Posts in the HR Strategy Category at Everyday People, Page 16

Try a new flavor !!

You may know this, or you may not, but I work in HR for a restaurant company – LaRosa’s, Inc. It’s a pizzeria that is truly an iconic company !! We’ve been in business since 1954 and we’re doing well. To be in business that long and stay relevant, you have to have some staples mixed in with new innovations to keep things fresh.

What does this have to do with HR ?? – EVERYTHING !!

Just recently, we began adding the new Coke Freestyle machine at our locations. It allows you to get a drink in over 100+ options. (My favorite is raspberry Coke Zero). When the machines go into a store, there is a lot of buzz and experimentation. We also do our best to let you know of new options and flavors for you to enhance your dining experience.

With over 100 choices, you’d think that people would jump right in and try every flavor they could. Even if it was only to eliminate the ones they didn’t quite like for the ones they do. Amazingly, many people venture out to drink . . . Coke and Diet Coke.

This isn’t “right” or “wrong,” it’s just that people are used to the norms in their lives and change is more difficult than we think. All this machine is doing is offering something you already like (a soda or pop) with new alternatives. Doesn’t seem like a big jump, but it truly is.

When I hear HR folks tout that they are “change agents,” I get concerned. I’ve met very few HR folks who are comfortable with change, which is the same as our employees. Change is difficult, but what we’ve missed along the way is that “change” occurs daily whether we want it to or not.

HR tends to think change happens in broad strokes or inventive initiatives. In reality change occurs most of the time in small, incremental bits. This tends to be much more sustainable than making huge strides.

So, where are you in this change continuum? Are you someone who drives change? Are you someone who shepherds change as it goes along? Or, are you someone who cleans up after changes happen?

I propose that you be on the leading edge of change in your area, your profession and at your company. HR has the ability to be innovative, creative and sustainable. However, we need to understand that change is a vital part of what we do. Businesses change and we need to be there in stride with them.

So, this week try a new flavor !! Step out a bit from what you normally do and try something new. Make “change” a regular part of who you are and what you do in HR !! I think you’ll like it !!

A Sort of Homecoming . . .

This past weekend I was at the SHRM Regional Council Summit. It sounds like a very formal name, but it’s not that kind of event. It’s where the State HR Council Directors get together to get updates from SHRM, share best practices and meet others that are in similar roles from all over the country.

I have to say that going into the weekend, I didn’t know what to expect. However, at the end of the conference I was even more assured of how amazing HR really is !! You see, I was able to meet friends from all over the country that I had never met. We had much more in common than we even imagined. I’m not talking about being SHRM volunteers. I talking about great HR pros who are making a difference in the profession and in their companies.

I continue to be amazed that when you experience this kind of camaraderie and energy, that HR people still don’t want to be connected because it takes too much effort or time. Trust me, being more connected to other great folks only gives me access to more resources and insight into what HR does.

Most of you know that I’m a gigantic U2 fan !! When I was thinking of putting this together, the song A Sort of Homecoming came to mind. It talks about a person who’s searching because they’re isolated until they come home.

When I go to events like this at the local, regional and national level, I feel like this by “coming home” to friends who I don’t get to see that often, but I know they’re always there. I saw the same reaction from others that I met. We WANT to be together and need to be both as people and as professionals.

I saw many folks get connected on Twitter and social media this weekend because they met others who find it successful. I saw people share incredible resources from SHRM and their states that make HR better in every aspect from Employee Relations to Advocacy to Compliance to Culture and Professional Development.

So, this week, quit trying to do HR on your own. Reach out and get connected !!

Try a conference, attend a local HR meeting, or send an e-mail to Link In or join Twitter. You are part of an amazing community who wants to be connected to YOU !! Take the step and make that happen.

Thanks Coach !!

This weekend my daughter’s basketball career came to an end. She is a senior in high school, and her team was beaten in their first tournament game. I knew that we’d have these “last” things during her senior year, but it was still very tough.

But, it was amazing as well. You see this year was different than most with basketball. My daughter is phenomenal. If you remember nothing else from this post, you need to remember that. Two days before tryouts, her coach asked to talk to her before practice started. The coach told my daughter she needed to make a choice. She told her how much she cared for her, and that there was a place for her on the team, but she would never play. This was devastating to say the least.

My daughter, like all kids, had worked for countless hours and years playing basketball. She’s always been a great role player and never the star. She knew that and so did the coach. The coach told her that she’d like to offer my daughter another option for her Senior year – to be an Assistant Coach. My daughter balked because she thought that was another word for “manager.” She was hurt and didn’t know what to do. The coach asked her to think about it overnight, talk to her parents about it as well as other girls on the team to get input.

