Tag: connections

Stay Connected !!

This past week we celebrated Thanksgiving. Of all the holidays we get to celebrate, the focus of this one is highlighted by people gathering together. I was fortunate to celebrate the day, and the weekend, with my mom, daughter, and wife. Our daughter was the host. She did a spectacular job making a turkey, getting tickets so we could all see the movie Wicked, and sharing her welcoming home !!

While we were there, our son called in from California, and we chatted as a family for almost an hour about all facets of life. As soon as we ended that call, my brother called from Tennessee to send his family’s Thanksgiving wishes and share their plans. Later, one of our daughter’s friends came over for a game night where we competed and laughed. The connections didn’t stop there. When I got up early that morning, I made sure to reach out and connect with HR friends around the globe through GroupMe, WhatsApp, Twitter, and BlueSky. The messages flew back and forth with ease as people wished each other well.

Earlier in the week, I also reached out to a dear friend who had moved to Atlanta a few years ago. We hadn’t talked for far too long, and that didn’t sit well with me. I wanted to make sure he and his family were doing well and fortunately, they were. During this same time frame, I heard of a friend who lost her father, a cousin whose husband is critically ill, and one of my aunts who is coming to the end of her life.

I share these examples because I am grateful for the people I’m connected to. They aren’t mere acquaintances. They’re people who make my life richer. This only scratches the surface. I didn’t include the people I get to work with, the people I go to church with, friends around the city, or the people I am connected to around the globe through various HR platforms. The number of people in my life is not the focus – the importance of being intentionally connected is.

Too many people in the world today are isolated. With the devolution of social media into various camps pitted against each other, I am concerned. I feel many people have decided to withdraw, and they may be disconnected altogether. If you choose to no longer be active on social media platforms, that is fine. However, becoming isolated is not.

Staying connected is an imperative that should be a priority for all of us. If you see someone who is not connected, take a few moments and reach out just to check-in. That simple act may be the one thing that grounds someone once again. People were created in order to create and maintain relationships. We weren’t designed to be alone.

I realize that the holidays may give us the spark we need to connect. My encouragement to each of you is to be someone who chooses to stay connected all the time with others. Yes, it takes an investment of your time. Yes, it weighs on you emotionally. And, yes, it can be challenging. But know this, every connection you make will impact a life positively in ways you may never see. You may be just the right person at the right time that someone needs. Stay connected !!

What’s Next ??!!

This Wednesday is the next milestone I am fortunate enough to experience in this journey we call “life.” I’m turning the clock over to another decade !! Now, I understand that aging isn’t exactly an accomplishment. Time moves forward whether we want it to or not. However, in my family line reaching 60 is an accomplishment !!

My biological father passed away at age 26. His brother passed away in his early 40’s and his other brother made it to his late 60’s. Therefore, I am truly grateful when I get to start yet another year roaming the planet.

What does the next decade hold? I honestly don’t know, and I’m comfortable with things being unknown. I’m relatively healthy and active. Work has never been this exciting, robust, and creative !! My wife and I will celebrate 35 years of marriage in October, and our adults are successful as they learn how to live their lives and careers.

I’ve never been a person who had to have the next steps of life planned out or predetermined. The truth is when things are overly scheduled and structured, I get a bit itchy. I am far more comfortable with spontaneity and going with the flow of whatever presents itself. Ironically, my approach to life makes my wife itchy. That’s one of the many reasons we’ve been successful as a couple. We balance each other in almost every aspect of our lives together.

I do know this. I am going to continue to look forward to what’s next. I do this with anticipation, curiosity, joy, and positivity. I don’t really see another option. I know that I’ll meet new people in the coming years. I know that I’ll get to visit and explore different areas of the world, and I hope to get to meet and connect with more HR peers. I’m sure that I’ll make that transition from work to retirement sooner rather than later. That only means new adventures are just around the corner.

I know these exciting opportunities will present themselves because in looking back over my prior 59 years, I cherish the amazing things that have already happened. I never thought I’d ever be an author growing up, and now I’ve written three books. I could never have imagined speaking in front of any group, and yet I’ve taken the stage to speak to thousands of people. I never anticipated I’d find the love of my life and be blessed with two amazing kids. And yet, we continue to enjoy each other as time marches ahead.

