‘Change’ Articles at Everyday People, Page 4

Be the Change !!

SHRM17 just wrapped up this week in the midst of tropical storm Cindy knocking on the door as everyone finished the conference and headed home. Ironically, the energy that emanated from the event was almost as moving as the storm !! The vibe this year was positive, collaborative and you could feel a sense of togetherness throughout the entire week.

I had a lofty goal to meet every attendee, and I fell a bit short. It wasn’t for a lack of effort though. I was astonished how many people I observed that continued to move from session to session without meeting a single person. Please note that I don’t think people had to meet me, but I did hope that they’d connect with someone !!

I noticed this continued “eyes forward” approach while people were waiting to hear me present. As I saw this, I asked the AV folks to turn up my mic, and I implored the people who were kind enough to choose my session to look up from their phones and meet the people around them. The energy jumped through the roof, and I actually heard from someone later who said, “I appreciated the reminder to meet others because I was caught up in the stuff at work, and lost sight of others sitting right next to me. I liked meeting everyone.”

I may sound like a broken record, but, taking a page from Patrick Lencioni, I will keep reminding people of what seems simple – because people aren’t doing it. I find it so hard to grasp that HR pros almost refuse to meet their peers. They seem so set on getting to a class or training session to wait to see the person at the front of the room speak. I hope that those speakers rock and that you learn from each of them. But, what if the person sitting next to you was facing the same issues and challenges you were, and all you had to do was say, “Hi, my name’s ________. And you are?”

I closed my session this year with my most favorite quote from history. Ghandi said, “Be the change you want to see in the world.” I don’t mean to overstate, or simplify this, but I truly want to see HR become a global community that is connected though people – on purpose !! I know that if this happens, then the desire for us to look at our field, and the people in it, positively won’t be some aspiration, it will be a fact.

I loved meeting the new folks that I did during SHRM17. The ranged from a room full of students and young professionals on Sunday, to HR folks who were from Cincinnati (where I’m from) whom I hadn’t met in the past, to people from Guam, Australia, Canada, India and Brazil. Each one of these HR pros is now a connection and I hope we stay connected for years to come !! In fact, I wish I had more time reconnecting with some of my friends who I get to see more regularly, but our paths didn’t cross as often as I’d hoped.

I ask those who attended SHRM17 to not let the energy and vibe of such a massive event slip by as we all return to our regular roles and duties. You experienced a shift and not it is up to YOU to be the change in your world. I plan to keep the movement going, and hope you join in !!

Get Tagged !!

Do you remember playing Tag when you were a kid? I think every child since the dawn of time has played Tag at least one time. To refresh you’re memory – there’s a person who’s “it” and they run around trying to tag others and transfer being “it” to someone else. Usually, there are tons of screams, giggles and taunts as people run around to avoid being tagged. It’s a great game where people typically quit only after becoming exhausted from running around.

This past week, I took a short vacation to Washington, D.C. with my wife. We really enjoyed seeing the sites from Arlington National Cemetery, to several monuments, the sobering United States Holocaust Memorial Museum, George Washington’s homestead Mount Vernon and a walking tour through Old Town Alexandria, Virginia. It’s amazing that we can walk about freely in our nation’s capitol and take in all of this history. We were surrounded by literally thousands of people that seemed to move like waves from attraction to attraction.

As I continued to read plaque after plaque about people who impacted our nation and world, I was struck by something. When they were tagged, they were okay with being “it.” They stepped into the situations before them and acted. It didn’t mean they were perfect in character or background by any means. They had faults because they were humans just like us. But . . . they acted.

As I look around at people today, I hope they are willing to be tagged. In the childhood game, the goal is to avoid the tagger at all costs because you don’t want to be “it.” This is also somewhat prevalent in our society. We’re very concerned about what affects us personally, but we don’t step up to act. I think we feel that if we act that it will infringe upon our personal time to such an extent that we’re stymied against moving at all. We also fall into the trap that we’ll be required to do something we’re not capable of doing. Our minds make us think that we’re not able to do well in what we’re pursuing, so we stay put.

