Tag: culture

Put Your Apron On !!

My family is made up of an eclectic mix of people who have had a variety of occupations. I come from three families altogether – my mom’s side, my biological dad’s side, and my step-dads side. (My mom remarried my second dad after being widowed.) Many of my relatives were, or are, farmers. They’ve had farms where they worked the land and raised livestock. These farms have been generational, and through their hard work they have fed countless people.

Another portion of my family worked in manufacturing plants or in front-line roles putting in hours in various conditions. They were also responsible for making great products or providing services to many people. Most of my extended family never saw the end users of their efforts. One person stands out, particularly in this family work history – my stepdad, Don.

Dad grew up on a farm and used to tell us that he began work soon after birth. That was probably more truth than fabrication. I know that he worked constantly for his family growing up. He and his twin brother, Ron, were two boys of seven siblings. After high school, he began working at a grain elevator in Ada, Ohio (which would become my hometown later.) He worked his way up over time from shoveling grain and loading trucks to becoming the manager of the elevator. When he married my mom, he was the manager. I don’t know if he ever only worked 40 hours a week. Not kidding. He would put in a full day, come home for dinner, and go back to work.

His work ethic was genuine and natural. He modeled it and expected the same effort and commitment from me and my brother. It didn’t matter if that was in school, our volunteer efforts, or in our jobs. He viewed work as something to cherish and give your best to every day. Sure, I bet there were times when things were a grind. And, I’m sure he also experienced challenging employees and customers. That never swayed him.

While working at the elevator, he put himself through night school to get his Associate’s Degree in Accounting. This led to an accounting role for the local electrical co-op where he worked until he retired. I’ve always appreciated and admired my dad for how he approached work.

Fast forward to a few weeks ago . . .

I was asked to be a guest on a webinar for WorkProud. Their CEO, Michael Levy, and I had a great conversation about the future of work and how to develop a people-first organization. I am grateful anytime I have the chance to contribute to blogs, podcasts, or webinars. I don’t take it for granted. Once the webinar was completed, Michael asked me for my address because he wanted to send me something as a “Thank You.”

Soon there was a package on my porch and I was floored when I opened it !! I saw some weathered green canvas along with some leather. I was confused as to the contents of the package at first. I pulled out the item and began unfolding it. It seemed to unfold over and over. It still wasn’t clear as to what it was until I laid it flat on my kitchen island.

It was an apron !! A work apron. It was magnificent and I took several minutes just to look it over. I ran my hands over the material and it already felt like it had been used. It was as if someone working in a hands-on environment had finished their day’s work and had hung it up on a hook to be ready for the next shift. My wife asked if I was planning on keeping it, and I immediately said, “Absolutely !!”

You see, I think the apron is a solid reminder for everyone in HR to pick up their proverbial apron and put it on as we head into work. We can have the same approach and dedication my dad showed throughout his career with our “aprons” on. We are a profession that rarely sees the outcome of our efforts because we have the privilege of working with people. Each day provides a different circumstance to take on and work through.

Having a put your apron on mentality will keep us grounded as well. It is a tangible reminder that we represent all employees from the front line to the C-suite. Our “work” is in caring for, assisting, and developing others. We can build up our callouses doing this work well. This week I want you to pause before you start. Break up your regular pattern and add a new step. Find your apron. Put it on. Tie it tightly and then head in !!

Stay Connected !!

This past week we celebrated Thanksgiving. Of all the holidays we get to celebrate, the focus of this one is highlighted by people gathering together. I was fortunate to celebrate the day, and the weekend, with my mom, daughter, and wife. Our daughter was the host. She did a spectacular job making a turkey, getting tickets so we could all see the movie Wicked, and sharing her welcoming home !!

While we were there, our son called in from California, and we chatted as a family for almost an hour about all facets of life. As soon as we ended that call, my brother called from Tennessee to send his family’s Thanksgiving wishes and share their plans. Later, one of our daughter’s friends came over for a game night where we competed and laughed. The connections didn’t stop there. When I got up early that morning, I made sure to reach out and connect with HR friends around the globe through GroupMe, WhatsApp, Twitter, and BlueSky. The messages flew back and forth with ease as people wished each other well.

