‘Learnings’ Articles at Everyday People

All Keyed Up !!

When’s the last time you had an event truly shape or change your life? I know that we all have these types of events and once they occur you need to decide how you are going to respond.

Last week I experienced an event that truly changed my life !!

I just returned from Sea Base which is a national Boy Scout camp located in the Florida Keys. The past week was spent doing everything from kayaking in the Gulf of Mexico to swimming off a boat in 600 feet of water in the Gulf Stream !! If I wrote the post on every amazing activity I experienced, it would be too long to read.

I spent the week with six phenomenal young men, including my son and another dad from the Troop. Two other dads traveled with us and hung out on vacation while we experienced the adventures of Sea Base. Here we all are at the Southernmost Point in the US in Key West !!

It’s hard to capture the emotions that happened throughout the week because every day brought something unique and new to each of us. At the beginning of the week there is an “adult meeting” to explain what was going to happen. The point that struck me was when the Camp Commissioner said, “There will be things this week that challenge you. I encourage you to take a risk and stretch yourself. When you do, you’ll see you have the ability to do more than you think. Also, your boys will see that you are involved and will want to join in with you.”

That’s when the life changing moment happened. Mind you, this was on the 1st day of the week !!

How often do we not heed this advice in our work as HR professionals? This wasn’t someone throwing down a gauntlet. It was someone who gave encouragement with context. He laid down the opportunity, explained the potential for success and failure and how that opportunity would be a model for others.

I was on fire after that !! It was the first week where EVERY single day was positive from start to finish !! I mean it. EVERY SINGLE MOMENT !! There were incredible challenges that we faced both physically like being in the ocean as well as living on an out island that was more like Survivor than anything I’ve ever seen. Throughout each day there was constant laughter and an incredible bond with the staff as well as the chance to do things with the boys that we never dreamt of doing before with ease !!

Several people bemoaned when I came back – “Oh, now you HAVE to go BACK to work !!” Are you kidding ??

I GET to return to a place where more great people are looking for (1) encouragement with context who (2) want to take risks to (3) succeed or fail and I get to (4) model it myself for others.

I’m keyed up (aka as Geeked !!) Sea Base took off the filters, edges, doubt and frustration with things that lay before me. I’m a better person for stretching this week and I hope you do the same !!

5 New Ideas !!

SHRM13 has wrapped up and it was honestly the best National SHRM Conference I’ve attended. The vibe was cool and people seemed to be at ease and engaged at the same time. Just prior to the Conference kicking off, my good friend, Mark Stelzner, put a challenge out on Facebook to see if anyone could come away from the event with 5 new ideas.

I loved the challenge and responded immediately. Now, let’s get the “there are no new ideas” cynicism out of the way. This may be inherently true, but you have to remember that the HR universe is a gigantic bell curve !! The conference had folks from those new to the field to CHRO’s. The idea of “new” is really dependent upon the individual and not whether you think it’s new or not.

Too often we read blogs and think everyone’s heard that before !! I think you need to rethink that because as much as we’d like to think we carry a broad swath of our profession, we are reaching a truly engaged minority. That is very cool, but we aren’t going as deep as we can. This was reflected in the myriad of people who flocked to the transactional HR sessions because I’m sure it was important to their role. I went to others that reflected mine. That’s not being critical – that’s being practical.

Now to the five new ideas !! (at least to me)

#1 – HR needs to be integrated throughout business not just “know” the business.

There were a billion sessions who broke Matt Stollak’s rule of saying “seat at the table,” but they weren’t encouraging it, they were noting that this wasn’t enough (and in actually never has been). The C-Suite expects HR to be woven throughout the organization – not just show up at Executive meetings.

#2 – Giving shouldn’t just be done by writing a check.

Listening to Blake Mycoskie was so refreshing !! To see someone from Gen Y who is truly reflective of a success story of his generation was cool. During his presentation he showed how a company can be profitable and giving simultaneously. Also, the expectation that his employees are all in on the efforts of Toms gives folks a great model of living a culture vs. trying to program it.

#3 – No one is as dumb as all of us.

Other than being incredibly inspirational, listening to Mark Kelly speak was very grounding. He noted that this saying was on the wall at NASA after the Challenger tragedy. It warns us that group-think is more dangerous than an individual idea. Too often HR jumps into a group decision in order to tag along in organizations. Be wary of this and truly review all ideas that come down the pike.