I want to challenge everyone to understand that action is not some monumental task. It’s just the willingness to break out of inertia when needed. As HR pros, I want to encourage you to be a person who’s willing to be tagged. We can step up and get involved in areas both inside and outside our company. I fiercely believe that HR pros who are others focused are people who will be successful in ways they’ve never expected.

We can’t continue to sit idly by. I’m not going to presume where you can plug in, but I know that it’s needed. You see, if we don’t act then we can’t affect the outcome of situations. Something that could be worked out and have a positive result may not because it made us uncomfortable to be “it.” I don’t know about you, but I can’t let that be the case.

I am not under some misconception that some day people will be walking around reading some plaque about my actions. However, reading what others were willing to do rekindled the fire in me to continue to be tagged. And, since I’m “it”, I’m looking to tag others. Be watching. You may soon hear – “Tag, you’re it !!”

Image Courtesy of Brainless Tales

So That . . .

The workplace is an interesting ecosystem. Not one of them is the same. However, I feel that workplaces fall into one of two categories. They are either vibrant and evolving, or they are a stagnate quagmire. Which one do you think happens the most? This isn’t an “it depends” answer. We are surrounded by bogs that keep people stuck in doing things over and over and over and over and . . . you get the point.

How does this happen? Well, unfortunately HR is a significant contributor to the muck and mire of the workplace. I know that I’ve been this person in the past. I also am sure their are peers of mine who revel in the practice of penning incredibly layered policies and procedures with the hope of control. Let me explain two things – “control” in the workplace is an illusion. You can’t dictate behavior and action by words on a page. Secondly, we live in a day and age where 140 characters can literally change the global landscape. However, HR still lives as if we’re monks in an ancient medieval candle lit monastery using ink dipped quills to etch policies into parchment that will last for eternity.

We need to not only quit practicing in the past, we need to lead into the future. To do that, let me suggest using the “so that” approach. Too often we create and implement policies and procedures as a hasty reaction to some fringe situation that could have been addressed directly. We then end up with systems that we can’t/won’t enforce, and nothing changes.

“So that” gives context to what you do and/or write. If you can’t give context as to why you’re doing something, then DON’T DO IT !! If you use “so that” in your approach, you’ll see that you can reframe how you practice HR and move your workplace forward so that you no longer remain stagnate. This means being intentional in your actions, but it is what your organization is yearning for !!

Let me give you the “so that’s” that I use and see which ones you can take and implement yourself.

Expect the best in others and tell them that they rock SO THAT they know they have the ability to add value in all they do.
Pay attention to the majority of your employees who do their job well SO THAT you stop creating policies that focus on the few.
Spend time with employees from all levels of the organization SO THAT people know that HR is available to everyone from the C-Suite to the front line.
Go to HR conferences and events for professional development SO THAT you stop going just to get recertification credit hours !!
Network and connect with other HR professionals in person and on social media SO THAT you don’t have to keep trying to do everything on your own.

I have many more that I could list. The key to making this approach is to understand that making what we do a positive contribution is essential. Take heart knowing that HR can, and should, move the organization SO THAT all that we do has value !!

The First Cut !!

One of the great things about living in the Midwest is that you experience four distinct seasons. Spring “officially” began March 21st with the vernal equinox, but Spring doesn’t really start until you get to work out in the yard. I truly enjoy working out in my yard. It’s a chance to listen to music with my ever present iPod (old school), clear my head with any of life’s pressures, and get my hands dirty working in the beds.

So, this weekend Spring officially began at my house. There was a forecast for warmer weather without rain for a few hours. I put on some clothes that I knew would get dirty, slapped in my earbuds and hit “play”. As Your Gold Teeth by Steely Dan started playing, I jumped into action. It was fantastic !! I moved from the front beds, to the side beds to the beds that serve as a perimeter to our back porch. There was a mixture of tasks ranging from picking up dead leaves, destroying weeds and removing the dead growth from plants just starting to turn green and reemerge.

Then, the lawn. I’m kind of old school on some things including walking behind my mower to cut the 1/2 acre lot I live on. As I get older, the yard seems to get a bit larger and a little more challenging to complete. However, it’s normally the best 1 1/2 to 2 hours I have every week. Exercise mixed with some sweat and tunes. Almost perfection.