Earlier in the week, I also reached out to a dear friend who had moved to Atlanta a few years ago. We hadn’t talked for far too long, and that didn’t sit well with me. I wanted to make sure he and his family were doing well and fortunately, they were. During this same time frame, I heard of a friend who lost her father, a cousin whose husband is critically ill, and one of my aunts who is coming to the end of her life.

I share these examples because I am grateful for the people I’m connected to. They aren’t mere acquaintances. They’re people who make my life richer. This only scratches the surface. I didn’t include the people I get to work with, the people I go to church with, friends around the city, or the people I am connected to around the globe through various HR platforms. The number of people in my life is not the focus – the importance of being intentionally connected is.

Too many people in the world today are isolated. With the devolution of social media into various camps pitted against each other, I am concerned. I feel many people have decided to withdraw, and they may be disconnected altogether. If you choose to no longer be active on social media platforms, that is fine. However, becoming isolated is not.

Staying connected is an imperative that should be a priority for all of us. If you see someone who is not connected, take a few moments and reach out just to check-in. That simple act may be the one thing that grounds someone once again. People were created in order to create and maintain relationships. We weren’t designed to be alone.

I realize that the holidays may give us the spark we need to connect. My encouragement to each of you is to be someone who chooses to stay connected all the time with others. Yes, it takes an investment of your time. Yes, it weighs on you emotionally. And, yes, it can be challenging. But know this, every connection you make will impact a life positively in ways you may never see. You may be just the right person at the right time that someone needs. Stay connected !!

Be A Lock !!

I know that many of my posts have been about our recent Viking Cruise, but there were so many memorable experiences that I feel I could fill a book if I captured and shared everything. When you’re on this type of river cruise, you are on a longboat. It’s hard to grasp how literal that is because our boat was 447 feet long !! You couldn’t get an angle to take a picture from your phone and get the entire boat in the frame.

Our trip started on the Danube River in Budapest, Hungary. We ended up traveling on the Danube, the Main (pronounced “mine”), and the Rhein by the time we ended in Amsterdam in the Netherlands. In order to successfully navigate all three of these very different rivers, we had to pass through multiple locks. The captain told us that there were 67 we’d traverse over the course of our voyage. When we entered the first in the series, everyone was geeked to go to the top deck to see what was involved with this process. Our maritime crew were true artists. They maneuvered our vessel into the lock with ease.

Their skill was on display each time we went through a lock because each river brought different challenges. We were sailing against the current on the Danube which was a moderately wide river. The Main was very narrow and it wound in various ways. The Rhein was vast and massive. You’d see smaller vessels on the Danube and Main, and then see ships transporting shipping containers on the Rhein !! Every lock was unique. Some, like the first one we went through, had plenty of space in front, back, and both sides of the boat. Others were extremely narrow and tight so that the boat “just fit” in the lock. There were a few where we could open our sliding cabin door and touch the wall of the lock !!

If you’ve never seen a lock, they allow boats to enter them and then close off the flow of water from the river on both sides. If you come into the lock where the water level is at the top of the lock, they slowly lower you to the level where you should be to move forward once the gates are opened. If you come in and you’re below the top of the lock, water is added to the lock so the boat rises to the new level you need to be at in order to advance. As you can see from our first lock in this picture, we were about to be raised.

I think HR can be like locks on a river for your employees. As they’re traveling through their daily passage of work, you can slow them down. Be like the crew we had. Help them maneuver carefully and safely into your HR lock. Once they’re in position, you can either encourage them to lift them up or you can calm them down by empathetically listening to them.

We can control the flow of their day, and how long they should be in the lock. It is different based on the circumstances they’re currently facing or who they’re working with. Whether you are calming someone down or lifting them up, the goal is for them to level out so they move forward. So, instead of being a gatekeeper in your HR role, why not be the passage of locks to help them intentionally pause, breathe, and then head out to continue their day?

I love the idea of making sure our employees have safe passage. Being able to be their workplace environment captain is a role that I cherish. Let’s transform who we are and what we do from those who confine to those that equip and enable. Be a lock !!

