‘Change’ Articles at Everyday People, Page 8

I Need a Bucket !!

Before you think this is a post about Monty Python’s The Meaning of Life, it really takes a different twist (even though I’m a devout Python fan !!)

There has been a recent trend in blog posts that came to life at work for me this week. I first came across Susan David‘s fabulous post on Harvard Business Review on engagement and meeting employee’s needs. Secondly, I read one of my faves Paul Hebert on Symbolist and his take on finding out what employees want. If you take nothing else from this post, make sure you connect with these great folks and resources !!

This all came to life for me through one of my favorite Team Members. Greg has been with us for over 30 years and he started when he was 16. Greg is fantastic because he has always done the work that most people look down upon or consider below them. Greg started with us as a dishwasher taking care of all of the various dishes from our guests as well as the kitchen equipment. It really is one of the key positions in our pizzerias !! A little over a year ago we asked Greg to try something new and clean the parking lot for our anchor store as well as the parking lot for the Corporate Office.

Greg has always taken great pride in his work, and he welcomed the new opportunity. A few weeks ago he asked me for a new bucket. I didn’t think much of it because he had a bucket, but something seemed wrong. He seemed out of sorts which doesn’t happen that often. When Greg saw me, he’d check in and see if I had found a bucket yet. I asked Greg what kind of bucket he wanted and he said, “Something big and colorful.”

I took Greg’s request to heart and found a beautiful, blue bucket at Lowe’s. I walked it over to the pizzeria and asked the GM to get Greg and have him meet me at the restaurant. He thought something was wrong, but his eyes lit up when he saw me with the new bucket !!

He explained to me that someone had ruined his last bucket and it was great to have something new !!

You need to know something fantastic about Greg !! He is a Special Needs Team Member who is flat awesome. In fact, when we had a group of sixth graders visiting us, Greg asked if he could speak to the class. He was absolutely captivating because he spoke from his heart about how much he loved working for us, and he encouraged all of the kids to make sure to apply to work for us when they turned 16 just like he did !!

A bucket. Something that seems to be insignificant and simple to most, changed Greg’s day. I can see him now across the street as his blue bucket bops up and down as he walks joyfully through the lots.

What’s something that’s staring you in the face which may mean little to you, but would change an employee’s life ?? We make HR so layered and difficult, and miss people’s needs that are right in front of us.

This week, strip off the layers and look for those “bottom shelf” needs that you have been missing. Recognize that it’s important to someone else and then fill their bucket !!

Lava Lamps in India !! #SHRM14

I am slowly, and I mean slowly, coming down from my high state of euphoria I experienced at #SHRM14 !! I really don’t want it to end, but it will have to suffice as my HR peer fix until the next great event.

The entire event was a whirlwind of interactions at a level I hoped would occur. To get jumped in the hallway outside the Exhibition Hall by Simone Carroll saying “Hello Steve !!” in a beautiful Australian accent followed by a hug to exchanging music, ideas and insights with the SHRM HRblog Squad, my time at the Conference was never dull.

I enjoyed the Keynotes for various reasons. I don’t expect them to “hit” or change HR because they are brought to the Conference to give it some “star” power. My fave was David Novak, CEO of Yum! Brands because he was Geeked about people in his business and I truly connected with his approach to HR – especially in the restaurant business.

I loved the concurrent sessions I saw with Jennifer McClure, Jason Lauritsen and Clint Swindall. Each of them had takeaways on how to do things like build the business case for HR and leadership (Jennifer), Become a Social Architect in HR (Jason) and how to become a Weekday Warrior (Clint). Yes, I went to sessions to try to improve humans around me. I just can’t get enough of it to be honest !!

The Exhibit Hall rocked !! I loved the SHRM Store and the Volunteer Leaders lounge was a great place to rest and catch a snack with friends who give their time and efforts to SHRM at the Chapter and State Council level.