I couldn’t have understood that I was led into the field of Human Resources which has fit me like a glove for my entire career. I’ve been fortunate to connect with peers from every type and size of industry around the globe. Literally !! I’ve had the opportunity to work with and impact thousands of employees for 37+ years. How amazing is that?

Not one of these experiences was part of a wish list or a vision board. (remember those?) I also don’t think that my life is a series of happenstance. I’m a man of faith and I trust that whatever comes throughout my life happened on purpose.

So, what’s next ?? I’m not sure, but I’m geeked to see how it all plays out.

Ch-ch-ch-Changes !!

I wanted to take my #AdventBlogs post submission and share it this week. I love all that Gary Cookson does with the series and hope you connect with him and all of the authors in the series !! You can find them on his site – Epic HR.

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The third day of our series and the first weekend post for us, and we continue to go big with our posts. So many people have told me that they are midway through writing a post that I know the series will be fantastic, though as of the time of writing (20 November) I only have a small number of posts in. By the time you read this, I’ll have plenty more, but there is still time to send your submission in if you are inspired by our theme or what you have read so far.

Today at home is another of our Christmas trips. Tonight, we are going on a magical Christmas boat trip across an enchanted lake (strangely, one I swim in during the summer) to visit the Elves and of course Santa Claus. Really looking forward to it – the kids are so excited, and we are definitely at peak Christmas this year.

Today’s post is from Steve Browne. Yes, THE Steve Browne. You are already connected with Steve on Twitter (@sbrownehr) and LinkedIn and probably on other social media – and to be honest, who isn’t? If you’re not, you should be. Steve has an online presence beyond almost all in HR, and whilst I could share a bio of his, it wouldn’t do him justice. He’s the Chief People Officer at LaRosa’s. Steve and I have interacted lots as part of the #HRPubQuiz community and he’s another I know well. He is one of the nicest people you’ll ever want to meet.

Over to Steve:

One of the top 10 highlights of my life was traveling to the UK with my wife Debbie in 2019. We relied on the connections I had made on social media to see the country through the experiences and eyes of my friends who lived in the UK. Each person we met was so comfortable and welcoming as if we’d been friends forever even though we had just really encountered each other in person for the first time.

We have fond memories of every interaction we had because we learned about some amazing humans and their lives. One of my personal highlights came when my dear friend, Michael Carty, traveled for hours by train to have a coffee, chat and walk through Soho. Michael and I are giant music freaks and have talked about various artists and songs for years. So, as we meandered through Soho he pointed out where Sir Paul McCartney had an office, where the band Oasis took pictures for an album cover and a phone booth.

What’s so unique about a phone booth in London ?? It was the location for the album cover of David Bowie’s essential album – The Rise and Fall of Ziggy Stardust and the Spiders from Mars. I was gobsmacked !! (my fave learned term while in the UK.) David Bowie has always been a favourite artist of mine not only for his amazing catalogue of music but also for how he was a chameleon throughout his entire career.

Image from – https://soundgirls.org/ch-ch-ch-changes/

Bowie didn’t wait for change to affect him. He made change happen. He was ahead of his time so much so that he often made others around him uncomfortable. He wasn’t willing to follow the norms of artistry, rock and roll or image. He refused to be another musician who covered the songs of other artists in order to launch himself onto the scene. He was comfortable with who he was and set the standard he was going to express.

This is such a refreshing way to approach the reality of change. Too often we allow the circumstances of life to hit us first and we’re “forced” to react and respond. When change happens TO us, we resist. It’s natural and we don’t like it. When people say they enjoy change, I’m sceptical because few of us are as bold and intentional as Mr. Bowie was.

I’ve tried to be more like Bowie when it comes to changes in my life personally and professionally. I wasn’t like this when I started my career, but I certainly am now. When you choose to define the parameters of change around you, then it lights a path for others to see. They tend to embrace changes when they’re revealed to them first.

Let me give you an example.

I LOVE connecting with people and always have. I believe that each person I meet has something amazing and unique about them. This alone makes me want to learn who they are, what they believe and how they view life. It fascinates me. I have never been hesitant to reach out and see how we could get to know each other better. As a result, I’ve been able to develop relationships and friendships around the world. I know that this approach is not typical, and many people are reluctant to jump into any meaningful connection for a variety of reasons. No judgment and no expectations from my side on this. I’m well aware of how much of an outlier I am when it comes to this.