That night I received a call from the coach asking me how my daughter was doing. I told her that she was hurt, confused, and there were a lot of tears. The coach asked me if my daughter told me about their conversation, and I said she had. She told me how much she cared for Mel and our family being involved with the program. I told the coach that I absolutely understood her position and that I appreciated her being up front with my daughter.

Then, the amazing part happened. I said, “Coach, you’re running a team and you need to put the best team out there. I deal with this every day in HR and I understand that you’re doing what you can to succeed and I support that.” The coach said, “That’s why we chose Mel to be an Asst. Coach because I knew you and Debbie would understand.” I told the coach, “Thanks (many tears). You see, my job is to raise an adult, not a basketball player.” The coach said, “You’re doing a great job because she’s a great kid !!”

So, my daughter was Coach Mel this year. She helped in many ways and was more included in things than she ever was as a player. A few weeks ago, my wife and I escorted her across the court during Senior Night along with all the Senior players. My daughter showed her strength as a team player and a leader as a coach. We couldn’t be more proud.

Mel’s coach did something that we in the HR and business world need to do more of: (1) Care for our employees, (2) Recognize their strengths, (3) Be candid about their role and how they can best contribute and (4) Allow them to do that and flourish !!

I really appreciate that Mel’s coach took the time to keep her indcluded and create this role for her this year. She has been, and will continue to be, an incredible part of our daughter’s life. She has left a permanent mark of a positive role model. She’s imprinted our family’s lives as well along with the other girls and families in the program.

So, even though the season ended this weekend, her actions will last forever !!

What’s at the end of your tunnel ??

I love being in HR !! For those of you who know me, this isn’t some random blogger’s statement. I’m genuinely passionate about HR and love to see how the field can to continue to develop, evolve and grow. That brings me to this week’s observation . . .

The majority of folks in HR suffer from “tunnel vision.”

By this I mean that too often we take the stringent and narrow when it comes to our policies, procedures and systems. We continue to create and develop systems to keep folks in check (i.e. attendance systems, don’t do this/that policies, etc.) At the same time, I continue to hear HR folks who are frustrated with what we do. We belabor the fact that people continue to work around our systems and we don’t know how to get things back in line.

The reality of this frustration is that you can’t get things back in line – nor should you !! There is absolutely nothing wrong with structure and focus. People work well when they know there are boundaries. But, boundaries are different than walls !!

I continue to find that people are vastly different. This fascinates me because it makes it all the more difficult to come up with HR systems full of absolutes and must have’s. So, I take a different path and I’d like you to consider it as well. Here’s what I do . . .

My tunnel is a kaleidoscope !! Like you, I need to focus, but by looking at each person and situation on their own within the parameters of the systems we have, you get a new image every time !!

Doing HR this way IS more challenging, but isn’t that cool ?? Also, I find it to be incredibly less frustrating and even more consistent because people know that I’ll evaluate the circumstance based on what they’re facing. It has led to things being more decisive in most cases, and it’s also given my department more flexibility and the ability to make sure that we take the time to look at all facets of what’s facing us.

I used to say that HR is gray and not black/white. I’m changing that to HR is psychedelic because that is the landscape that I see people moving through. Why don’t you join me and turn the tunnel to see what new images you get ??

Image courtesy of Worldwide Hippies

It’s okay to ask “Why ??”

My wife and I are fortunate to have two amazing kids !! They do well in school, are active in our church and our community. I’m proud to say that. For those of you who have kids, or if you’ve even been a kid, you know that kids ask one question infinitely. “Why ??!!”

It doesn’t matter if things are crystal clear and there’s no reason for this question, it happens anyway. More often than not, I just want them to do what I say and have some faith that I am not leading them down some dark path with my request to clean their room.

Recently, I heard a presentation where the speaker pulled back my eyelids on this question that often seems so annoying. He explained that people in the workplace ask “Why” because they’re seeking context, not to annoy. They want to understand the reasoning for decisions. Seems to be a great trait actually. I actually agree with him and when I sat back to think about it, I ask “why” all the time. So, why do I get annoyed when others do it?

I think it goes back to the feeling that we’d like people just to do what we say when we say it. If we have to spend time explaining things, then that means we’ve lost time doing something else that “matters.”

It’s time for all of our eyelids to be pulled back in HR. If we’re not asking why for context, and even to challenge, then we can’t expect the status quo to ever move. Just going along with everything doesn’t show well and we shouldn’t settle and sit back. Also, we can foster a culture where it’s not only safe for employees to ask “why,” but it’s encouraged !!

If we continue to promote that we want a learning environment that focuses on development, then we must allow people to ask “why.” What are we afraid of if we did this? If employees felt safe, and inquired about their work, wouldn’t there be a greater chance of an enriched workforce? How cool would that be?

