The Second Day

Have you ever started a new job? Do you remember what it was like? I remember anxiety about what I wore, how to drive to the office, where to park and what would happen. You weren’t sure who you were going to meet and wondered what they’d think about you. What would your work space look like? Where do you eat lunch and when do you do that?

The are countless questions and thoughts that run through your head. Most of them also assume the worst even though nothing has even happened yet. After you settle in the parking lot wondering if you’re in someone’s space, you hesitantly go to the front door and the receptionist. All of a sudden you’re warmly greeted and they call into your new boss who comes out and takes you to their office to explain how your first day will unfold. Your shoulders relax and you let out a heavy sigh. The first day then flies by with the mandatory HR paperwork, a tour of the company, multiple introductions to people who say their name too quickly, and then you land at your desk. Lunch is still a mystery because you seemed to either miss it or work through it. Then, the commute home.

You’re all geeked up after a positive experience on day one. You liked the majority of people you met. The work seems to match what you heard in the interview and you dig your new boss.

Day 2Then the second day comes . . .

You’re first day fears have been squelched and you are comfortable with the commute and how to get into the building and to your desk. Oddly, no one is there to greet you and the receptionist is already up to their eyes in guests, calls and e-mails. You go past your boss’s office and they wave, and say “We’ll talk later” – which never happens. You go to your desk and you have to figure things out on your own. You still don’t know what to do about lunch.

Sound familiar ?? It happens every, single day in companies across the globe regardless of industry. No one ever explains the existence of “assumed culture.” This is where we just think employees will “get it” because we don’t want to spend time with them because we’re too busy with our own work. When we miss those new folks they start making decisions as to whether they’ll stay or not much more quickly.

I’m heading to the SHRM Talent Conference and I’m geeked !! I think the sessions will be great and I’m looking forward to meeting new HR folks from around the country. I’m also sure that the majority of sessions will encourage HR to look at employees as “talent” because we honestly don’t. We are still stuck in the mire of filling job requisitions and keeping hiring managers calm. Also, the focus will be on the front end of the business or attracting and recruiting people.

Until we start viewing ALL employees as “talent” within our organizations, then our labeling of them will not change. I received some great advice from my boss when I started in my current role some 10 years ago. He wanted HR to be with employees for their entire life cycle – from candidate until the time they leave the company. He wanted to make sure that people didn’t get lost on Day Two.

This is another opportunity and reminder that HR needs to firmly be focused on people and not processes such as on-boarding. New employees aren’t things and tasks and we need to keep that in front of us.

This week see who’s joining the company and make sure their first day rocks, but also greet them on the second day  . . . and every one after that so they know that they truly are the talent you sought in the first place !!

Talent Takes Time !!

This weekend I had an incredible time with my son and 5,000 other Boy Scouts at Peterloon.  This isn’t a post about scouting, it’s about talent.

You see, this weekend my son was the “Senior Patrol Leader” meaning that he was in charge of the entire weekend.  He made sure everything was packed, ready to go, the camp was set up and the boys/adults had a productive time during the event.  He had to organize activities, keep track of details, encourage great behavior and address behavior that was a little more “challenging.”

During the camp tear down, I was about to “direct” some scouts to take care of things, when my son stepped in and said, “Dad, that’s not what we’re going to do.  That’s not a good use of our time.  I want to see the boys move the dining flies, tear down the chairs and then put things in the trailer.  Then we’ll eat.  We need to get these things done so we can stay on track.”

Did I mention my son’s 15 ??

This is the same young man who has done all of the goofy things boys do.  He’s incredibly funny, creative, witty and caring.  I am sure he will be successful in whatever he chooses to pursue.  His ideas are so far out of the box as to how to approach people that he finds people following his lead and innovation.

He’s a great example of why talent takes time.  If you would have told me that my son would become the young man I saw taking charge this weekend when he was young, I would have laughed out loud !!

Too often in organizations, HR follows the bright shining star who bursts onto the scene.  Everyone follows this person exclaiming their talent and the gold mine of leadership that he/she is sure to be for years to come !!  At times, this plays out.  However, too often the supernova is just that – a super nova.  They dazzle, draw attention and may do something short-term that astonishes everyone around and has great initial success.

Talent happens over a slow burn.  Talent is sustainable.  Talent is consistent and remains constant . . . over time.

So, when you clamor for the next “Talent Management” seminar or best practice, step back and review the employees around you.  Who is that person or department that consistently builds others up?  What person(s) make others shine through bringing their whole team along?  Are you trying to develop a series of supernovas, or true talent?

I can’t wait to see what happens in the future for my son.  I know it’s impossible to predict.  He’s surprised me so far.  I’m sure the great people around you will surprise you as well . . . if you just look out for the talent all around you !!