Everyday People, Page 39

Give It Up !!

As you head into work this week, how does your plate look? I’m sure it’s full. I’d be surprised if it’s not. Knowing that’s the case, how are you going to start the day? Are you going to pull your big boy/big girl boots on and jump into the fray? You probably will and it will have limited success. It will probably lead to frustration and a feeling that you’re never getting ahead.

I’m not being critical because you may have things all together. I’m not one of those folks. I get distracted often. The distractions are a mix of what is natural in HR by being pulled in several directions at the same time, and the reality is that I can follow a shiny object if it gets into my field of vision. I think it’s important to be reflective and honest about how you’re wired. However, I don’t think it should be an excuse for being effective in your role.

I recently attended a great training class at work on Planning. The reason that it rocked was that it wasn’t about “method,” it was about components. I have struggled with the idea of planning my entire career because it has always been presented to me as a series of must do steps and endless to do lists. This training broke things down into components that emphasized focusing on the “big rocks” in front of you and work from there.

Interestingly enough, one of the tools that helped you keep your eyes on the big rocks was delegation.

Ah . . . the D word !! We espouse that it’s necessary, but we struggle to do it with any sort of consistency. There are many reasons for this that are myths, and it’s time we faced why we choose not to delegate.

Loss of Control – We’re control freaks, especially if you work in HR. We are so protective of what we do. Some of that “close to the vest” approach is needed, but we are way too overprotective. We make the assumption that others can’t handle certain aspects of HR because of confidentiality. The problem is that even though that may be the case on some issues, our profession is so broad that there is a ton that we can give to others. We need to quit thinking that HR is a cloak and dagger job.

They won’t do it “right” – Yikes !! This is said many times a day in the workplace. We state we won’t delegate because we know others won’t do it the way we do. There are so many things wrong with this outlook. First of all, you are assuming that others will underperform because we do it so well. Who gets to judge that? Secondly, we assume that when people do things differently than we do, then it’s wrong. If you take away anything from this post, please remember this HR !!

Different isn’t wrong – it’s just different.

How can we claim to value diversity in our organizations if we think that doing things in alternative ways is wrong? Seriously. Examine this because if you allow this thought and behavior, you can guarantee that you aren’t genuinely diverse. Diversity is a strength and delegation would show you that it is.

We’re afraid – Whenever you give something up, there is a feeling of uncertainty. You can’t shake this. It will happen every time you delegate. However, you can reduce this anxiety if you give expectations and clarity to others when you delegate. That doesn’t mean that you do 90% of the work and then “allow” someone to finish the last 10%. Practice makes perfect with delegation. Keep doing it regularly and you’ll be more comfortable with it over time.

It was great to learn the power of delegation and how it relates to planning. I wanted to add one more perspective to this. Delegation is a powerful way to develop your staff. Giving them projects and tasks allows them to stretch, grow and perform.

So, this week change your view and start emptying your plate. Take a breath, calm your nerves and take a step to give it up !!

It’s Not What We Do . . .

Last week I attended the Ohio SHRM State Conference which has been a staple of my professional development for several years. I enjoy it because I get to hang out with some of the most engaged HR professionals that I know from all over the State. I’ve seen some friends who come year after year, but I also was able to meet a ton of new HR pros which were attending the conference for the first time.

The location of the event always lends to the feel of the Conference and Kalahari Resorts located in the rural outskirts of Sandusky, Ohio is just perfect !! The African motif, the spacious halls, the INCREDIBLE staff and the subtle touches of art, décor and music keep the theme together. You completely forget your office and melt into the resort. It clears your head and allows you to take in the sessions, the vendor hall and the chances to network.

I learned something new, or received a fresh reminder, from every session !! The programming was spectacular from the opening session to the early birds to the closing keynote. I noticed something that occurred throughout the entire conference, and especially after sessions. I listened to attendees and the question that was asked almost instantly was whether they “liked” the speaker or not. It was true for every speaker.

I understand this question because I’ve asked it myself often. What doesn’t make sense to me though is that we rely more on judgment and opinion instead of content. If a speaker is liked, then he or she smart and had something to offer. If a speaker isn’t liked, then whatever they shared wasn’t good. The more I look at it, we could miss many resources just because of delivery.

What if we tried to look at things from a different filter? Instead of asking whether we like or dislike a presentation, we ask – what did you notice?