It’s A Small World

I’m honestly just getting back into the swing of things back home. My wife and I celebrated our 35th wedding anniversary by taking the Grand European River Cruise through Viking. To describe it as spectacular wouldn’t even begin to capture how incredible this experience was. We completely disconnected from our regular work lives and stayed off social media. For two-plus weeks we spent time together and explored the world. We both took enough pictures to last us a lifetime, but we didn’t want to miss any moment.

I was particularly excited about taking this adventure because of the size of the cruise. Unlike the ocean behemoths that dwarf the ports they dock in, a Viking river boat is long, sleek, and has three floors of rooms. There’s a sun deck that runs the length of the boat on the “top” of the vessel. That means this limits the number of people who can sail. Our boat had 180 passengers and 52 crew members. I had a goal to try and meet everyone on the boat and I came pretty close. I wasn’t overt. I didn’t chase people down. In the end, I knew a good portion of the crew and 80+ people who sailed with us. That worked for me and stretched Debbie which she handled seamlessly.

Every day we disembarked for a walking tour with new groups of people. It was a great way to learn about each port city. One of the cities had a star by it – Nuremberg, Germany. The reason for this is that I was born there !! I had not been back since I was six months old. Every city was fantastic in its own way, but I especially enjoyed spending the day in Nuremberg.

The next day, I learned just how small the world truly is. We were venturing through Wurzberg, Germany and someone from the boat said, “Have you met the other person who was born in Nuremberg?” “What ??” I exclaimed. “No, I didn’t know there was anyone else.” We were pausing in front of a very cool modern sculpture when a gentleman came up to me with his hand extended.

“Hi there, I’m Steve. I hear we have a few things in common !!” It turns out we had a ton in common. Steve’s father was in the Army and based in Nuremberg, and so was mine. He was born in the base hospital and stayed in the city for six months before his father was transferred. So did I !! Steve was born in 1960 and I was born in 1964. The whole encounter was surreal.

It was his first time to return to Germany, and it was also mine. When you think of the odds of this chance meeting occurring, it’s staggering. Two men born over sixty years ago happen to be on the same river cruise and get to see their birthplace. It was a joy to meet Steve and his wife, Hilda, who now live in Wisconsin.

During this entire trip, my eyes were opened to how small the world is. On top of meeting the other Steve, Debbie and I were walking through Cologne, Germany, and saw two former neighbors of ours from West Chester, Ohio (where we live) who were also on a Viking river cruise. In fact, their boat was tethered to ours at the dock in Cologne !!

You never know how life is going to present itself. You need to be observant and aware of whatever comes. It was so wonderful to have one great experience after another during this trip. Half a world away paths cross. I shouldn’t be surprised because we all know – it’s a small world after all !!

Set the Tone

This past week was just like most weeks. My wife and I got up early, got ready for the day, and went to work. When we got home we greeted each other and then figured out dinner. One of those days I was able to get home a bit early and I started dinner. I wanted to have things ready for Debbie before she got home herself. Things were almost ready to be served when she arrived.

She greeted me warmly but I didn’t reciprocate. There was no reason for that. She hadn’t done anything other than open the door and say, “Hello.” I was in a dark, somber mood out of nowhere. Nothing had caused it. The dinner was easy to make. There was no reason at all. It just happened. Unknowingly, I had set the tone for the rest of the night. I’m not proud of that but it happened.

Ironically, later that night I was watching a DVD (yes, a real DVD) to get ready to teach as a substitute for a couple’s group we’re in at church. In the video, the speaker shared the most astounding fact. He said, “You set the tone for the night within the first 30 seconds of when you arrive home.” My heart sank. His sage words could not have been more timely. I don’t think it was even 30 seconds before my somberness set the stage.

I share this because we often talk about wellbeing at work. It’s the hot topic at conferences and also in blogs. All of this focus is needed and has been for years. What I don’t see being talked about though is our wellbeing outside of work. We’re all far too busy if we were honest with ourselves. From the moment we wake up, we’re “on.” Our minds start to race and we grab for our phone to see if we missed anything after another night of restless sleep. We convince ourselves that every, single second has to be accounted for, and we can’t afford one wasted moment

We make each situation we encounter monumental whether it is or not. We feel this gives us purpose, drive, and value. There’s rarely any example where we slow down and catch our breath. Then, we head back home after this unending pace. (Note that this same hurriedness is true for those in remote and hybrid roles.) Work is “done” for the day and we return to our lives outside of our regular working hours. We may go back to a spouse, a partner, kids, our pets or just our abode.