The event that sent me truly over the top was the opportunity to speak myself. It was a rush to be opening the activities on Monday at 7:00am to a full room. I am thankful that friends came to show support because I love seeing them all the time. I was even more excited to see a room of unfamiliar faces (at least when we started). I met HR peers from Uganda, Saudi Arabia, Denmark, Nigeria, Turkey, the Cayman Islands, Bermuda, Canada and India all in my session. Having a chance to share HR from a different perspective and also reach folks from across the globe . . . . amazing !!

I think the attendees at my session weren’t quite ready to be jacked up that early in the morning. To be able to show HR people that you can have fun, mess with your employees and truly impact the business you work for seemed new to most there. I thought everyone was a bit tentative to start, but by the end of the session people were laughing, smiling and learned what it’s like to be Geeked about HR !!

I challenged the attendees to do something completely radical and say, “Hi !!” to all of the attendees at SHRM14 who weren’t in my session for the rest of the week. I told them I would check on them throughout the week to see how it was going. Amazingly, they told me that others were wondering why they were greeting them. I asked if that discouraged them, and they began to glow with excitement !! They eagerly told me, “No, I keep saying ‘Hi !!’ to more folks now. This is awesome !!”

You see, I think a lot of HR needs to be simplified. People want to engage and be connected – but the difference is that WE have to be the ones to do it instead of expecting folks to just “get it.” One thing to start this is making your office fun. At my session, I closed everything out by telling folks I was adding them to the HR Net (a free resource open to all HR folks) to keep them connected, and I gave away a lava lamp.

When I pulled the name, I stumbled. It was a longer name and I didn’t want to mispronounce it. I got the name out and a wonderful, young lady quietly stood and said, “Yes, that is me. I won.” Meet Jaya from India !!

How cool is it that the 1st time I get to speak at SHRM National, I can plant a cool, hippie HR vibe in another country ??

You see HR – It’s time for us to shine our light within our organizations, our profession and with each other. Well, I’m geeked again just by writing this !! I hope the Conference was fab for everyone who went – and I hope to see YOU at another great HR event sooner than later !!

Being Heard !!

I just returned from #SHRM14 in Orlando. This was the best experience I’ve personally had at a SHRM Annual Conference. I got in a bit earlier than the masses because I was there as part of the Membership Advisory Council (MAC) of SHRM. One of the facets of this role is that we meet with the SHRM Board of Directors as well as the board of the SHRM Foundation.

Our job is to share the feedback, concerns, ideas and pulse of the SHRM Members. It’s really an extremely cool volunteer position to hold because it’s like practicing HR for your Association. We listen to our members and then share with Senior Leaders directly.

I knew that we’d have this opportunity and the other four great ladies I serve with had met with the Boards last year. There was some anxiety because I wasn’t sure what to expect. I’m a huge believer in experiential learning and this was going to be a great experience.

What I found was not only reassuring, but gave me confidence in an organization that I sincerely believe in because we were heard !! When we met with both bodies they listened to what the SHRM members had shared with us, especially about the new SHRM Certification. The feedback we shared was candid, emotional and forthright. It was even described as “unvarnished.”

There was a key distinction about how we approached this opportunity. You see, we made the business case for the feedback and broke it into the areas that fit all of the comments we received. I happened to go to a session led by Jennifer McClure later during the actual conference where she shared the steps to consider when making an HR business case to Senior Management. It looks like we followed the steps well because we gave recommendations for the Board to consider around the next steps of the SHRM Certification evolution.

I want to clear something up that I heard at the Conference as well. I understand that people may not feel the SHRM Board hears people, but I know that not to be true. This is, and will continue to be, a highly emotional issue. The Board Members heard that directly and when we discussed the issue, it was on both a tangible and strategic level.

In the end, we took the first step.

I truly think that is how this work should continue. People are demanding absolutes which is too narrow of an approach. Details need to come – and they will. Communication needs to be better and consistent – and it will be. People need to stay engaged in the process as it rolls out – and they will.

You have to know that I am not someone who is trying to only tout SHRM. This situation allowed the MAC to practice HR. We listened to our constituents and then brought that data to our leaders wrapped in potential solutions and recommendations. We acted as a bridge to not only bring things together, but to move them forward.