What keeps me grounded though, is that I am not a very comparative person. I want to know YOU for YOU and that’s it. I don’t look at any connection as someone to pit against another person in some illusion of ranking or placing one relationship ahead of another. This is unnerving for most because the norm is to judge, compare and decide if others are truly worth their time.

You see, every person is worth my time. Every. Single. One. That is the only facet in my life that never changes. Relationships, unfortunately, do change. People flow in and out of my life more than I wish they would. This may happen because of one misconstrued interaction, a difference in beliefs or the challenge of how we choose to use our time. Relationships take time. Invested time.

I’m bummed when people fade away from my life. It’s not a change I enjoy. I try to rekindle things hoping there are still embers willing to jump back to a burning flame. It happens in some instances, but not all the time. All things change when it comes to people in our lives.

My hope is this. I want people to know there is at least one person who’s willing to see them, listen to them, value them and learn from them on this planet – even if it’s for a brief moment or period of time. It’s my way of being Bowie. I choose to drive change when it comes to people.

So, if you see a tall, geeky person who is reaching out to get to know you, be calm. It’s my inner Ziggy willing to get to know you. It’s the ch-ch-ch-change I hope to see everyone embrace !!

I love reading Steve’s blogs, on his own site and his contributions to the #AdventBlogs series each year. He puts so much energy into his writing, and the creativity comes through each time. I like the theme he is exploring here though.

He is right to lament how relationships change. Sometimes they need to, sometimes they do without us wanting to. But they do change. He is also right though that there are some constants, even though our theme is “All things change” perhaps sometimes there are fixed points in time and space (to coin a Doctor Who phrase). Maybe Steve himself is one of those fixed points in time and space – he won’t change his belief that you are worth his time.

We see you too, Steve.

Till next time…

Gary

Intersections

As much as we’d like our lives to play out in a straight line, they just don’t. We’d love to live in such a manner that we have only positive experiences and little to no conflict. It sounds perfect, but we know this isn’t the case. We can go through ups, downs and quick moves sideways within the same hour !!

Since this is our reality, we have a choice to try to maneuver through this erratic pattern alone or with others to come alongside us. Honestly, too many people are trying their best to just slog through whatever is facing them primarily on their own. I don’t think they’re trying to be defiant or elusive. I just think it’s just the messaging we believe or hear from others. We don’t want to put someone out because of what we’re facing. We’re sure we’d be a burden and it’s not that big of a deal really.

I don’t buy it. We weren’t created to go through life alone. We’re wired to be connected and available for those that pass through our lives. We all have intersections we go through over time. They may be life events like school graduations, marriages, getting a job or death. Those types of intersections get the most attention, but they are few and far between over the course of our lifetime. There are a multitude of other times when our paths cross with other people.

Photo by Kaique Rocha from Pexels

At the crack of dawn this past Friday, I was buying some donut holes at our local Meijer to take to my men’s group when I encountered Jane at the self-checkout. I was the only patron in the store and her eyes lit up when I walked up to scan my items. She asked if I was ready for the Spring snowstorm which was predicted for Saturday morning. I said I was, and then she told me it would be “nothing” compared to what she was used to.

One thing to note – Jane is most likely in her mid to late 70’s. She is a treat and she seems to be working at Meijer 24/7. Back to the story . . .

She went on to tell me about growing up on a 500-acre farm that had livestock and crops. She shared details about monumental snowfall, endless chores, hard work, and how she loved every moment. I also learned about the family restaurant her parents started after her father sold the farm so her mother could continue to work. She was tickled that it was one of the few restaurants on the way from Cleveland to Pittsburgh so everyone who passed by would inevitably stop in to try her mom’s famous cooking.

I was just checking out to buy some donut holes.

However, Jane wanted to connect and talk. She felt the need to share her life and be a welcoming start to my day. I had a feeling that she’d have these impromptu conversations with anyone who was willing to stop and give her a few minutes. I met her at an intersection. Those few minutes were rich, meaningful and worthwhile. It was a great way to start the day !!