I’ve been trying to do this over the past few years and I’ve come up with something I’ve noticed as a professional in HR.

We’re more focused on what we do . . . . and not enough on who we are !!

This feeling was confirmed when I heard this theme showing up over and over throughout this year’s Ohio SHRM Conference. It’s time for HR to come to terms with “who we are” because it affects “what we do” and not the other way around. I was geeked to hear so many speakers talk about the positive impact of HR in organizations, in individual roles and especially in the lives and performance of employees. There was VERY little talk that tore down HR, and this was honestly refreshing. It seems the tide is turning, and the next step is coming to terms with our identity.

The shift in focus that you can use in looking at conference presentations needs to occur in your role and throughout your company. Whether we are liked or disliked isn’t important. I know that it matters personally because no one wants to be disliked. However, we need to get people to notice who we are first. This can happen only one way. We need to be authentic and genuine. I can’t define how that looks for you, but I know that’s what people seek.

Too often we see people who put up a façade in order to be liked. It’s not what’s needed. The mold has to be broken and it’s personally up to you to make that happen. You can’t preach it to others and not model it yourself.

This week strip away the function of what you do and start being who you are first and foremost. It would really make a difference to everyone !! Try it and see !!

Listen. Respond. Repeat.

How many people do you encounter in a regular day? Do you meet the same people every day, or does it vary greatly?

I know that I have hundreds of interactions every day and they are rarely the same even it is with some of the same small group of people. I understand people’s desire for these conversations and situations to have some commonality, but they rarely do. The differences may be significant or they be just a slight nuance that adds something new to the mix.

This constant variety is often a challenge and source of frustration for HR pros. We want to take some time to breathe or synthesize one interaction when another one happens on top of what we were just responding to. Since this is the reality of human resources and not the exception, we need to have a method that better prepares us to work through situations instead of facing a constant start/stop pace every day.

I have found that the longer I practice HR that deconstructing works for me far more often than creating something bright, shiny and new. So, I’d like to introduce how I handle the beautiful myriad of interactions I encounter. This is what I do . . .

Listen. Respond. Repeat.

They are three simple words, but in order for you to be consistent in taking this approach, you need to address some things that are in our way. I was talking with a great friend this week and he was sharing the challenge of the perceived motivations we think people have. We do our best to guess what will drive and engage people and this lends us to making assumptions about them without talking to them. Having this approach leads to more misses than hits. It’s true that you can “know” your people, but the circumstances of life are constantly moving. Therefore, people exist on a continuum and not in set places.

If you use listen, respond, repeat as your approach going in to interactions, you will eliminate those assumptions you may have because other’s are sharing first. Please note that this suggestion isn’t listen (sort of) and then come up with a solution while people are still talking !! I say this because we are so consumed with getting things done and moving on that we see our time as being wasted by the interactions we have.

If you think interacting with people is a waste of your time, then you may want to get another career.

Trust me. If you follow this approach, your employees won’t know how to react initially because it’s not what they’re used to from anybody. Most managers and supervisors also have perceptions that try to keep their employees in boxes versus taking the time to get to know them. Wouldn’t it be refreshing to see your employees surprised by you? It is very cool to see how they respond.

This coming week I hope you try this simplified way of practicing HR. Remember the first two steps work when you use the third. Take the time for your people and repeat it over and over. You’ll soon see that you take each encounter with people as something you’ll enjoy !!

Get Rid of Doubt !!

Another great week happened when I was talking with another one of my peers who was facing a tough challenge at work. She is in a senior HR role and was asked to talk to other senior managers about how roles are defined. She and I chatted and she had a solid plan and approach to have this tough conversation. It was balanced, professional and didn’t seem presumptuous which was a concern because she wanted to do well in working with this team.

As we were wrapping things up she said a telltale attribute that haunts HR pros – “I wish I didn’t doubt myself and felt more confident about this.”

Please understand that she is an incredible HR pro – one of the best I know. She wouldn’t be in her current role if that wasn’t the case. The difficultly is that HR people, in general, lack “organizational confidence.” We’ve been taught to be the caretaker who is behind the scenes. The person who makes sure that peace and stability are the norm.

There’s nothing wrong with those attributes. However, they can’t be what you lead with. Being confident in what you do is essential and is needed if you wish to have credibility with Senior Management, your department and with employees. If doubt is your lead in how you approach HR, then you won’t be seen as a resource worth engaging. In fact, people may avoid you, and HR in general, because they think you’ll be unsure of yourself.