There’s one thing to note that happens after the first cut of the season. The grass now has the okay to grow once again. A bit of trimming stimulates the innate nature of the lawn and growth is rekindled. I don’t know the science behind this, but the action which you’d think would be detrimental to a living organism, is exactly the opposite. It’s the stimulus it needs in order to fulfill its purpose !!

Have you looked around the “lawn” at your workplace lately? How does it appear? Is it dormant or eager to grow? Is your focus on the entire environment where you work?

Too often HR is stuck in the weeds – literally. We spend so much of our time on the exceptions of the people we have the privilege to coexist with that we never feel we even have time to tend to anything else. This is a mistake and we need to change our focus. We have the chance to put on our work clothes and interact with every department just like my lawn and flower beds. We can remove the clutter and unnecessary items that keep people from performing. We can make sure that everything has room to blossom and spread out. And finally, we can “cut the grass” and stimulate employees to no longer remain dormant and stuck in their ways.

The question is, where do you spend your time now? I choose to be the HR person who works the land and encourages it to flourish !! At the end of this weekend’s yard session, I was spent. In fact, I came inside and washed up before collapsing into a deep nap on the sofa. That same sense of giving all I have to make employees and the workplace thrive is something that I strive to do on a regular basis.

How about you? Ready to make the first cut of the year? Put in your earbuds, hit play and let’s go !!

Grow or Control ??

Coffee shops are inspirational. You knew that didn’t you? They really are and have to be. Most are full of people who are on laptops or tablets as well as groups of folks having great conversations. My fave coffee haunt, Cavu Coffee, is one of these inspirational locations !!

Recently, I was in the midst of a great conversation at Cavu with a friend and we talking about leadership. In the midst of a sip of some hot coffee, she laid this out for me – “You know Steve, there are two types of leaders. Those that help people grow and those who want control.”

I stopped sipping my coffee. I was struck by how accurate that was. When I think of the workplace, I definitely see this dichotomy at play. The tendency, however, is not usually focused on growth. I don’t mean to be negative, just realistic. Managers and supervisors live in a constant state of frustration because people just won’t do what they ~~demand~~, I mean, ask.

We aren’t clean in this area either HR. The majority of our efforts in HR are to constrain and control. This is true from policies to performance “management” systems. I know many of my peers who are handcuffed by spending the majority of their time and contributions towards keeping employees in line.

How does this help people excel? How does this help companies thrive and perform? Why is the standard of how we allow managers and supervisors behave so low? The questions could go on and on . . .

We need to be a profession focused on growth – both personally and throughout our organizations. Trust me, this is healthier than what is being done currently. We all have to come to terms that “control” is a myth. It always has been.

Don’t believe me? Do you have kids, know kids or were a kid yourself? (I want to make sure to cover everyone). Parents miss so much of the phenomenal side of their children because they want their kids to behave, listen and stay within very tight boundaries. I believe in structure, and I was one of those parents who was more strict than I probably should have been. When I allowed my kids to just be themselves, they flourished !! Their creativity and imagination jumped out of them. There was little they wouldn’t explore or try. They were limitless.

The more I tried to keep them in line, the more I saw the edges get chipped off and they moved more and more to the “norms” that everyone expected of them. Why does this matter? You know what happens when kids grow up? They become our employees.

So, why wouldn’t you want employees who saw their work as having no limits? What if HR was less about “crossing the line” and more about boundaries and parameters that allowed people to perform? We need to step in and change the landscape of the workplace. It just has to happen.

People want to grow. They want to do this within their role and the organization. This doesn’t mean that everyone desires promotions and the out-of-date career ladder. They want to grow in how they do work. They want to grow in their responsibilities. They want to grow in how they move the company forward.

They want to grow . . . and so do you !!

I encourage you to eliminate the illusion of control and build an environment of growth. Go to a coffee shop and see how your inspiration blossoms !!

The Next Generation !!

I’m a nerd and always have been. I’m very cool with who I am. I’m a big fan of all things science fiction and fantasy. One of my faves is Star Trek. It’s quite amazing to think that a campy TV series that lasted only 3 seasons has become part of our culture for over 50 years now. The original series has evolved to an animated series, three successful spin-off series and multiple movies. They all paint an adventurous, balanced, humorous and diverse universe that coexists in the future.