Yesterday, as I was reading through Twitter, I saw a tweet from an HR peer who shared about his current job search. He was being vulnerable and shared his frustration. He was questioning whether he should stay in HR or not. This caught my attention because someone tagged me and a handful of other practitioners as examples of people who believe in HR. They noted that we do our best to encourage, elevate and move the field forward.

I didn’t take this as a pat on the back. I saw it as another intersection. I sent a direct message to the young man working to land his next great HR role and offered to help him in any way I can. We don’t live in the same city and I don’t yet know what he is/isn’t looking for or what his journey has been. However, I know that I can do something with my network to try and open a door for him. We’re talking on Tuesday and I can’t wait to get to know him more and see where it leads.

I don’t believe these encounters are random or coincidental. I look for people intentionally all the time. I make myself available in the event an intersection presents itself. Also, I’m open and looking for others when I’m crossing intersections in my life. I welcome those who take the time to stop and listen.

This week make sure you’re looking for intersections with those who cross your path. Or, if you need someone to meet you at your intersection, be open to whoever shows up. The key to either way is to not just walk past. Stop and see what happens !!

No Strangers Here

This past weekend I was able to enjoy a great birthday gift. My grown kids know me so well, and they pulled their funds together to get me tickets to see a Xavier University basketball game. Ever since I moved to the Cincinnati area in the mid-’80s, I’ve followed and been a fan of, Xavier basketball. The other cool aspect of this incredible gift was that it was an away game against Butler University which is in Indianapolis where my daughter now lives. So, we got to go to the game together. My son lives in the San Diego area and it would have been even greater to have him there, but he couldn’t make it.

If you’ve never been to Butler University, they play in historic Hinkle Fieldhouse where part of the iconic movie, Hoosiers, was filmed. Walking into this arena was amazing in its own right. I’ve always been the fan who gets to games early and I stay until the very end. I have indoctrinated my kids with this expectation, and they enjoy doing this as well. My daughter and I sat in our seats in a predominantly empty stadium taking in all of the sites. Slowly, the arena began to fill up, and seats were becoming occupied. You always wonder who’s going to sit next to you, or if the seats next to you will remain open giving you a little more room to not feel cramped.

As I looked to my right, I saw a frail, elderly couple come into our row with a middle-aged couple. As they worked slowly toward their seats, the older gentleman leans down to me with an extended hand and says, “Hi there !! I’m Chip.” I know he saw my immense smile as I shook his hand and replied, “Hi there !! I’m Steve.”

He settled into his seat and then leaned over. He saw my Xavier hat and sweatshirt and wryly he stated, “Steve, just want you to know I won’t be rooting for your team tonight.” I warmly replied, “That’s okay Chip. I’m not going to be cheering for yours either.” He chuckled and we started a conversation. He asked if I was from Indianapolis and if I was with my daughter. He told me about his attending every game he could and that he wished they would play better. He was incredibly welcoming and we talked as if we’d known each other for years. He was very approachable and naturally comfortable with me even though we had never met.

He didn’t view this encounter as something odd or forced. He genuinely wanted to connect and make sure that I enjoyed my time visiting “his” school. We talked throughout the entire game gently ribbing each other about the plays, the fouls, the crowd, the cheerleaders and the overall experience. It was magical. I lost my Dad just over a year ago and it was as if I was sitting with him one more time. It couldn’t have been better. We said “Goodbye” to each other at the very end of the game even though Xavier ended up with the win over his beloved Butler Bulldogs.

I thoroughly enjoyed Chip and was touched that he didn’t see me as a stranger. He would have greeted whoever was seated next to him. I’m sure of it. He wasn’t awkward or too forward. To him, it was the most natural interaction possible. It was honestly refreshing to meet Chip and have such a memorable time with him. I wouldn’t have classified him as an extrovert. He was purely someone who felt that it was better to know who was next to him.

It reminded me how people have an innate need to connect and belong. We want to share our lives together and not be strangers. Too often we put up invisible barriers or do our best to avoid each other. I know it may seem a bit naive or old-fashioned to be so open to meeting others as Chip did. However, I’d beg to disagree. I think it’s heartwarming and missing in today’s society.