For those that know me, I am one of the most fiercely passionate HR pros you’ll encounter. The great folks I serve with are also fiercely passionate business people. We always yearn to be heard and taken seriously as HR professionals. I can tell you that it happens because we experienced it firsthand.

I’m geeked about the level of involvement I experienced and also in working with the leadership of SHRM while being connected to its volunteers. We have hit some bumps and shed some tears. We have raised our voices . . . and we are being heard !!

I Am HR !!

In the classic film Spartacus, Kirk Douglas leads a revolt against Rome. He and his fellow slaves are face-to-face with the Roman troops when the commander demands that Spartacus reveal himself. All of his fellow slaves stand and declare that THEY are Spartacus until the entire throng claims to be Douglas. He stands defiantly facing his enemy while everyone rallies around him. It is timeless and a call to arms for people to support a just cause and overthrow the empire !!

This past week a true revolutionary in our field of HR, Laurie Ruettimann, released her new e-book, I Am HR: 5 Strategic Ways to Break Stereotypes and Reclaim HR. To put it simply, it is magnificent !!

Laurie has been a trendsetter in Social Media and HR for several years. Her punk rock approach to what we do is edgy, challenging and intentional. She hasn’t settled for HR to remain in stasis, and that doesn’t always sit well with people. In fact, I know that people tend to either be hot or cold with Laurie since she rarely takes a stand in the middle of the road.

I respect Laurie for being a boundary stretched in a field that cries out so desperately for this. For too long HR has bemoaned how it “isn’t this” or “isn’t that.” We are the ONLY profession that does this by the way !! Laurie and I have different approaches to being passionate about HR, but I consider her a dear friend who makes me think and not accept the norms that are often set as standards for our industry.

This e-book takes the stereotypes of HR and peels them back. It doesn’t pile on or reinforce them, but it does ask you as the reader to face what we’ve become.

The true appeal to Laurie’s work is that she offers some tangible solutions for each of these stereotypes to be addressed and thwarted. Some HR books give lofty theoretical models filled with catchphrases and false motivation to get you jacked up to “act” into yet another phase of corporate ambiguity. This book doesn’t do that. In fact, Laurie gives real world examples of HR professionals that she has observed as people who break these stereotypes. You can find each of these HR pros active in all facets of the field and from all types and sizes of industries. Ironically, each of the people she lists are also visible and active in Social Media trying to move the entire profession forward as well as where they work.

This book will push you to look introspectively and then ask you to stand and proclaim. I know that when I read it, I readily exclaimed, ” I AM HR !! ” as if I was rallying with Spartacus. I encourage you to download the book, keep it on hand, refer to it often and join the throng to proclaim that YOU ARE HR !!

All I Want Is You !!

Desire.

It’s an innate human element. Every person has desires about something. You can determine what those desires are typically by where a person spends their time and money. People can say they desire a variety of things or be more focused. Desires are unique. Even if people are wildly passionate about the same types of things, it’s never really the same.

Desire.

It’s something we want employees to have every day when they come to work. There are countless articles, blogs and efforts about employee engagement. When I see these I think more and more of the effort is on getting “buy-in” as to what a Company offers instead of allowing people to bring their desires to the workplace. We aren’t very comfortable with really allowing people to be who they are.

HR spends an incredible amount of its time and focus on limiting behavior and adding stipulations to systems to make sure people comply and fit in. In fact, most managers talk with the majority of their employees only when needed. That includes sitting down for performance reviews, weekly meetings, etc. More and more of our structures force interactions, but they don’t develop communication or bring out the best in our people.

What if we changed ?? What if HR took the opportunity to be less restrictive and chose to work on ways to bring out the best in people? It’s not the norm in our field by a long shot. It calls for more variety and people assume that more variety will bring instability and chaos. I think that’s not true. There is more variability, but that should allow for genuine diversity and not some trumped up program that makes us “feel better.”

Desire.

Think about it. A workplace that is filled with people who can discuss and share their lives. I don’t think this should be a forced effort in the least. However, HR struggles with this too. I’m not sure why we all have relationships, friendships and interactions rather naturally as a social norm, but we don’t try to foster that in the workplace. I think that if we took the time to not just “talk” with people, but just treat them like the desirous, passionate humans they are, we’d enjoy each other so much more !!