Now for the present day . . .

This past week I was fortunate to speak at the Northern Ohio HR Conference in Cleveland, Ohio. I always enjoy the opportunity to present to my fellow HR peers. This conference (which is one of my faves) was even more meaningful because I was able to take my son with me. As I mentioned last week, he’s home on spring break from Ohio University. And, nothing screams spring break fun more than attending an HR conference !! He had never seen me give a presentation before and I was geeked to have him there. I also wanted him to see other HR pros and get a feel of how to interact and network with others.

While I was presenting, I made the statement that I hate that HR continues to separate the next generation by name. The whole “millenial movement” is not good. When did it ever make sense for our profession to segment and isolate a group of people because of their age? There are many who are trying to make a living by separating us, and there’s no room for it.

Ironically, on the drive up to the conference, Josh and I talked about how he disliked being labeled, generalized and isolated as a millenial. He said, “People know nothing about me and yet I’m put in a category. Also Dad, if we’re so bad as a generation isn’t that on you as our parents?” I could have stopped the car and hugged him. He gets it and I dig that about him.

At the conference, I conducted a 1/2 day workshop and spoke at a concurrent session. It was enthralling and exhausting to teach for five hours. After both sessions, I had younger people (you know THOSE M’s) who came up to me to thank me for dismantling this separation of an entire generation. To a person they told me how disappointing and challenging it is when they see countless blogs, books and workshops that are meant for others to learn and understand how to “deal with” and work with them as individuals and as a whole.

Back to Josh (and the folks from other generations) . . .

The folks at the conference ate him up and made him feel welcomed. They connected with him and he was able to meet other young professionals who were excited to meet another person considering HR.

And jump forward to the future . . .

Star Trek got it right. Every new edition of the franchise builds on the one before it and they honor and respect those that laid the ground work. There is never one iteration that states that the “new” version needs separate attention because those that went before just didn’t get them. Actually, there are several references to original characters and how people learned from their strengths, struggles and leadership.

We need to be more like Star Trek in how we look at the next generation that is going to rule, lead and transform our workplace. I’m geeked about who they are, what they believe and feel that they will be more successful than we’ve ever been.

In order to do that, I want to be like the original Star Trek cast who laid the foundation of inclusion, curiosity and the yearn to see what’s next. I want all of those who follow me in the workforce to bring others along and lift them up. The future’s bright because of these new folks. Let’s let them shine !!

Get in Shape !!

A New Year is upon us and everyone is supposed to be making resolutions. They’re evidently our feeble attempt to alter something that we want to see improve in our life. It’s odd that we wait until the 1st of January every year to get the urge and drive to change because the efforts that are taken to make resolutions are too often futile. We give up when the first chance comes to no longer eat well, read more, go to a gym etc.

Why is that? What is this cycle where people want to change (sort of) and then they don’t (reality)? Do we want to move in a new direction? I think we do. We need to remember that change happens around us all the time whether we want it to or not. It’s rare that change is done in massive shifts. Change occurs every day because our circumstances move and shift more than we care to recognize.

I think the question is more around the idea of “ownership” than it is change. We can either be a victim of the changes that occur around as or as they pass us by, or we can do our best to own our situations. I don’t mean to sound presumptuous or overly self-confident, but I feel that going in to a New Year you can move ahead of the changes you see and feel versus being trampled by them.

I recently received a cool gift that immediately went up in my office. It’s a quote that I can absolutely identify with. Here’s a pic of the quote along with another cool gift from a friend that captures who I am. Now, hang with me because this isn’t a post saying that you should like tie-dye, art and peace signs. I am sure that you have all kinds of characteristics and interests that define who you are. They don’t have to mirror someone else’s interests, and I’ll bet they won’t because you are unique.

The difference in “owning” who you are is captured in the quote. Shape your circumstances around you. This is true both personally and professionally. We all face things that some may deal with easily while others will struggle. One step in moving forward is to move. Sitting back, making some hollow resolution and then waiting for it to fail is being stagnate. That shouldn’t be an option for any of us.