I may never cross paths with Chip again in this life, but he reminded me to be open and willing to extend a greeting to those around me. It is something I plan to do on a regular basis. No strangers. Just new connections.

A Cup of Coffee

It’s hard to believe that the pandemic is approaching its one-year anniversary. I’m sure no one expected or wanted to go through a single moment of this. There are so many things that have been changed forever. At first, people were hopeful for a return to what they were accustomed to because that was our norm. Societal change was forced upon us and it has been challenging. It continues to press upon everyone in various ways.

The aspect of life that I have missed the most is being able to gather in person with others. I’m not talking about mass events like conferences, concerts or sporting events. I have missed grabbing a cup of coffee and hanging out in coffee shops.

This past weekend, my daughter came to visit which is something my wife and I always enjoy. We caught up, talked about her work and life and then settled into having her around the house. She asked me if I’d like to go check out a new coffee shop that one of her high school classmates recently opened. It was a half-hour drive from our house and the ride was incredible. Having one-on-one time with your child should always be a blessing regardless of their age. The conversation flowed easily and we were taking note of the sights of a neighborhood we weren’t familiar with as we looked for the coffee shop.

As we pulled into a parking spot along a crowded street, we saw the converted mechanic’s garage which was now the Square Mile Coffee Company. We were able to order a couple of wonderful hot beverages AND take a seat in the coffee shop !! It was magnificent. It was just as I remembered it even though the tables were spaced miles apart. There were others in the coffee shop as well and it was touching to hear the banter and laughter from one group while another person was sitting with his laptop.

I know that we’re still far from being able to be social in person on a larger scale. However, the glimmer of hope that this visit to a coffee shop gave me was just what I needed. There are more and more conversations happening about people experiencing loneliness and fatigue. What would happen if you took a step to have a cup of coffee with someone today? I understand that you may not be able to do it in person, but you could still make it happen. Sure, we’re all tired of looking at screens, but what if you took a look at it a bit differently?

Having some focused time to have a conversation with someone may just be the lift they need. It will recharge you as well. This week, I’m going to be intentional in reaching out to my peers in HR who would like to grab a coffee and some conversation. It’s going to be one-on-one and I really don’t care what we talk about. The work we do in HR is hard and we often don’t have someone to talk to that understands all that goes into being an HR practitioner. I’m not complaining. I’m just stating a reality.

I want to make the time for this to make this a new practice and not something to return to. I have decided to stop waiting for our environment to change. We can get together now. Don’t be surprised if I reach out to you to ask for a few minutes to share a hot cup of coffee (or your preferred beverage). I’d encourage you to do the same with those you know.

Let’s have a cup of coffee !!

Others Needed

This past week I joined a conversation with friends on Clubhouse. Now, I know it’s all the new rage, and it’s fun to see people get excited about gathering.

(Quick obligatory disclaimer – This post isn’t about the new platform, and I understand it works with iPhone users and not Android users at this time. It isn’t about jumping on a bandwagon either. Read the rest of the post and you’ll see why . . .)

I was asked to join four friends and we were going to talk about leading remote workers. What was amazing is that the five of us were located in New York City, New York; Granada, Spain; Manchester, England; Concord, New Hampshire and Cincinnati, Ohio. As others joined in the chat, there were others from all corners of the planet. It fascinates me that peers chose to show up for a conversation !! And, then it hit me . . .

Our topic was timely and is something facing the new definition of work and the workspace. Noted. It also had people with different perspectives and experiences with this new environment. Noted again. What was most intriguing to me though was the engagement, energy, respect, laughter and encouragement !! Then it sank in . . .

We need others in our lives.

I think this simple notion is overlooked and misconstrued in far too many ways. We come up with ways to discredit, distance or overanalyze this human reality. We want to say that there’s “more to it” because it can’t be that basic. We are far too intelligent, complex and knowledgeable. We can’t just “need” each other.

It is that simple.

If you know me at all, I thrive on connecting people. It drives me and fills my bucket. I want to make sure that anyone I encounter is not only connected to me, but to others who may anchor them more to reaffirm that they are needed. I’m not kidding. I would think that a significant portion of every day is made up of various quick check-ins and barometer checks with friends around the globe. This is on top of having the same approach with the people I’m fortunate enough to work with. As humans, we are wired with a desire to be connected and needed by others.