You have to note that being confident doesn’t mean being arrogant. You can practice confidence with humility. The key is not only to be confident in who you are and what you do, but also to remove doubt. Doubt occurs most when you feel you are on your own. A real challenge in HR is that so many people are isolated as “departments of one” or they are not connected throughout their organization. Some of this is based on how HR is designed within a company, but some of it is by choice.

I’ve never come across another profession who feels that can’t be connected. What’s keeping you from doing this? There are a myriad of ways to be connected to each other, and it’s worth the time you invest in making this happen. I think one of the main reason’s we don’t connect is that we’re waiting for someone to make that first step and reach out. This is an obstacle that doesn’t make sense to me. In a field where we are meant to be WITH people, what would keep us from being with each other?

I have worked for years to build a network of people who are friends first, but they started out as resources. I had doubts in what I wanted to try in HR and I had to bounce my ideas off someone. Now, I have a true web of people around the globe that I can reach out to – and I make sure to do that often. I still face doubts, but have replaced it with confidence because I know that the friends I have in HR will be there to lift me up, lend an ear and are willing to question and/or disagree with me.

It’s time for you to get rid of the doubt you face as an HR professional. Reach out and connect to others. Don’t wait and keep trying to do things on your own. Don’t let doubt ever creep in again. Make connections that matter and build the confidence that others have in you !!

Just a few degrees !!

This past week I had lunch with one of my HR peers. I always enjoy spending time with other folks who practice HR because we normally don’t have people that we can talk to within our own organizations. It doesn’t mean we’re isolated, but it’s hard to talk “shop” with others who don’t do what you do.

One of our “rules” when we have lunch is to share what’s going on candidly and then talk about solutions (if you can reach them.) She was telling me about her challenges in moving the company she works for in a different direction. I admire what she’s doing even though she has expressed that she feels like she’s hitting walls.

As we were sharing, she said something that was a true point of clarity for me. She stated, “I feel like I’m on a giant ship and if I could turn it just a few degrees, I think I’d see amazing things happen.”

Stunning. Really, it is. She captured what most of us in HR struggle with when we look at how to have change occur that is meaningful and sustainable. Too often we design and launch massive programs and initiatives which cannot last. The energy and effort that is needed to keep those types of efforts going fades quickly because people either can’t make the time to do what is implemented, or they just drag their feet some to wait for it to slip away quietly.

What could you accomplish if you implemented change in small doses? I know that much has been written about company culture and there are camps that say it exists and those who only think it’s a catch phrase for HR. I’m one who is a proponent of cultures and I love to see change be directed because change will occur whether you want it to or not.

You see, small change can yield big results !! The difference in this approach is that you have to break it down to individuals instead of trying to canvas an entire organization. I have a belief that HR should be practiced in pieces that will build to a whole. This runs contrary to most people I know in the field because it’s not how we learned HR.

The truth about breaking HR down reflects what my friend shared. Changing things by a few degrees is attainable. It also gives you the ability to see cultures shift ever so slightly and stick. Over time HR and the company can be headed on a new course and they will subtly break out of the patterns that often hold us in a stagnate pattern.

So, this week, clear off your desk and scrap those monstrous themed initiatives. Break down the components of what you want to do and pick one. Introduce it. Nurture it and let it grow. As it sticks, start with the next one and continue. Remember, you can change a ship by just a few degrees !!

Ch-ch-ch-ch-Changes !!

This past week the Browne household went through a massive change !! We dropped our son, and second child, off at college. He is now blazing his own path at my alma mater Ohio University. I am geeked that he’s a Bobcat now. In fact, he even chose to live in my old dorm and dorm room !! (Note: He did this all on his own without suggestions from his Dad who bleeds green and white.)

The move went very smoothly and was pretty emotionless . . .

When it was time to go, I thought he’d say Goodbye in his room and move on. He wanted to walk my wife and I out to the car, and then it hit. My 6’3″ gentle giant hugged my wife first and the tears started flowing. He then turned to me, and we hugged so hard I thought I’d burst. As we were both crying, I told him that I loved him. Our embrace ended and he headed towards James Hall and we started on our way back home misty eyed.

