My Mom is an amazing human in almost every way !! This November she will celebrate her 80th birthday and I’m geeked to see that come along with family and friends. If you met my Mom, you wouldn’t think that she’s roamed this planet for eight decades. She is active, vibrant and a true servant leader in her community.
Just this past week, she had a hip replaced. This wasn’t due to an injury. She just needed some new parts. Her doctor has asked her for months if she was in any pain. My Mom always replied that she was “fine.” Evidently she had arthritis building up and her doctor was concerned that if she fell at some time, her hip would break and it could seriously hurt her. Thankfully, she had the procedure in time.
Seeing her go through this made me think of HR of course. How many systems, programs, policies and procedures have you created that are out dated, stale and stagnate? Do you even know? Chances are the vast majority of all of your human resources efforts need a check up. I’m sure that you are oblivious to how your systems are performing. I know I am. That may be a hard thing to admit, but it’s true. Most HR processes only get dusted off when there’s some “crisis” or policy violation. I know there are times when I ask to buy some time so I can pull up a Word document from some long forgotten file to make sure that I respond correctly.
This is not an effective way to practice HR. There are so many instances when we are reactive because we just don’t have a good reason to utilize our systems on a regular basis. I think it’s time we look at some replacement parts for what we do and how we practice.
I’m not sure what specifically needs to be replaced in your systems, but I’m sure there are ways to make things current and relevant. I’d suggest that you do some of the following steps to see what happens.
Does anyone know it exists? – We all have policies and procedures that were developed years and years ago. If you pull up one of these to review it and it says “As of . . .” and the date is over two years old, you need to see if people even know it exists. Chances are they don’t, and you didn’t either.
Is it relevant? – Our companies go through change on a daily basis (at least). I remember going through an old handbook I had written about the use of pagers. Pagers !! (If you don’t remember these technological miracles, look them up on Wikipedia). At the time, we HAD to have a policy because people spent too much time on them. Sound familiar? It was stupid then and senseless now. These gems are riddled in your documents. Trust me. Find them and get rid of them.
Can you be consistent? – This is the one piece of advice that I hope you use for anything you create in HR. It has to be able to be applied and implemented consistently. If it can’t be, then keep working on it until it is. My rule of thumb is that any program, system, policy or procedure has to affect the majority of employees and not the exceptions. That runs contrary to how most HR products are created. You can’t be consistent when you’re systems are geared towards exceptions.
Try them out !! – The last piece of advice is based on my Mom’s surgery again. The hip she received is brand new and shiny. However, unless she can walk easily and have mobility and range of motion, it’s just shiny. So, instead of having constant launch parties for your HR efforts, try things out in focus groups or departments. Test them to see how they perform. If they need tweaked, then do that before you release it to the entire organization.
My Mom was up and walking within hours of her surgery. It was amazing to see. She’s walking better than she had been for months. She still had little pain still and I’m thankful for that. She’s going to continue to be amazing. She just needed a tune up. This week, start the tune up you need in HR as well !!