I’m concerned that people are walking in and around us feeling lonely, isolated and not wanted. There is a myriad of reasons why that is their reality. I’m not going to be bold enough to try to give a litany of reasons for this disconnectedness. I don’t have to have a “reason” to connect with others. If you’re a fellow human, you’ve passed the only criteria I find necessary. People don’t need to jump through hoops in order to know they’re needed with me. Nor do I fault someone else who feels they need to make sure it’s safe and valuable for them to connect with me.

While we were having our chat, I also took the time to tweet and share some of the insights that people were giving. You could feel the energy of our time together grow even more !! People who weren’t able to join could now learn and comment. You see, I feel we get into a trap of getting excited about events and our focus is purely on those that participate at the time. That is incredible, but the way we make sure others are aware, informed, interested and even geeked is if we have a mixture of an internal and external mechanism with interactions. This isn’t for notoriety. It’s to make sure no one is left out.

This week look around. You’re going to have a multitude of conversations and interactions in person, virtually and online. Keep your head up and make sure the others you’re talking to know they’re needed . . . on purpose. Don’t assume that just because they’re in the conversation that they’re connected. You can be a person who becomes THE anchor for someone and not even know it. You may unlock the talent of someone because they were intentionally acknowledged.

Remember you’re needed. Others need you and you need others. It’s that simple.

Connecting

I’m a fan of Twitter. I know that may run contrary to the majority of people out there. I’ve been active for 13 years on the platform and I still enjoy it every day. I don’t enjoy it for news, celebrity gossip or politics. I’m not naive to think that this platform, along with many others, can be used for dissension, negativity and anger. That is honestly true with any form/method of communication. Any forum can be used in a myriad of ways. I choose to be positive.

I participate because I love the people. Seriously. I see Twitter as a way to connect with people around the globe in a matter of seconds. How cool is that? For me, it’s a quick way to see the good work of others and share it to make sure that many voices are heard. I can go on and on about the attributes I find attractive, but I want to share about one in particular.

When Twitter first began, people used Fridays as a day to put the hashtag #FF (Follow Friday) out there to recommend and encourage others to connect more. You have to remember that back in 2008, people weren’t connected nearly as much as they are now. It was fun to find HR peers and get everyone to know each other. It eliminated the boundaries of geography and time zones and started to pull the profession together more intentionally.

Like most efforts, you can tire of things. What once brought energy and excitement turned into seeing many of the same faces and names over and over again. It even became negative among some people and it, unfortunately, became comparative because you’d see some people often and new people rarely. So, people stopped doing #FF or they took potshots at it. That was sad because its intent never changed. The way people viewed it did.

I didn’t get dragged down or discouraged by people no longer participating though. I saw value because I looked at it as a way to truly connect and not be a popularity contest. Now, I did stop doing it weekly because that level of repetition was ineffective. Fast forward to 2021 . . .

This past Friday, I took the time to launch an extensive set of tweets for #FF. Believe it or not, this is now a bit risky because I was put in Twitter “jail” awhile back because they thought that I pre-programmed my tweets and they didn’t understand why I listed so many names in a short burst of time. They may have thought my account was a bot or that I was spamming and phishing others because this approach isn’t the “norm” of how people connect. I reached out to Twitter, as much as they’ll allow, to explain that I was not a bot, but they just kept me in detention for a bit.

This past Friday, a friend from the UK asked how I listed all of the names and I shared the truth. I type in each person’s name. Every. Time. I always have. There’s a reason for this.

I list each person by “name” because I want those with whom I’m connected to know that they matter. It’s important that we’re connected because I consider them part of my community. I don’t see this as a who’s who list. I want people to know that I see them and value who they are and what they contribute.

We don’t take the time to remind people about this nearly enough. I do my best to have some form of a relationship with anyone who is kind enough to want to be connected to me. I don’t take it for granted. Too many people aren’t encouraged or given affirmation. It’s something I can’t see overlooked. Please note that this is true for me with my family, my friends and my co-workers.

