, this week, drop one system. Ignore one policy. Skip one procedure.

But . . . approach EVERY person with a new view !! I guarantee you’ll love it !!

Image courtesy of Dragyn Studios

Talkin’ ‘Bout My Generation(s) !!

Something has been bothering me for some time now. When did we realize that we have generations in the workplace? Haven’t we ALWAYS had people from various generations in the workplace?

It truly is disappointing that we have taken to labeling people due to when they happen to have been born. For instance, technically by my birth year, I am at the tail end of the Baby Boomers. I more strongly identify with Generation X personally. But, I would have to say that, I have a touch of Millennial and whatever the newest generation is being called in me as well.

Any time I hear someone in HR bemoan the perceived weaknesses and challenges of a generation in HR presentations or on blogs, I hear The Who and their epic song, My Generation.

Roger Daltrey belts out ” People try to put us down . . . Just because we get around . . . Things they do look awful c-c-cold . . . Hope I die before I get old.”

The lyrics are indicative of how I think EVERY generation feels when they are shoved into a stereotype so that others can “deal” with them. Tell me how this enhances a workplace?

I give a presentation where I bring out a vinyl album, a cassette tape, a CD and my iPod – all of the Beatles White album. (Didn’t ignore the immortal 8-Track, just didn’t have one anymore) I ask a younger person to tell me what the LP is and the answers range from frisbee, to plate, to tray. It’s fun to see how things have changed. What hasn’t changed though is the message !! You see each form of music is just what each generation used to capture it, but the songs are still magnificent in each medium. The same is true about people. It’s just that WE need to look at it differently !!

It saddens me that HR even considers labeling people when we fiercely fight to not do this in every other aspect of our job. I know Boomers who are more hip than Millennials and Gen X’ers that should have grown up at the turn of the 20th century.

Let’s do this instead . . .

We should value the diverse experience, culture, background and age of everyone we work with. Learn who they are as people first versus categorizing them into some box that we think makes it convenient. Quit assuming the worst of people and accentuate their strengths instead !! People who know that you value who they are will automatically be engaged because the focus is on THEM and not their generation.

We work with a tapestry of extremely diverse people who bring an incredible breadth and depth of humanity to work everyday. Any time that HR narrows this, we only lose out. Refuse to be narrow !! Go against the norm and dive into the myriad of generations around you.

Sochi, the Media and HR !!

The 2014 Winter Olympics are in full swing, and I have to tell you that I’m a fan. It’s a chance for the entire world to come together for a common purpose through sports. I’m not a skier, skater, bobsledder, luger or curler. Although, I think being on the US Curling Team would rock !!

With all of the pomp and circumstance, bright colors and international community comes an unfortunate dark side. It is truly almost unbearable to listen to the blathering commentators. During the opening ceremony, one of the visual special effects where snowflakes were supposed to transform into the five Olympic rings failed. It caused a global uproar and Twitter exploded !! In fact there’s an account on Twitter that focuses on the things in Sochi which are “wrong.”

The negativity doesn’t stop with the talking heads of NBC in their studios, during the Today Show or the Evening News. It continues during EACH event !! We’ve never been a country who admires that other countries actually send athletes who also compete alongside us. The coverage is so U.S.-centric that we only get to see an extremely small portion of the actual competition even though it’s hours and hours of TV coverage. Then, during the coverage, the analysts talk about all of the errors people make instead of focusing on how amazing it is that this athlete is representing an entire country !!

I get sick of it. Ironically, it reminds me of how the majority of HR is focused. Entire company cultures go to work each day to focus on “what’s wrong” with work and especially with their employees. I know I’ve been guilty of this because it’s so much easier to be negative vs. being positive !! It has to stop.

Just think what would happen if your culture refused to be negative !! I understand that there are challenges in every workplace. But those are opportunities, not obstacles. HR should make it there mantra that ALL systems that touch, or affect, people in the organization should be intended to encourage, develop or address folks where they are.

If someone is lacking a skill, then take the time to teach them what they need. If someone is struggling with a person/boss/management, talk to them directly without having the approach of “making a case.” If there are differences between people or departments, be the glue who connects the dots and show how to integrate people’s strengths instead of harping on people’s differences.