So, start a new behavior today and allow people to ask that infinite question. This time when it’s asked, answer them. Give them context and see what happens. I think you’ll enjoy the results !!

Put a Little Love . . .

This past weekend I was at the University of Indianapolis with my daughter who decided after this visit to join them next year as a Freshman. It’s a time of transition for me, my family and my daughter. Why should that matter to anyone but us ??

Good question. You see, I’m experiencing a “transition” in my personal life and it just hit me because SEVERAL of my friends have been facing transitions as well. Just this past month the following has happened: four HR friends lost their jobs, one HR friend lost her father and another his mother-in-law, three HR friends are struggling with their marriages and/or divorce. It shouldn’t matter . . . but it does !!

As HR people we don’t take time to know what’s really going on in people’s lives because we think it takes too much time. Also, if we know about what’s happening we might have to DO something with that information. Another pressure we face is we have managers who think that personal situations just get in the way of work that REALLY matters. Ironically, if a personal situation comes up that involves them personally, then they want us to take note. Huh !!

What would happen if we did take notice of people’s personal situations? I don’t mean to take it to a creepy level. Instead, I propose this. Take note of the various highs/lows that people choose to share and SHOW GENUINE INTEREST instead of passing glances and quick “Hello’s”. We keep asking people to handle change, and yet we ignore the transitions and changes that are happening to them everyday. Just by listening, we may relieve the anxiety, pressure and uncertainty of what they’re facing. I take great joy in laughing with, crying with and rejoicing with people I work with and know that because those events truly matter to them, they likewise matter to me.

You can’t keep asking people to put the “H” back in HR if you aren’t willing to model it yourself. It made me think of the great 70’s song “Put a Little Love in Your Heart.” I love the Annie Lennox/Al Green version (in this link).

So, I’m excited about the new transition about to happen as my daughter continues to grow and head off to college next year. I’m excited about your transitions too because it truly makes “the world a better place for you . . . and me . . . you just wait . . . and see !!”

Are you full ??

This past weekend I had a real treat by spending it in Amish Country in Ohio. It gives a whole new perspective on life because this culture chooses to live life differently than the vast majority of us !!

This post isn’t a commentary on the Amish, but it is an observation. As I watched the buggies passing me by and sampling way too much amazing cheese, I noticed a sense of contentment that I don’t see in many people. These good folks lives are not only are based on their faith, but also on what they choose what to fill their lives with. The brash realities of a world that exists in a completely opposite realm faces them every day, and yet they continue to live their lives with pride.

As an HR practitioner, much of my day is surrounded by people – and I dig that !! One of the true challenges I run into is how to respond to people who consistently seem frustrated with almost all aspects of their work and the people they work with. The more I listen, and sometimes pry, I notice a pattern. Much of their frustration is based on the sense that they’re “too busy” and “no one understands.”

When I step back from these conversations I try to look and see what is making them “busy.” All of us are full. No one says they have extra time on their hands – quite the contrary. But, what are we filled with? Are the things that consume our daily lives productive, or not? It’s not hard to fill your day with “stuff,” or to focus on the areas you’re most comfortable. It’s human nature.

But, what if we sat down and made a list (paper or electronic) of what our day consists of? Would we like what we see? Do we like what we fill our lives at work with? Too often I hear people churn on what isn’t happening, or what’s not being done. There’s validity in that, but the approach isn’t constructive. Making strides forward with intent with what you have available (culture, resources, staff, etc.) is much healthier.

It reminds me of the good people I was with this weekend. Maybe we would all benefit if we were a little more “full” like the Amish. What do you think?

It’s Been Quite a Year !!

One year ago, I jumped into the blogosphere after I received my site as an incredible gift from my sister-in-law, Kathi Browne. Quick side note – she’s incredibly talented and I think you should click through on this link to get more connected to an incredible business and HR resource . . . but I digress.

I wasn’t quite sure what to expect entering the world of blogging. It was daunting to be honest because I read the great work of so many each day. I wanted to make sure that this wasn’t a hobby, but would strive to be three things: genuine, consistent and encouraging.

I understand that there are many things in business and HR that raise both concerns and frustrations. I’m not naive, and I experience those things in my roles both as an HR Director and in my volunteer life with SHRM and Boy Scouts. The difference is that I choose to take a different path, and suppose I always have.

There are more opportunities to be positive than people choose to take. It isn’t how most people look at things, and that’s a shame. So, as I enter my next year of blogging please note that I hope to lift our profession up even more and move it ahead. It doesn’t mean that you can’t have a critical eye toward things, but it does allow you to approach things differently.