I heard a quote recently that hit me. “Community isn’t built on convenience. Community is built on time, effort and energy.” That’s the truth. My hope in listing people is that someone connects with someone else and that leads them to build a community. How you do it is up to you. The key is that you have one based on how you truly connect. It’s also important to stay true to your capacity. If you’re someone who is good with giving your time and effort to many people, then have a large community or several communities. If you would feel more comfortable with a smaller community, then make that happen as well. There is no one way to do this.

This week, I encourage you to connect with someone. Check to make sure they aren’t alone or isolated. Let others around you know they matter. You may be the one person who connected with them at the perfect time. Remind others they matter as well. In doing this, we’ll come together in ways that are meaningful and lasting.

When in doubt . . . grout

Doesn’t it seem like we cram a multitude of life events together all in a short period of time? It’s not advisable to group so many things together at the same time. You add unnecessary stress even though you have the best intentions.

My wife, Debbie, and I decided to remodel our kitchen, flooring and family room late in 2019. We had saved for it and thought it would be exciting to give some life to our house. Doing a remodel at this scale is a big deal because it meant that we would be “living” in our basement for several months. Of course, right when construction was scheduled to start, a global pandemic hits. We went forward with the project because we had it planned. We never anticipated that we’d be working from home and not at our workplaces on top of everything.

The project went well through every phase . . . until we started to reach the end. Materials were slow to arrive and the tile crew who put the new backsplash up didn’t follow the design. We had lived in the basement for 3 1/2 months and the tension was starting to mount. Let’s be honest, the whole “made for TV” shows on HGTV aren’t how projects truly proceed. They’re great television, but they’re not realistic. Things don’t get resolved in an hour.

Since we were nearing the end of our project, the final touches started to drag out and communication started to dissipate. Please understand that we have had a very good experience with the company, the designers, and the work crews who had done the work so far. We just wanted to be done !! Several calls and texts were shared to try to get the tile mistake repaired. We seemed to have hit an impasse.

Just when it seemed like things were going to escalate, I got a text from Aaron. It said, “Hey man, I heard you needed me to come out and fix the tile work. I’ll be out in a few days. This is my cell. We’ll get this taken care of.” The temperature instantly receded. He texted a few more times and we hit a few more delays, but we finally landed on a day for Aaron to work on the tile. He was the regular tile guy the company used instead of the first crew who didn’t do the work the way we had wanted.

I was working from home when Aaron and Ted, his assistant arrived. I had papers scattered across our new island and was typing away on a spreadsheet I needed to finish that day. Aaron was very gregarious and talkative. Ted was steady and silent. As they came into the house, Aaron exclaimed, “Hey man. Aaron. Nice to meet you. This is Ted.” Ted nods his greeting. “So, I see we need to finish up this tile and get it back to how you’d like it. Let me grab my tools, some drops (drop cloths), and we’ll knock this out and get out of your way.”

I instantly connected to these two guys and was grateful they had arrived. Aaron pulled out this large black square which I knew was a speaker. “You mind if I play some tunes man?” I replied, “No, that’s fine. I always have music playing when I work.” (In fact, I had Spotify playing in the background as he asked.) “You cool with country music?” he asked. I stated, “If that’s what helps you tile, I’m good with it.” “Cool. I may switch to some classic rock though. Just depends on what I’m feeling.” I let him know I was good with whatever style he chose.

Before, I continue you need to know that Aaron and Ted are artists. That is a fact !!. They worked smoothly and collaboratively. Aaron took measurements and Ted cut tiles so that the entire space came together seamlessly like a puzzle. They didn’t have to remeasure or recut any piece. Each one fit the first time. My conversation with Aaron continued as well. Having two extroverts in the same room ensures that talking will occur. We talked about our occupations, our families, the pandemic, politics and more. We did it with ease and it was so reassuring to experience.

As he was finishing up, he noted that he’d need to come back one more day. We were short with some detailed pencil tiles. I asked him about the framing of those tiles around our window. He noted, “Yeah, I see you’re window’s crooked. The other guys tried to make some cuts to cover that. I would have made some different cuts, but we can frame it and get it finished.” I replied, “Won’t it look a bit odd because you’ll have to match how the others started the job?”

He paused and smiled. “No problems, man. I follow the philosophy – When in doubt . . . grout.”