I could fill an entire post on these types of if/then statements. The key is that we need to be more like Sage Kotsenburg who won the Olympics 1st gold medal of the games and the first in his inaugural event. He was stoked about his performance and his press conference is a great mixture of awe, excitement and “dudeness.”

He only focuses on what he was able to do and how cool it was to do it !! If we in HR, were like this and could be positive and excited about what we did, just think of the possibilities !! Turn off the negative and see what happens. I think you’ll be geeked !!

Some People . . .

” . . . are worth melting for.” – Olaf

My wife and I went to see Disney’s Frozen this weekend. It is magnificent !! If you take nothing else away from reading this post – go see this movie !! One of the best characters, and a real show stealer, is Olaf the snowman. He is hilarious and beautifully naive and caring.

During a key scene, he does his best to keep Anna warm in front of a fire even though he begins to melt. She is worried that he will be harmed when he breaks out the line that “some people are worth melting for.” Yes, I was crying and I’m good with that !!

It made me think of those around me in my life that are in this category. I’m very fortunate to say that there are several. I’m very thankful that I’m surrounded with people who I value and would do almost anything for. I hope that you have people in your life that you would “melt for” too.

In HR, I think we lose sight of this because our focus is often on those that may be challenging or frustrating. We tend to slink back behind procedures, policies and processes because those things aren’t emotional, unpredictable and ever-changing.

If you don’t look at others as someone you would “melt for,” you may want to evaluate why you’re in HR. That may seem harsh or extreme, but I don’t think so. Olaf doesn’t see what he’s doing as a sacrifice, or something out of the ordinary. In fact, it’s natural because he cares for Anna – which should be our focus on everyone we come into contact with.

This is also tough in today’s social environment because the majority of what is being written, retweeted, and shared is self-focused. People beg and seek to see their name and their work publicized. I struggle with this to be honest. I love seeing the work of others !! I learn from others and, in many cases, I’ve reached out to get to know the authors personally and not just treat them as some avatar that is unapproachable.

I’d really love to see this change on the social forums and in the workplace. I think that if we had the approach that we would be willing to deeply connect with others, naturally, we’d find that the “community” everyone writes about would exist as a tangible, viable force. This group would innately move companies, professions, associations and lives forward.

So, can you do this? Will you join me? Is this feasible, or utopian? In the end, I choose to be like Olaf and put myself out there for others because there are some people truly worth melting for !!

Image courtesy of Walt Disney World for Grown Ups

Thank You.

My post title is missing its normal, and grammatically incorrect, double exclamation points ( !! ) for a reason this week. I had the most amazing experience and just had to share it with you !! (oops, there they are)

In my role at LaRosa’s, I get to do some pretty amazing things as an HR professional. My job is broad, deep and strategic. It’s also very hands on. You see our goal at LaRosa’s is to Reach Out and Make Smiles in all we do with our guests and our Team Members. We started this “radical” new recognition program this year, and this week I was floored by how amazing something so simple can be.

You see, we recognize people on their anniversary whenever they hit a 5-year interval. That may seem like a long timeframe for a restaurant business, but this year alone we’ve recognized a delivery driver who’s been with us 15 years, a server who’s been with us 20 years and even a Shipping Supervisor at our manufacturing plant who’s been with us 40 years !! The tenure at our company is phenomenal. In fact, I’ll have been with the company 7 years this November and I’m a “newbie” !!

The radical part of our program is that I meet with the Team Member on their shift when they work. You see we’re open 7 days a week and are open from 11:00am to 11:00pm. Our team members may work weekend nights only – and that’s fantastic !! We used to make all folks who celebrated an anniversary come to a big dinner once a year. The event was nice, but we made people fit our schedule instead of us meeting theirs. This simple shift has made all the difference in the world !!

This week proved that more than ever !! A person celebrating a 5-year anniversary receives a gift card, a note from our owners and two Smiley faced cookies to thank them for helping us Reach Out and Make Smiles. (We add-on balloons and trays of cookies for folks who hit 10 years or higher.) I was taking the gift bag out to see Richie for his 5-year anniversary.