Thanks for sticking with me this first year. I truly appreciate everyone who chooses to read this blog. I hope that we continue to connect. If you feel so inclined, drop me a line at [email protected] or write a comment. Connect on Linked In, Twitter, Facebook, or join the HR Net, etc. We can only get better as a profession if we do it together.

Until next week . . . and hopefully years to come . . . Peace to all !!

Connecting the Dots !!

Most people start the New Year with resolutions that quickly fade or fail leaving people with a feeling of sluggishness. Sweet !!

I want to offer an alternative and that is to make 2012 intentional !! Let’s start with a story . . .

I went to SHRM Leadership this past fall with other SHRM State and Chapter leaders and directors. Many people spent time with folks from their own state or region because they’re familiar with each other and it is a great time to get away. I, on the other hand, spent much of my time meeting great folks from Illinois, Florida, Alaska, Kansas, SHRM staff, etc. I couldn’t get enough of meeting HR folks from other areas to see how we connect. To me, this was the best way to spend time because there are so many amazing HR pros all over that do great things. I had to see what they were doing.

So, I’d like to throw out this challenge (and opportunity) to all of you in the HR community – In 2012, start connecting the dots !!

I know that the whole “social media” thing can be overwhelming and noisy. However, I find there are folks developing and sharing great content that you can use in many facets of our work. We need to stop thinking that isolation works for us as a profession and do what we can to be more connected.

Now, I’m not sure what that looks like for you, but let me list some suggestions:

If you’re someone who reads blogs – take a step and leave a comment. Bloggers love to hear from folks who read their work. If you feel compelled, then comment.
If you haven’t been to a local HR forum, then go to one. Try them out and see where you can connect in person with other great HR folks !!
If you haven’t been to a conference or Unconference, then make plans to go to one this year. You’ll find incredible people, just like you, connecting and learning more to advance the profession.
If you haven’t met folks in person, then take the steps to do that !! One of the true highlights I had in 2011 was meeting social media HR folks in person. It has led to incredible personal and professional relationships.
If you’ve just been service oriented in HR at work, change that and be intentional !! Organizations expect HR to be dynamic, relevant and integrated. Take the steps to make that happen !!

It’s just a start, but I hope that you take the next step to be more intentional. I’ve already been making plans to meet more great HR folks in person and I’m using the same list for myself. It’s time to take action !! Will you join me ??

Believe in Miracles !!

Normally, I don’t post twice in a week. My “regular” day to compose is Sunday. But, with Christmas Day being Sunday, I won’t be posting. There’s a much bigger reason for this that deserves a story . . .

In 1993, my wife and I had her extended family over for Christmas Eve and were preparing the obligatory feast when my wife exclaimed, “Steve, I think my water just broke !!” You see, we were expecting our first child who wasn’t due until mid-January of 1994. She asked, “What should we do?” And, being the ever empathetic husband, I said, “Let’s eat !!” – and we did. We shared our meal with our family, calmed down, and then we headed down the highway to the hospital.

That year in Cincinnati we had snow and ice all over. Did you know that you can travel without much traffic on a Christmas Eve night even in bad weather? I think we saw 10 cars in the twenty mile trek we had to the hospital. During our trip my wife was riding next to me crying. She didn’t want our child to be born on Christmas. We talked about every bad scenario about how our child would be “cheated” because their birthday was on a holiday. Odd, that we weren’t focusing on the amazing miracle about to happen !! When we arrived at the hospital, my wife was one of two women who were about to give birth.

Our beautiful daughter, Melanie, waited the night and arrived early Christmas morning !! It was amazing and something I will never forget or regret. Here she was five weeks early, and the best Christmas present I will EVER receive !!

She was cooing and healthy when she was carted down the hall to the nursery. After giving my wife a kiss for making it through the delivery like a champ, I wandered down the hall to get another glimpse of my daughter. There was fresh snow on the trees, buildings and streets that I saw in the hallway window as I sauntered down to see her. It was just like the movies. And then . . . the miracle.

Looking through the nursery window, I saw my daughter stuffed into a large stocking being held by Santa Claus in a rocking chair. Tears exploded from my eyes. I couldn’t believe what I saw sitting before me. Santa looked up at me, smiled, hugged my daughter and waved to me as if to acknowledge the beautiful gift of life that came to us that morning.

I ran down the hall to tell my wife what I just saw. I ran back to see if I could get a picture, and he was gone. Of course he was because he was off to do what Santa does for all families and children.

Our “miracle” turns 18 on Sunday. This stocking baby is now a young woman about to embark on her next stage in life when she leaves our home to attend college in the Fall after graduating in the Spring. She is amazing and continues to be a blessing to me and all she touches.

I wanted to thank all of you who take the time to read this blog. I value each one of you and want to wish you, and yours, a blessed Christmas and Holiday season !! May the coming year be filled with miracles for all of you !!