I’m excited to see what the future holds for my son. I’m sure he’ll have great adventures and grow as an adult just as his older sister did when she started her college path three years ago. Another change which occurred was that my wife and I became empty nesters. We hadn’t been alone in the house for the past 20 years !! This is exciting but also a bit unnerving. Our story is no different than every family. Transitions happen every day.

The thought that came to mind during this change was how this affected me at work. Why does this even matter to what I do? I think it’s everything. I think the family changes/transitions that occur in our lives are the REAL generational issue we face.

The recent trend about amplifying generational differences just makes me crazy !! Let me ask you this. When have there been generations in the workplace? And, secondarily, when has one generation ever thought that the generation that followed was odd, didn’t work as hard, or had poor habits? The answer to both is that these facts and feelings have always been a factor in the workplace !!

The area where we have missed in truly working with different generations is to help them through the life events we all face. Times such as the birth of a child or grandchild. Or, when there’s someone going off to kindergarten, elementary school, high school or college. Marriages, deaths, divorces, health issues, the care of elderly parents, the loss of a pet, etc. These events are where HR can, and should, make a difference with both their presence and their understanding.

We have tried to take all of this changes and force them into some form of leave system that’s tracked and accounted for. We try to keep a tight rein on these systems to make sure that people comply versus allowing them to fully experience these life events.

We should know our people for who they are and what’s going on in their lives. This shouldn’t be a hassle, or feel like it’s a waste of time. These personal connections are the most meaningful connections you could make !! Great HR happens when you have a personal knowledge of what’s going on in the lives of your employees. You can celebrate with them, empathize with them and care for them. This is something missing in our workplaces and is sorely needed.

It’s time to change how we see the life events of our people. Let’s walk alongside them and experience the ch-ch-ch-ch-changes that happen naturally !!

The Wisdom of Tide Pools !!

I am a big fan of Social Media. I use most of the well known forums liked Twitter, Facebook and Linked In. I dabble in Instagram and Pinterest, and am always interested in watching other platforms to see what they offer. I think they’re an incredible way to communicate with people globally and they provide avenues to connect that we didn’t have in the past.

I know there’s a negative side to Social Media and the way I look at it is just like all areas of life. If you want to find the dark side of something, you’re sure to find it. I choose not to – ever. I use the great wisdom of Eric Idle from Monty Python – “Always look on the bright side of life !!” (double exclamation points are my addition, always wanted to be a Python)

The biggest challenge for me is taking note of how I use my time on Social Media. It’s easy to get bombarded with friend requests, likes, invitations, retweets, etc. It can grab your attention and take it away from other things. Let me share a story . . .

This past week I was on vacation with my family in San Diego. It was our first time there and we rented a condo that sat up high enough on a hill to see the rolling waves of the Pacific Ocean. We took in the phenomenal San Diego Zoo our first full day and I took tons of pictures of the animals and the park. The second day we went to Coronado Island and the beach. Again, incredible and tons of pics. I felt compelled to post a few !! The third day we ventured to Cabrillo National Monument which is a National Park.

We decided to see the tide pools before the monument, lookout and light house. To get to the tide pools, you hike up and down the cliffs alongside the Pacific as the waves do their best to erode the shoreline every few seconds. It was physically challenging, but I wouldn’t have missed it. The views were panoramic and inspiring. We took our time and were careful as we worked our way over to the area where the pools were formed inside a rock ledge. As the kids and my wife were taking pics of their own, I leaned over one of the pools and said to my wife, “Debbie, you have to see this !! It’s beautiful !!”

And . . . then I slipped and slid down into the tide pool. I panicked and tried to push off the bottom, but never felt it. I was up to my chest (and I’m 6’4″) when I grabbed hold and pulled myself out of the tide pool. The kids yelled “Phone !! Camera !!” I yanked them out of my cargo shorts, but they were blank, black rectangles. My “swim” took less than 30 seconds.

I was safe but drenched. Everyone around asked if I was okay, and I was thankful I was. I’ve seen many posts from my friends about the need to be unplugged from Social Media and I agree with them. I’ve taken breaks, but I’ve never had one taken for me. It seems that my slip broke the chain I didn’t know I had.

When we got back on the trail to see the rest of the National Park, Debbie reminded me that I lost a phone and camera, but she could have lost me. I was only a few feet from dropping down into the ocean. A sober reminder.