When I arrived at our pizzeria, the manager greeted me and I said, “I’m here to see Richie.” He said, “I know. He’s right over there.” A young man was standing with his back to me folding small pizza boxes. I called out his name, but he didn’t acknowledge me or turn around. Then a gentleman standing next to Richie in a flannel shirt, glasses and gray hair pulled into a pony tail that went down to the middle of his back reached out his hand and said, “Hi there. I’m Richie’s Dad.” I noticed that Richie was “talking” to himself but wasn’t very coherent. His Dad gently touched his arm and said, “Richie, someone’s here to see you.” Richie turned around and looked straight through me without really seeing me. He kept talking.

Richie has profound autism. I didn’t know that before going out to the store. Here’s a young man who’s been coming to work for us for 5-years to fold pizza boxes. I beamed !! “Richie, I wanted to thank you for your time with us at LaRosa’s !! What you do is so great and here’s a little something for you.” I reached into the bag and pulled out the cookies. “Now, these are for you and not for your Dad. (hoping for a laugh – nothing). Please know that you help us Reach Out and Make Smiles.” His Dad then gently grabbed Richie’s arm and he said, “Tell Steve thank you Richie.”

He stopped his chatter, looked at me clearly and quietly said, “Thank You.” He immediately started his chatter again and went back to his boxes because he loves his job !! His Dad broke through one more time and asked Richie to stop for a second and take a picture with me. We stood together and I put my arm around him. His Dad said, “Smile !!” Richie had another moment of clarity, smiled, the picture snapped, and back to work he went.

We keep thinking that everything in recognition has to be on a grand scale when that’s just not the case. HR works incessantly to craft these incredible programs with thousands of dollars and numerous gift levels without ever thinking about getting to people directly.

Try this instead. Meet people where THEY are and when THEY work !! Thank them for what THEY do for your company. It was a lesson we overlooked for too long. But now, we get to see genuine recognition the way it was always meant to be !!

Stop the Just a’s !!

Not sure if you know this, but my life during the day is being the head of HR for LaRosa’s !! We’re a regional pizzeria that is a true Cincinnati tradition. I’m very fortunate to work for a known brand, and our pizza is honestly the best on the planet !!

The role I have is very strategic and is expected to be. I get the chance to work with our 1,200+ Team Members over 15 pizzerias, a manufacturing plant where we make our incredible dough, a call center and our corporate office. This isn’t a bio or a “look what I do” post. It’s a reminder.

You see, I hear a phrase in my company that occurs in every company around the world. It’s a phrase that relegates people and doesn’t show the value they truly bring to work every . . . single . . . day. Whenever you hear someone say, “Well, they’re just a (insert position here)”

If you ever say this, or hear it said by someone else, you should correct the person who says it and tell them to cut it out. There isn’t one position in an organization that is more critical than another. All employees play a role and it is critical that we see the value of what they do. For example . . . If the phenomenal cooks in our restaurants don’t do their best, it has an adverse affect on the guest’s experience and possibly the company. They aren’t “just” cooks. They are the first chance to make a person’s visit to our location the best meal they’ve had !!

I think most people reading this will be cool with addressing the “just a’s” of other roles in our companies. Now . . . let’s talk peer-to-peer.

HR pros need to quit saying, and acting, that we’re “just” in HR !! Seriously. There is no other position, or field, that is so critical of itself. We continue to belittle what we do and it makes absolutely no sense.

I think we need to position ourselves differently by our actions and our behavior by being Businesspeople who practice HR. We need to see ourselves as being integrated throughout our company, and make the steps to do this on a regular basis. This isn’t a “try” position. It’s a “do” commitment !!

I’ve had some people be skeptical about my enthusiasm about how much HR rocks !! It doesn’t dissuade me in the least. In fact, it makes me want to try even harder to get our field out of the mode of being a 2nd class position in organizations.

This week DO something about this. (1) Stop allowing others to sell your employees short. (2) Value and elevate the great people who make your company successful !! and (3) Don’t ever, ever, ever say you’re “just” in HR again !!

Image courtesy of Inspiration Boost