Without pausing and winding down somewhat, we’re sure to come in hot. There’s no reason to do this. You can make the time to pause. You can. The question is – Do you want to?

For me, the answer is “Yes.” I started this discipline that day. First, I apologized to my wife for being in a funk. Secondly, I shared this story with our group so they heard a real-world example of what we were learning. Third, I’ve been pausing and making sure to remember that I can set the tone quickly. I want those first 30 seconds to be great from now on.

It’s working and I’m also starting to use this approach to interactions at work. Taking just a moment to break the pace is a simple practice, but it will take discipline. I would rather set the tone versus having people feel they have to react. How about you? Are you willing to set the tone?

Cluttered

Now, I know that even the title of this blog may make some people squirm. I want to challenge that notion if only to offer a different perspective. As I’m writing this post, I am surrounded by a stack of books I intend to read, various notebooks all dedicated to different areas of work, a stack of crumpled flip chart pages, two sets of markers, two tote bags, and two backpacks. I have a playlist with the soundtrack of the alternative Netflix series, The Umbrella Academy, on shuffle and I’m watering our trees to thwart the drought we’re facing. This is normal and comforting . . . for me.

Please note that I’m not touting that my method of approaching life is what others should do. As mentioned earlier, any semblance of this type of manner of walking through life unsettles far more people than those who concur. I have no recollection of ever not having this as my standard style. I don’t want to venture into if my brain is wired in a certain way or another. I don’t feel it’s fair to project or label how anyone moves through their daily lives. When I find people do this, it’s not comparative, it’s judgemental. There’s a right and a wrong.

I believe there just . . . is. That may be far too existential for some. However, when I look at the world and the people around me I see variety, diversity, and uniqueness. I try my best not to squelch or confine anyone else. I don’t particularly agree with how others maneuver through work and life, but only because I know it won’t work for me. If you visited me at my office, you’d see this pattern of being cluttered lived out. To me, it’s a very natural environment that offers endless stimulation and movement. It’s a snapshot of how the world appears in my head daily.

One day a former executive came to my office and was mortified. He looked at everything stacked, teetering and threatening to topple at any moment. His countenance dropped and he was immediately judgemental because my setting ran completely counter to how he did life. That was true of his dress, his communication, and his leadership style. Instead of trying to understand my beautiful mess, he challenged me because he wanted to show me how wrong I was to work like I do.

“This is something,” he retorted.

“Is there something you need or I can help you with?” I replied.

“Do you even know where anything is? I mean (dramatic pause) LOOK at this place !!” he exclaimed. His voice was raised and he started to turn red. I didn’t understand why this was a confrontation, but I remained unphased.

“What would you like me to get? Glad to help you.” I said this with a bit of a twist and a hint of sarcasm and he felt it.

“Well, um, where is the project list we’re working on for the Strategic Plan?” he stammered.

I reached into the middle of a stack while steadying it with my other hand. “This list?” It was exactly what he was asking for. I said, “This isn’t luck or a magic trick. It’s how I think. I know this isn’t how you like to approach work and I respect that. I ask you to do the same.”

Needless to say, he was not happy. I didn’t want that to happen, but I also felt he should be more open-minded to different perspectives. We all say we’re comfortable with those who are different than us, but that’s not really true. If we were honest, we consider different – wrong. It isn’t. It’s just different.

This week take a look around and take in the array of the people you work with and see how each one is unique. They’re all amazing because of their differences. Some will be organized and others will be cluttered. Some will think linearly and others don’t even know what a line looks like because they see countless versions of ever-changing intersections.

Let’s see how all of those differences make us better. I need to get back to my stacks . . .