The break was what I needed because it was life before Social Media and technology. The rest of the trip was better than the beginning !! We saw one of my past Eagle Scouts who is training with his brother at the Olympic Training Center in Chula Vista to try and make the Archery Team for the 2016 games in Rio. We climbed the California Tower at the San Diego Museum of Man and saw the Museum of Photographic Arts in Balboa Park, and we enjoyed delightful food and picturesque sunrises and sunsets.

I was missing the reason that I post, blog, tweet, etc. in the first place and that’s the people in my life. I learned a great lesson from that tide pool. It’s not the technology that’s a problem, it’s how I choose to use it.

I plan to take this lesson to heart from now on.

What’s Your Culture Type ??

I’m a donor, a blood donor. I’ve been doing it for years because I had an incredible example who did it well before I even thought about giving blood. My grandfather lived in the mighty metropolis of Luckey, Ohio (now at 1,013 people). My brother and I were raised by my incredible grandparents as my mom worked and went to college. Our father passed away when I was four and my brother was two.

My grandfather was a dairy farmer who also raised crops. He was a person who I admired greatly because of his humor, his outlook on life and his work ethic. Growing up on a farm is something that I know shaped me, and I cherish every moment of those years with him.

On the brim of his hat, my grandfather affixed pins representing the gallons of blood he donated. He kept his hat a hat rack near the front door. One day as he put it on while walking out to the barn to care for the cows, I asked him what the pins meant. He said he donated blood and I had no idea what that was. I said, “If they take your blood, won’t you run out?” Without missing a beat he said, “Heck no Steve, God gave me enough blood for everyone. I’ll always have what I need.” Then he laughed deeply and we went out to the barn.

As soon as I was able to donate as a teenager, I started giving. I’ve been fairly regular in doing this and just gave again recently. In the mail last week, I received my next pin. I am now up to seven gallons. I might catch Grandpa in a few more decades !!

The great thing about giving blood is that they tell you your blood type. This is necessary for you to know because some day, you may need help from somebody. My blood type is O Negative – the universal donor. Kind of cool that I have “enough blood for everyone.”

Your workplace has a culture type too. The question that comes up is – do you know what your culture type is? Does it fit everyone?

I’d like to tell you about a “new” culture type that Paul Hebert and I are introducing called #HRPositive !!

We’re both a bit tired of people tearing down HR thinking that by doing this, it will build up the field in the end. When has this ever worked? How does approaching HR negatively and ripping it up for its faults, which it does have, improve what we do and who we are? Who sits back and says, “Man, if I could find a job that wallows in misery all the time, I’d be set with my dream career ??”

Enough’s enough. I have always believed in being positive. It’s not a shtick or some social media persona. I also am a huge believer that HR drives the culture of an organization. We do it through our behavior and approach. I don’t know about you, but I have seen being positive work with people almost every time you interact with them.

We’re taking this seriously and would love to have you join this movement. We’re looking for examples of HRPositive that is happening in workplaces, in social media and anywhere we can find it. We’ve started a Linked In Group called “HRPositive” that is open to folks who want to see the tide turn back to HR being a great field to be in. You’ll also see us use the #HRPositive hashtag on Twitter.

So, would you like to be a culture donor? We’d love to see Human Resources be practiced in a way that encourages people, engages employees and moves companies forward. Remember – we have enough energy for HR to be positive for everyone !!

The Silent Trap.

The work week starts and I’ll bet you do things in a certain pattern that has little variation. It’s great to be organized and have methods of doing your work. It keeps you efficient and allows you to perform.

The problem that creeps up on all of us ever so silently is complacency. Most people don’t even recognize that they’re trapped. We continue to do things the same way and never think that stagnation occurs. How many training sessions state that people won’t make change happen because things have “always been done this way”?

The other side of this spectrum is change. There are countless articles and books on being a “change agent” or some other catchphrase. If change was normal and regular we’d never have the need for the term “out of the box” because it wouldn’t seem like an anomaly. Doing something different takes effort and energy. It’s not easy and never has been.

Staying stuck in an endless rut is a real concern. HR is a master at this because the nature of the majority of what we do is to reduce variation. There’s no consistent reason for this, but it has become the traditional way to practice. We seldom shift in any dramatic way when it comes to our systems. We may edit or tweak things annually because we’re “supposed” too, but it’s insignificant. Most people strive for comfort themselves and want the environment around them to be comfortable as well. This isn’t wrong, but it is narrow.