I want to encourage you to take a “U2” approach to this. You have to know that I’m a fierce U2 fan and love all of their work. You could say that following them is one of my desires. One of their fab songs is “All I Want is You.” The song lists many things that someone wants, but the signer responds that all they want is that person. It really is a consuming approach to have the feeling that someone wants you that completely.

I know this is a big step. I also know that it works !! I try to take more and more of my time with my co-workers and find out what drives them. I may not share their same interests, but knowing what they are passionate about is fabulous. It allows me to have more of a connection with them as well as something to check in on when we see each other. It’s very enriching and it makes HR wonderful.

You see in the end – I hope our desire is people.

A Daily Mantra !!

This past week we celebrated a Team Member’s 30th anniversary !! This is a rarity in any organization these days. She truly is beloved. When we sent out the notice that we were going to recognize her, many people, including several Executives and Senior Leaders, cleared their schedules to make sure they were present.

Our recognition program is very personalized. We meet our Team Members during their shift and at their location. We finally learned that recognition needs to be focused on the employee and not the HR program or benevolence of the company !! This simple shift has made recognition meaningful for all involved.

What made this occasion so great was the impact that this Team Member has had. EVERY person who came to say congratulations had worked with her including the CEO and the President of the company !! She has literally touched the lives of an incredible number of people who passed her to take on loftier roles in the organization.

When everyone gathered, there were loads of hugs, laughs and stories shared. She had at least one story about everyone who came. Here’s mine . . .

She is truly unique and salty !! When I started in my role, my first interaction with her was because she had hung signs in the kitchen that said, “Make sure to put away your mother*$#*%ing glasses !!” She heard that HR wanted to talk to her and she was ready for me. I told her that I’d like to take the signs down, and asked her why she felt the need to say these things. She didn’t miss a beat. “Do you see all the glasses sitting around ??” There was never any ill will or intent in her approach.

No one has ever felt threatened or hurt by her coarse language. When I talked to her I got to know her better and she got to know me as well. I make sure to drop by and see her every once in awhile and she says, “Hey, Steve, I haven’t put up any f*#$ng signs lately.” And, we howl !! We’ve both learned from each other over the years.

The whole time we were recognizing Louise, it was very emotional. We shed tears, laughed until it hurt and reveled in the stories from her 30 years with us. It was fantastic !!

As we were wrapping up, the President of the company shared this . . . “Recently, I read that to have a full life people should laugh out loud, cry out loud and touch someone else’s life every day – and Louise that describes you perfectly !!” You can guess that tears flowed freely.

I think it’s something that all of us as humans can take on as our mantra. This isn’t just an “HR” thing. You see I believe that our workplaces are full of people like Louise. It’s just that so many people continue to think that HR’s focus is on the negative. I hate when I hear people trying to learn from HR horror stories because that’s when idiotic policies, procedures and programs come to life.

I could have jumped her when I saw her signs. I could have written up a tenured employee because she was using harsh language. I could have overreacted and jumped to conclusions, created a massive anti-cursing policy with 5 levels of progressive discipline. Or, I could talk to her and hear her side of things.

I’m so glad I took the last approach.

I made sure I was Louise’s last hug. It was warm, caring and I told her how much she meant to me and to the lives of so many. She pulled back and said, “Thank You. Now get out of here you . . . “

I Need a Hero !!

We drove to the theater with great anticipation hoping to get tickets in time for the 7:45pm showing of the brand new Captain America: The Winter Soldier. The great ticket seller at the box office confused us when he said, “7:45 ?? The next show is at 7:15pm.” We were early, but that meant we couldn’t get dinner before we went to see the show. We decided to stay and head in to the theater. The staff had us stand against the wall and form a line because the prior showing hadn’t ended. We were an hour early.

As we stood there, the line to get in grew . . . and grew . . . and grew. I didn’t remember a line forming before a movie like this since I saw the various Star Wars movies as a teenager. Everyone was patient, but you could feel the energy building and building as we got closer to the showtime. The line was opened, and my son and I walked in and got the perfect seats for us. The entire venue was filled in the next 10 minutes.