We Should All Be More Fair

Last weekend my wife and I got to visit one of my favorite places on the planet – the Indiana State Fair. We went with our daughter who lives in Indy along with two of her close friends. We made sure to get to the fairgrounds early and even then there was a line of cars over a mile long slowly crawling to find a place to park. We missed our turn and ended up going down a side road through our own slow crawl. A police officer who was helping with the traffic snarl asked me if we minded veering off to the right and parking in a person’s yard. He told us we’d have to walk awhile to get into the fair, but we were thankful to get out of the mass of cars.

We made our way toward the gate which ended up being about a ten-minute walk, and then entered the throng of people. It was packed and I thought that was wonderful. You could see people wandering from location to location full of excitement and anticipation. The sights, sounds, and smells of the fair encompassed you and made the experience even better.

I am so enamored by the State Fair environment because I grew up around a farm. I was raised with my brother by my Grandpa and Grandma who ran a dairy farm. We had an aunt and uncle who had another farm a few miles away that was a mixture of raising sheep, cattle, chicken, and pigs along with acres of land growing corn, wheat, hay, and soybeans. Returning to the fairgrounds brought back all of those great memories and I was once again in my element.

The young adults who were with us were somewhat patient, but I don’t think they were ready for how I wanted to take in every aspect of the fair at a measured pace. We compromised a bit so I could wander through the rows of classic tractors and take my time in each of the livestock barns. Those are my favorites because the young kids who raise these beautiful animals live in the barn with them during the fair.

If you’ve never seen how the kids care for the animals, you really should. They take time to check on them regularly, give them baths, feed them throughout the day, and groom them so they look their best. When the kids take them to the arena to “show” them, you can’t measure the pride they exhibit. They have worked for months and months for the few moments they are in front of the judges. They’re competing for a ribbon. Yes, a ribbon. That is the pinnacle of all of their hours and hours of preparation. If they are fortunate to be in the top three of their class, they’ll get that ribbon. You should see their exuberance.

We also took our time in the 4H buildings where young people put together amazing projects ranging from decorative cake making to sewing to woodworking to art and photography (just to mention a few.) There are three buildings with multiple floors filled with rows and rows of these projects. Again, their prize – a ribbon.

As we took time to experiment and try fair food, including fried Oreos and fried cookie dough, I paused to wonder what our workplaces would look like if we took the same “fair” approach that all of the young people did. If we made sure to give all of our people undivided attention and ensured their basic needs were met so that they could perform, what would happen? If we allowed people the time needed to be creative with all the materials they needed, what would they be able to produce?

We are so focused on just getting things done in our organizations, that we don’t feel we have time to care for, equip, and believe in our people. “Work” gets the spotlight and not people doing the work. This has never been effective and never will be.

We could learn from the young people at the State Fair. They do all they can for a few moments and a small prize. However, their passion, dedication, and determination are built into seeing their good work come to life. From now on, let’s see how all of our cultures can emulate being a little more “fair.”

Shed Shopping

This weekend I personally crossed a threshold. I have always enjoyed mowing my yard by walking it using a self-propelled mower. When we first owned our house, I could mow the entire 1/2 acre in about 1 1/2 hours and on one tank of gas. It was invigorating and I looked forward to every cut. Now, Father Time is winning and what was once a task I enjoyed has turned into a chore.

I still love being outside and working in my yard. I hope that desire never wanes. However, mowing has now turned into a several-hour task where I end up spent and exhausted. I have resisted the purchase of a riding lawn mower. I have been defiant and stubborn because I never wanted to admit defeat. The time has come to accept that I need an alternative so that mowing never becomes a health issue.

To get this elusive piece of equipment to assist me in my yardwork calls for a new addition – a shed. We don’t have enough room in our garage for a riding lawn mower with our cars. I know I could park outside, but we have enough room to add this new structure. (Please note that I know we’re fortunate to have the home and property we have and don’t take it for granted.)

To find a location that sells sheds, I searched online and found a location that was a mere five miles from my house. That seemed ideal and too good to be true. My wife and I jumped into the car and trekked over to hopefully find what we were looking for. When we pulled up to the drive, we were a bit concerned. There were examples of sheds lined up along the right side of the drive, but we didn’t see anyone we could talk to. We saw one of the buildings that had a small clock sign on it with hands saying people would be back at 10:00 am. It was 10:30 am. We didn’t feel confident about this location or experience. It was disappointing, but we weren’t defeated.