I like being uncomfortable. I really do. I don’t like to stay in the same patterns if I can avoid it. Please understand that I think that being uncomfortable is a personal choice, and I try to keep it in how I approach life. I’ll travel different ways to work, order an entire menu over time, and other little things that keep things new. I also surround myself with others who are comfortable in being uncomfortable because I learn from their diverse perspectives and outlooks on many different areas of work and life.

There is so much that can, and should, happen in HR. We have a natural playing field because people are fluid and moving. They may seek stability personally, but when you work in HR, you work with a vast array of humans who are all different and unique. This is one of the main draws of the profession that keeps me energized and passionate. The idea that you can encounter another person who is distinctly different than you every day is fascinating !!

Do your systems have cobwebs? Have you taken a risk and blown something up in how you practice HR? How is your department, role, approach designed? Do you know . . . or do you just follow the same steps you ALWAYS follow?

If you keep doing things to be comfortable, you will miss the variations that are occurring all around you. It’s not that you’re negligent, you just won’t see the changes because they will fall out of your line of sight.

This next week be intentional and do something uncomfortable. I don’t know what that is, but you do. If you consciously do this on a regular basis, HR will remain alive and colorful for you. Isn’t that better ??

It’s time to act because the trap will silently grab you if you don’t.

Stop Adding Bricks !!

“All in all you’re just another brick in the wall” – Pink Floyd

The incredible double album, The Wall, was released my senior year of high school. I listened to it endlessly. It is still one of my favorite sets from one of my favorite bands. During college I worked as a Resident Assistant and we had “Cool Steve’s Movie Night” every year. We played the movie of The Wall each year at midnight and sang every word of every song !!

(Pardon the nickname. It was given to me because I ran things differently in the dorms. I was practicing my brand of HR even then and didn’t realize it.)

The theme of the movie and the album was that seen from a character who felt every situation in his life kept building a wall that continued to constrict him. It’s not a cheerful way to look at life by any means. However, it seems to be how many people see life . . . and HR.

Too harsh? Tell me, have you had this happen? You walk into a room and people rustle and say, “Shhh, here comes HR.” Not a great feeling is it? Have you ever noticed that when people do this, they never say your name. It’s honestly the most impersonal comment anyone could make in the workplace, and it paints us in a poor light.

We rarely counter this comment. In fact, most of the time, we try to deflect it, ignore it or work around it. I think that we need to step up and not allow this attitude towards us anymore. However, there is a key thing that needs to occur before that happens. We need to quit adding bricks to the walls of our organizations. We do this all the time in the majority of our human resources efforts. We have the best intentions when we put out policies and procedures, but to be honest we manage to the exception. We have supervisors who see a small fraction of people behaving in ways they don’t like and they ask for another layer of bricks to be added. This is done instead of expecting people to talk to each other and address situations as they occur.

Honestly, it’s easier to pen another policy and lay more bricks than it is to face human interaction. However, it is our job as HR professionals to show people how to interact, listen and address people. We should refuse to pen one more item that builds the barriers in the workplace we already battle.

I recommend that you follow a test I call, The Three “O’s”. If your actions hit any of these three, then don’t do them. Come up with another alternative. It takes effort, but it works. So, don’t move forward with policies or procedures if they:

Obstruct

Are your efforts causing more obstacles for people to do their jobs? Have you considered how these methods affect performance? Chances are you’re only developing layers of rules which won’t be practiced consistently. Play out how things will affect others before you are quick to implement them.

Ostracize

Evaluate how many people your policies and procedures actually apply to. If you see that you’re addressing a small minority, then step back and refuse to add it. This is a poor business practice not just a narrow HR practice. Companies should not have systems which only impact a thin ribbon of the organization. The same is true for HR. Remember we are business people who practice HR – not the other way around.

Obfuscate

This word even sounds clunky !! It describes when things are obscure, unclear or even unintelligible. Have you even looked at your policies and procedures recently? There is an old mantra from the world of education which states “publish or perish.” HR falls into this trap by writing more and more rules for people to follow. The lack of clarity that occurs is a huge brick in the way of people understanding their roles and what they are to do.

This week take a look at your HR practices and see what walls exist. Apply the Three “O’s” test and then start taking those bricks down. When you do this, the next time you enter a room people will be geeked to see you and call you by name !!