I didn’t know if others had a tradition like I do with my teenage son. You see, every superhero movie that comes out means that we will be there to watch it. I think we’ve made every Marvel, DC Comics, and smaller brand movies that have been released. It is a shared experience that I truly cherish !!

It was a great movie !! (You really should see it !!) I loved it because Captain America is “odd” compared to most superheroes and most people in general. You see, he’s completely selfless. He is 100% others focused. I love this attribute about him and want to encourage this in others as well.

By the incredible turnout at the movie, I can surmise that people find this attribute attractive as well. We don’t see it often enough. We live in a society, and work in companies, that are more self-focused than others-focused. It seemed that people are looking for a “hero” of some sort.

I’m not going to get into the definition of what a “hero” is because most heroes are active behind the scenes doing things that others never notice. You see, I believe you can be heroic by being there for others and meeting their needs. It doesn’t have to be something magnificent, but it does need to be something tangible.

So often in HR, and in articles about culture, we focus on making sure to identify the WIIFM (What’s In It for Me) factor. What if YOU were what’s in it for others? What if YOU chose to reach out and be there to meet the need of someone else in work, life or the community?

What would happen if YOU helped someone else AND expected nothing in return? I think the world would be an amazing place !! I know that it’s unlikely that many people will read this and try this, but I believe that the “Captain America” effect can happen in your life and in the lives of others.

So, this week shed your ego. Open your eyes and see who could use a hero. Then step up and act. You’ll be glad you did !!

Red Card. Green Card.

I am writing my weekly post a bit later because I’m fighting off a food coma !! A group of friends and I just went to Boi Na Braza – a Brazilian steakhouse. It was spectacular and way too much food, but loads of fun. Anytime you can mix friendship and food is great. More relationships are built and deepened when breaking bread is involved.

The system the restaurant uses is incredibly effective and very simple. The servers walk around with skewers of different types and cuts of meat. You can have as much, or as little, as you’d like. The staff never has to ask if you want to consider trying something new because they follow a simple two color card system.

Green means that you would like to see what’s being offered and red means that you want to take a break or stop for awhile to catch your breath (and make some more room.) Since I work in the restaurant business myself, I was fascinated that service was broken down to the flip of a card !!

I wondered what would happen if we could have this two-sided card at work? What if we could use this system in HR when we had to address behavior in the workplace? We could show the green side for all of the behaviors we liked, and quickly turn it over to red the moment a behavior came up we didn’t care for. Wouldn’t that be simple enough?

Unfortunately, I think we get stuck on the red card too much. We think that we can affect, change and control behavior through endless policies and procedures. We spend more time saying “No” than we do “Yes” in our jobs too. I think we get set on this pattern of practicing HR and think that by saying no first we are addressing the situation. However, we really aren’t being effective at all. We’re just avoiding taking the time to analyze, contemplate and come up with a resolution to the situations we face.

I’d love to see us use the green card more often in all that we do in HR. If we tried it, I think we’d develop a more consistently positive approach to what we do. I’m not talking about mindlessly agreeing with things as they come up. You can face situations, look them over and then move forward. It may mean stopping a practice or eliminating something that no longer has use. But, that can be positive as well.

You see, at the restaurant, you kept the green card up to see new things, try new flavors and have a broader experience. That kind of life and approach to HR is exciting and fulfilling !! So, which card are you going to turn over when you go to work this week ?? My green one is already turned up !!

HR is Wicked !!

Last week my wife and I took in a musical. We love to see shows every once in a while and this was one of the best ones we’ve ever seen !! We saw Wicked and were entranced by every single moment of the show.

The story is a much different tale of Elphaba the Wicked Witch and Glinda the Good Witch in the mythical land of Oz. After taking it all in and seeing something “familiar” brought to light in a different way, I noticed a troubling twist to the story. When Elphaba meets the Wizard of Oz, she is put into a position where she is the enemy, and therefore, “wicked” !! The Wizard even states that the people want someone bad so that he can look good. To that point Elphaba was just trying to fit in because her green skin made her completely different than all of the other characters.