We looked for other places throughout the city we could venture to. One site looked promising but it was quite a drive to get there. Undeterred, we headed out. As we pulled into the location at Miller Barns, we felt more at ease and thought we’d potentially find a shed. The buildings were more spread out and there was a main office right as you entered the property. We were able to meander in and out of as many buildings as we liked. We checked out sheds of every style and size. Inside each one was pricing information and dimensions.

After almost an hour, we went into the office and were greeted by two young, eager, and engaged men. They started with, “Hi there !! What brings you in?”

“We’d like to buy a shed,” I replied. “Well, then I think you came to the best place for that,” said the lead manager. I know this sounds cliche but it wasn’t. The two staff were full of passion and couldn’t wait to answer every question we posed. They asked what our time frame was and tried to gauge our interest. They were fairly sure we weren’t going to make an impulse buy, but they wanted to do their best to get us closer to making a purchase.

We thanked them for their time and reassured them we’d be back to get a shed after we did some measuring back home. To try to ply us one last time they offered us some delectable donuts on the way out. (We passed . . . this time.) The experience with the team who loved their job made our decision easy. We’ll definitely be back to get the new house for the impending riding lawn mower.

Do you see what a difference it makes when you encounter people who love their job? The first place we visited was run down, sketchy, and virtually abandoned. The second place was warm, welcoming, informed, and prepared to provide a great customer encounter. What is it like where you work? How about you personally?

You see, I think we focus so much on what’s wrong at work. Or, we complain about how others aren’t as good producers as they should be. The two gentlemen did none of that. It’s going to end up in a sale. What if we took on their approach and loved what we did instead? What would our companies look like if we expected this from others as well?

I know it makes a difference by loving the work I do. I believe that if you can see this shed shopping, you can make it come to life everywhere !!

Develop a Concert Culture !!

This past week I checked off an item on my bucket list by seeing the Foo Fighters live in concert. I went with Todd, one of my best friends, who is a huge fan. We ventured to downtown Cincinnati to the Great American Ballpark. The venue is used to being packed to the brim with fans for the hometown Cincinnati Reds, but this night it was converted into a rock venue for some 40,000 people.

Both Todd and I dig live music and we planned to get there early to take in every moment of every band. The night was going to be a mix of sounds and styles for sure. The opening band was Mammoth. They’re fronted by Wolfgang Van Halen, son of rock guitar legend, Eddie Van Halen !! The second band was also on my bucket list and I never thought I’d get to see them. Ohio’s own Pretenders !! The Foos were the headliners and made for a phenomenal bookend to a night full of tunes.

I could write volumes on how the entire night was full of emotion. As the sonic output of every band emanated from the towers of speakers, I experienced levels of joy, surprise, and familiarity. There was a mix of laughter, screaming, singing, and even a few tears. You need to know I’m a massive music freak so I was definitely in my element.

After we took in the 5 1/2 hours of music (which was epic !!), I had a chance to contemplate what I saw and how it could reflect the workplace. We spend so much time trying to find the perfect solution for a culture that will enable employee engagement. There are methods, programs, initiatives, mottos, activities meant to bring “fun” alive, and surveys to measure all of our efforts. It’s exhausting and produces lackluster results. I think we could learn from the Foo Fighters in how to build an engaged culture.

First of all, you need to have a venue that is open to one and all. You can either stand next to the stage or sit miles away in the atmosphere. You’re not confined by anything and can wander around to get your needs met with food and drink. You can even get merch to mark the event and have it serve as a memory reminder of what you experienced.

Secondly, you need to make sure you represent every generation in the workplace. The opening band, Mammoth, is just starting their career and featured young musicians trying to make their mark. The Pretenders lead singer, the legendary Chrissy Hynde is a spry 72 years young. She was performing before many of the concertgoers were even alive. The Foos are experienced and have members who have been with them for a few years along with the founder, Dave Grohl, who has only 3o years of experience with this band. (BTW – He was the drummer of the Grunge legends – Nirvana – as well.)