I hope that you take on this encouraging position as you look at who you are and what you do in HR. I think it’s great that we serve others in our work. This doesn’t mean that we can’t own what we do or shape our world. HR that comes from a position of leadership is much more effective than sitting back and waiting for others to decide how we should practice HR.

This January do something more than make a resolution. Make the decision that you want to shape your world. Be persistent and persevere. When the bumps come, work through them because it’s part of the shaping and molding process. See what happens as you move naturally with the change that is sure to come. I’m sure it will be fantastic !!

Be Unlikely !!

When I was young, I remember watching Christmas specials on TV with my family. As a point of reference, this was long before cable TV and 1,000’s of channels. There were four networks to choose from – ABC, NBC, CBS and PBS. We didn’t think we were being slighted by having so few choices. It was our reality and we accepted it.

The most memorable instance I can recall happened during a Bing Crosby special. My Mom and Dad were huge Bing Crosby fans, and my brother and I didn’t get much of a say on what we watched. As we huddled together to watch the show, the most unlikely thing happened. Bing was in a set depicting a large, warm house and a neighbor came to the door. The neighbor was . . . David Bowie !!!

My Dad looked at my brother and I and asked who this British person was and if we knew him. I jumped at the chance to say how fantastic Bowie was, and I now had immense interest in this show. They did some forced dialogue and then sang a duet to The Little Drummer Boy. My Dad hated it, but I thought it was beautiful – and still do.

I’m sure the network execs wanted to bring someone young on their Christmas special to hopefully connect with young viewers. I don’t know if it worked, but it was great to see something so unexpected happen. Seeing something that is unlikely grabs your attention and leaves an imprint.

As we wrap up another year, it’s time for us to sit back a bit and reflect where we are personally and professionally. I know that you will have the chance to step out next year at least once into an area that won’t seem to fit. You’ll be the unexpected neighbor who shows up. You’ll have a choice to either see how to make this odd pairing work, or you can walk away.

I think it’s time for HR to willing be the unlikely person to show up. This needs to occur at the executive level of your organization as well as every department. We can no longer be the department that people “go to.” We need to be the people who make things happen for others. It’s the natural evolution of our profession, and we need to be intentional in seeing this through.

Don’t settle in being a part of the scenery and background of your company. That’s where we’ve been for far too long and people have come to expect that this is the norm. I think that this leads to many folks in HR becoming frustrated and tired. You have the opportunity to turn this norm around and set a new one.

The time is overdue to make this shift. You have to know that you might be the missing piece to an incredible duet that is just waiting to be sung. This next year . . . be unlikely.

NOTE: I’m going to take the remainder of the year to be with family and friends. I appreciate you for reading my blog and hope it is a regular dose of encouragement for you in what we all do in HR. I also hope that you have a phenomenal Christmas, New Year’s and overall Holiday Season !!

. . . And I Feel Fine

When you head into work this week, I’m sure you have a million things on your mind. Everyone does. The majority of these items which fight for our attention all want to have top billing. Even the smallest of thoughts can become all consuming.

The question is, how do you parse through all of these things effectively? There is a sinking feeling that every, single item deserves our full attention and that is nearly impossible to do. You may have great intentions, but more often than not, you get stuck attending to just a few things and the emotions that keep building up have nowhere to go.

The ironic fact in this description is that you are not the only person who feels this build up. It’s every employee who walks into work each and every day. Having all of those emotions swirl around with no outlet isn’t healthy.

As HR professionals, we need to be that release valve. I know this may sound daunting, but it’s an opportunity to be an incredible asset to others and to your company as a whole. I was chatting with my dear friend Victorio Milian recently, and our conversation kept circling back to this reality. The challenges with providing this outlet for employees are two fold – (1) We wait too long to provide this for people in most cases and (2) Who’s going to be our outlet?

We need to come to terms that our “reason for existence” is people. I know that it’s a point that I keep harping on, but it needs to keep coming up until the needle genuinely moves and workplaces embody this. In order to take steps in this direction, you need to be unflappable. It’s hard to do, but here’s an alternative way to get you started.