I didn’t know what he meant. He gleefully explained that he would use grout between the seams of the tile and pull it all together. If a space needed a little more grout, he’d add it. If it needed less, he’d thin it out so that the tiles all looked like they naturally were in their designated place.

I never expected to gain perspective from my tile guy, but I was wrong. His philosophy is exactly how we should approach HR. We are the grout that brings people together !! Since everyone is naturally different in how they work, look at life, and have a mix of unique skills and approaches themselves, someone needs to bring cohesion while still allowing them to be who they are.

Some people will need a bit more “grout” to add them to their place in the tile, and some will need less. The key for us is that we’re not trying to keep people set in their ways or conform. Employees are looking for ways to contribute while being connected. They want to be part of the bigger picture and understand how what they do adds value to the overall results of the company.

This week, take Aaron’s advice and see how you can reshape how you practice HR. Are you being the grout that fills in the seams? If you aren’t, I suggest you change and start bringing folks together. It is far more enriching and you’ll love how the workplace and culture looks when you’re done !!

Write This Down

This past weekend a significant life event occurred for me and my family. My dad passed away. I’ve written about him often here on this blog and in my books. I have incredible peace about this and let me tell you why.

Technically, Don Fleming is my stepfather. My biological father, John Browne was a Vietnam veteran who passed away from cancer in 1968 and I was four years old. My mother had been a widow for about eight years when Don came into our life. He and my mom connected right away, dated for a while, and then got married in 1976. It was a full-blown 1970’s gala where my dad, my brother and I all wore the obligatory polyester suits. (They were powder blue by the way. Rockin’ the fashion even then !!)

As soon as Don married my mom, we never called him “Dad” because we were pre-teen knuckleheads. However, he didn’t push back and handled it with grace as he did everything in life. As my brother and I got older, we realized how amazing he was and “Dad” replaced “Don” naturally. My father was an incredible role model of so many attributes that define my life now. I mentioned how he showed grace because he was a man of faith. He would never press this upon others, but he also was very self-assured of who he was. He also was the model husband. He was openly affectionate with my mom and would make sure to give her a kiss when he left for work and when he returned. He never missed a day – ever.

He always emphasized that my brother and I should be “couth” (a word that isn’t used anymore) when it came to respecting our mother and other adults. He expected us to do our share around the house, and he is responsible for our work ethic because of how he modeled it professionally and personally. My dad was never strict, but he was direct and intentional. He expected accountability from us which he always defined as following through on what we had committed to. He came to every. single. event my brother and I were involved in at school. He was supportive, proud, and kept us grounded to be thankful for any honor we received.

As we all grew older together and my brother and I went off to college, we saw my dad less and less because his goal was for us to get on our feet and provide for ourselves. In fact, the day I graduated from high school, Dad hugged me outside the school, told me he loved me and asked when I was leaving. True story. This transition happens to most families, so as life continued, we’d see each other less and less. As my brother and I started families of our own, those gaps naturally grew longer and longer.

Every time I’d visit Dad in Ada, at my house in Cincinnati or at family events all over the Midwest, he’d make sure to share his thoughts and opinions on life. He would grab your attention by saying, “Write this down . . .” Then he’d share a quote he had memorized, a quip or quick story and most assuredly a joke or two. He wanted me to remember these points because he knew they had an impact, reach and meaning. It became so common that I’d hear him pause, raise his hand and I’d jump in and say, “I know. ‘Write this down . . .”

I didn’t realize how ingrained this short phrase had become in my life, but even now, when I give a presentation at a conference I will find myself pausing, looking out to the audience, and say “Write this down . . .”

I am grateful for this man who came into my life 44 years ago. The man who married and loved my mother so incredibly deep and made me who I am today as a husband, father, friend, man of faith, and a professional. Without my Dad, I wouldn’t have had the model of grace, respect and humor that also make me who I am.

I know that as I write this, that not everyone has a great relationship with their parents and/or family. I do not take this for granted or feel that my example is greater than anyone else’s experience. I have learned from both my mother and father to be others-focused and value every person for who they are and where they come from. If I can ever be someone to confide in, converse with, weep with or laugh with, I am here for you. That is a fact and not an idle aspiration.

So, as I close I want to share something that Dad told me to write down. It’s from the poem Desiderata which was one of his absolute go to quotes.