Finally, you need to have a leader who exhibits passion and vision. If you’ve never seen the Foos in concert, then you need to look at some live coverage on YouTube. Grohl is a true ringleader. He bursts onto the stage and immediately yells to the crowd to invite them in for the night. He exhibits fierce artistry and talent while his long hair becomes matted to his face and covered with sweat as he rips through song after song. He stops at intervals to make sure the crowd is engaged and with him. He doesn’t want one single person to detach and not pay attention.

Midway through the concert, he stops to individually recognize each of his band members. He heaps glorious praise on them publically and then allows them a few moments for them to play their instruments on their own. Their talent is evident and shines. He also acknowledges how each of them makes up the whole. He values each of them as musicians singularly, but reminds them that together they make up the band that is now in the Rock n’ Roll Hall of Fame !!

All of the components of a great company culture are there in one neat package. If you:

Provide an environment that meets your employees’ needs which is welcoming, safe, and allows them to move and find their space, and,

You make sure that everyone is included regardless of age, skill level, background, or level of experience, and,

You have someone who provides vision, expects you to be involved, is visibly passionate, and guides you with direction, then . . .

You have a concert culture !!

Just think what work would be like if we took this example and incorporated these facets where we work. You wouldn’t have to ever measure employee engagement because you’d see it lived out in front of you every day. So, this week figure out how you can take the stage, look out into the crowd, and when you hit the first note a new culture of engagement is born !!

To get you inspired, here is my favorite Foo Fighters tune – These Days.

Tell Me a Story

A few weeks ago, I had an opportunity to meet many people who wanted me to do one thing . . . listen to them.

You see, I was wandering the massive conference hall at McCormick Place as part of the SHRM Annual Conference. Something truly unique has been happening the past few years when I attend. My friends have learned to be very patient when walking alongside me while I wander. Why is that? As I go from place to place, I will often be stopped by a fellow attendee who wants to meet, introduce themselves, and take a few moments to chat. Whenever this occurs, my friends inevitably either have to pause or keep going to the area we were all heading. I usually tell them that I’ll text and catch up when I can.

I don’t take one moment of this for granted or think that I deserve this level of attention. There isn’t a good enough word to describe how humbling it is that someone wants to meet you intentionally. I’ve had a few people who have told me they’ve waited for years to do so because they were just unsure if they should take the chance to stop me. That is hard for me to come to terms with because I never want to be in a position where I’m perceived as unapproachable.

Once I’m stopped, the real joy of the encounter starts to take place. After we share names and I ask them where they’re from I stop talking. I want to listen to whatever they’d like to tell me. Sometimes people want to let me know what they enjoyed from a session. Other times people want to share they were encouraged so they could continue to bring a human-centric approach to HR. Every conversation is filled with emotion. It may range from joy and laughter to tears and hugs. You never know what is going to be shared, and I’m completely cool with that.

Why? People want to share their story.

For anyone to have the courage to approach someone they know very little and share something that is personally important to them is amazing. I have found that it is also a felt need that typically isn’t being filled. I don’t know if this is true from their personal life, but I can almost guarantee it’s happening because of their professional life.

We have become a society filled with little tolerance for giving our time to others without an agenda. We value production and closure far more than we do having a conversation. We feel that most people are in the way, an annoyance or they’re sure to ask us something that will have a negative consequence. This is true with our peers, leaders, and employees at work. I can’t tell you how many times people feel bothered when others attempt to get someone’s attention to talk with them.

You’ll see people look over someone’s shoulder or they’ll glance at a screen because their mind and attention are already seven steps ahead. When I hear people complain about the amount of broken communication at their company, I am sure it’s because we feel that other people are not worth our time.

That’s why if anyone ever wants my attention, I stop and give it to them. My day is as full as theirs, and I have work I could get to or a place I could visit. But, if I rush to what I tell myself is more important, I miss their story. I can’t do that. I want to hear what they want to share.

Giving someone a few moments of my day is far more valuable than any task that is burning to be done. Having an unhurried conversation with someone who has sought me out on purpose deserves whatever time they need. And, more than anything, I get to learn about the wonderful, creative, talented person across from me. You never know who you’ll meet and how the interaction you have will brighten their day.

Everyone has a story. From now on take time to stop, listen and learn.