In the 1980’s, I became obsessed with a band that got it’s start on college radio, R.E.M. I have almost every album they’ve ever released. One of their best songs is entitled – It’s The End Of The World As We Know It (And I Feel Fine). I love this because even though the lyrics list all of the forces that are playing on the singer, he says that he’s fine. I know it may be a bit tongue in cheek, but it’s a great perspective to hold from our end.

By being the outlet for employees, we can help them work through their “stuff” and get back to a point where they feel less anxious, stressed or frustrated. I know there may be greater situations that would call for outside expertise, but you can’t even get to those recommendations without being an outlet yourself to start. Being unflappable means that no matter how incredible the situation is that your employees are facing, you stay “fine.” They think that their world is ending so they don’t need you to get caught up in their emotions. They’re looking for stability.

This investment of your time and focus is imperative. It will make HR more fulfilling than it is right now. Pouring into the lives of others and relieving their concerns doesn’t have to be overwhelming. We assume we’re going to hear some horrific ordeal, when someone may just need some attention. Walk into these encounters without any preconceived notions. Just stay and genuinely listen to what they’re facing and go from what you hear.

So, who is our outlet? You may be fortunate enough to have someone at work you can confide in as a release, but that’s rare. We deal with too many human issues that honestly can’t be shared with others at work regardless of their position. You may have a release at home, but they be difficult to do as well. Your family may look to you as their outlet just as much as the employees do as work.

My recommendation is that you find peers that understand and experience HR just like you. Having a strong network of friends that can empathize and listen is priceless. I have worked on building and maintaining this for years. I’m fortunate enough to be able to pick up the phone and call just to chat with HR folks around the globe. Being able to share stories, seek perspective and reciprocate and be an outlet for them keeps me balanced.

This week take a breath and understand that you get a chance to be there for others. When you do this you’ll see that we’re all fine !!

Leaves.

I love Fall. I mean it. It is my favorite time of year by far. The mixture of cooler temperatures, apple cider, bonfires and the colorful trees make the season perfect. Add to that enjoyment is the fact that I’m a “yard guy.” I get incredible satisfaction from working with my hands doing yard work. From the first time of cutting the grass in the spring until the last piece of trimming after the first frost, I’m geeked. Genuinely, thoroughly geeked !!

I’m in the yard a ton right now because our house has several mature trees. For about a month straight it literally rains leaves all around my house. The grass becomes a vibrant blanket of color. It’s really hard to remove them, but that’s part of the gig. They need to be either raked up or mulched to clear things in anticipation of Spring.

As I was mowing this year’s “crop,” something came to mind. Leaves are a lot like our employees. You see, the workplace is changing right before our eyes. Employees change roles more often than they did in the past. This may happen internally, but usually people move on to opportunities with another company. I’ve heard people say that employees aren’t loyal any more. I don’t think that’s the case at all. Just like leaves, people now work for us for a season. That season may be several years long, or it may be for a short period.

This presents a challenge for HR and traditional company cultures. We tend to settle in and think employees will stay with us forever. We are shocked when someone announces they have a new job. We should have a long-term focus for our employees, but we should balance that with the reality that they may leave. Today’s workforce is fluid and we need to be more agile and adept. This shouldn’t be seen as something that’s frustrating. It gives us a chance to evaluate and bring in great talent on an on-going basis.

On other aspect that leaves have in common with employees, is that we pile on when they change jobs. It is unfortunate that when people leave a company, everyone talks poorly about them. It’s like raking a big pile of leaves and then running to jump into it. What is the purpose of tearing someone down after they leave? Do we only have negative memories of what they did or how they performed?

We need to change this because I contend that if we can only cite negative memories of employees once they leave, then we’re thinking of them negatively now. HR should step in and not allow this negative approach to be pervasive. Here’s a new approach . . .

Get employees fully connected, engaged and contributing every day. Let them bring their best in all they do. Expect it from them and don’t shy away from this. Like leaves, every employee can appear green and the same to us when they really are colorful, creative and waiting to shed what’s common about them and show who they really are. If you do this with your people, you’ll celebrate and congratulate them when they move to their next opportunity.

Their past will get raked up or mulched to show they what they did built the value of the company while they were there. You have a chance this Fall to change your perspective about your people. Take a breath of the cool air and celebrate the leaves all around you !!