I think Elphaba is a lot like HR in many organizations !! She wanted to care for all of the animals in the kingdom of Oz – the outliers of their society. She wanted to use her powers for good, but people didn’t understand what she did or why she wasn’t like everyone else. All in all, she wanted to be included, but others didn’t want to do that. In fact, they forced her to become wicked because they others could “deal with her.”

Unfortunately, HR acts in much the same way. In the end, we too, allow an organization to put us into a box which they’re comfortable with even though we are not. Why is that productive? How does that enable us to practice what we do well in the company? Why have we become a profession that tends to “accept” our fate?

I won’t tell you the end of the show (if you haven’t already seen it), but it’s really fantastic because Glinda and Elphaba sing about how each other have “changed each other for good.”

I think that we have this opportunity as well. In order for HR to “change for good” we have to be comfortable with who WE are and not how others define us. Also, we need to not allow folks to label us as “wicked” – other terms you may be familiar with is “the No People” “The Police” a “Necessary Evil” or the famous “Ssshh, it’s HR !!” Step in and show people that we are far from wicked. We don’t let other employees treat each other this way, and we shouldn’t let other departments treat us poorly either !!

The great thing about HR is that we DO look at things differently !! We bring the human factors of situations to life and make sure they aren’t overlooked. Don’t ever apologize for doing that – ever !!

Wicked has a great ending for all of the characters. The ones who are truly wicked get their due, and the ones who are truly good have the perfect fairy-tale ending. It’s time for HR to understand the good we offer, the good we are and the good in others. It’s not a make-believe situation. It’s WHO WE ARE !!

What’s Your Approach ??

At times Human Resources feels like it moves at an amazingly fast pace !! There may be some peaks and valleys, but each day is more likely a blur. I know many folks who have to double-check their Outlook calendars just to remind them what day it is.

With things moving so quickly all the time, there is the possibility that the field we should love becomes the job that is more drudgery than joy. If you don’t think this is true, go to an HR Conference and listen to the conversations in the crowds. Most of them are not positive and are laced with unending frustration.

There’s a way out of this constant drain of negativity. It does, however, take a huge intentional effort which many aren’t willing to do. It’s not “hard” but it is different from the norm.

It’s all about your approach . . .

Your approach to your life. Your approach to HR. Your approach towards your employees. And, your approach towards others around you.

Let me share an example that just happened. We are entering the SHRM Conference season. There are phenomenal regional and State events that you should check out and attend. I just attended and spoke at the 48th Annual Northern Ohio HR Conference (NOHRC) in Cleveland. It’s a great event full of great programs, business partners and, most importantly, HR pros.

Often when folks go to Conferences, they are much more focused and concerned with which sessions have Strategic Credit, where are the best seats, who should they go see and what is going to happen . . . every . . . single . . . minute. They willingly walk past every other attendee to get to their session without even greeting each other. The session is FAR MORE important than the other attendees.

Having experienced this more often than I like, I opened my session by asking all of the people who came to take 30 seconds and meet the people around them. The energy level in the room jumped !! People started smiling and they shook off the full day of sessions and activities. Their minds were clear, they were ready for something different and we launched.

I shared with everybody my observation that we struggle with HR because of how we approach it. Just like the conference setting, we are so much more concerned and focused on systems, policies and procedures than we are the people who work with us. People who come to work and want to do great work, be recognized for it by person-to-person feedback and also want to see their company succeed !!

The other example I shared at my session was that when I attend an HR conference, I spend my time almost primarily seeking out friends, meeting new people and getting connected to them. I also attend sessions, but usually to meet others. When people go to conferences with me they better get used to delays because I will get, and give, countless hugs, handshakes and hellos.

You see, PEOPLE are my approach !!

This isn’t an admonishment, it’s an opportunity. People make us who we are as a profession and it’s the most fulfilling approach I know. So, this week, drop one system. Ignore one policy. Skip one procedure.

But . . . approach EVERY person with a new view !! I guarantee you’ll love it !!

Image courtesy of Dragyn Studios