#4 – We’re all in sales.

Daniel Pink was phenomenal !! His ideas that “we’re all in sales” isn’t particularly new. But he noted that few truly practice this approach. For HR to be integrated (see #1), you need to sell what you’re company does. In fact, Jennifer McClure noted in her session that she wanted to see Businesspeople who practice HR vs. HR people who happen to know the business.

#5 – Surround yourself with leaders.

Jen McClure provided a completely different ending to her phenomenal session when she encouraged people to surround themselves and get connected to people who are leaders in HR. This wasn’t just the same old – follow people who are well known. It was a stronger approach to get truly connected to HR practitioners who show they are leading in the field. The folks she listed are givers. They make sure to give first to all those that connect with them.

#6 – HR people want to connect with others, but they don’t know how.

(Bonus Idea) 15,000+ folks wandered through the halls of McCormick Place for SHRM13, and I tried my best to encounter and meet as many as I could. There was a sense that people wanted to meet others, but they didn’t seem willing to step out and make that happen. At each session I attended, I introduced myself to all those around me and asked their state, city, role, etc. and then listened to their story. I also did this on the elevator, escalator, hallways, HRCI Hideaway, Blogger’s Lounge and SHRM Volunteers Leaders lounge. This isn’t to brag. It’s to give you an idea of the vastness of the number of HR folks who aren’t being reached. True, they’re attending and getting their credits, but their sphere of connectivity was limited in general. There are many, like me, who were trying to meet folks and change this paradigm, but it’s still an uphill opportunity that is exhilarating !!

Whew !! This post is almost as long as the Conference. I didn’t even talk about the great SHRM Kickball game, the incredible vendor hall and the unforgettable SHRM Tweetup !! Another day.

In the end, the whole thing rocked !! I came home even more geeked than when I went. Seeing old friends, making new ones and being a part of the future of HR is energizing. Stay tuned !!!

Better as a Whole !!

It seems like I’ve been in HR since the dawn of time. Not really, but as a point of reference – there were no HR majors in college when I went and it was called “Personnel.”

Even though it’s been a long and exciting trip, I find that I get more and more excited the longer I’m in the field. I read a troubling post lately from an Anonymous HR pro in the UK that my good friend Michael Carty posted called “Sincerely Yours, Deeply Disengaged.” It is an all too familiar tale of how an HR pro is discouraged in how their company looks at and devalues HR. (You really should read this post and add your comments.)

It sounds like this HR pro feels isolated and on their own which is too often the case. I’m amazed that HR people, who are in an occupation that calls for them to be among people, tend to be the most disconnected professionals out there. This isn’t healthy !! It leads to the factors noted in the post above and ultimately in a person who is discouraged about Human Resources who will, in all likelihood, leave the profession.

There are healthy ways to protect yourself from disengagement and discouragement !! One key component to being healthy in HR is to surround yourself with great peers and folks you can learn from. People often tout the notion of “continuous learning” but few take the time to do it. I see more and more people longing for connections, but not knowing how to make that leap.

I’m very fortunate in many ways. I’ve always enjoyed being connected to people. It’s genuinely deep in my DNA. This isn’t unique, but there is a factor that is. Great connections are intentional. And being intentional makes us better together as a whole.

I’ve always believed in modeling the behavior you expect in others. So, I’m involved in a community that keeps me grounded, encouraged and also gives me the opportunity to learn. I’m a blogger as part of the Performance I Create team. It’s a very diverse mix of HR practitioners, and I truly dig that. Each member offers different perspectives, views and takes based on who they are and how they practice HR in their corner of the HR universe. I love reading their work on their individual blogs and on the PIC site.

These folks – Jay Kuhns, Chris Ponder, Melissa Fairman, Tiffany Kuehl, Chris Fields, Sarah Williams, Justin Harris and Dave Ryan – are truly my “Everyday People.” I encourage you to connect with each of them individually and as a whole team.

This isn’t just to highlight one group of HR pros vs. another. I want to truly see you branch out and connect across the field. There are countless amazing HR pros who will make the time and effort to see you learn, grow and succeed !!

Remember – we’re stronger together. Make it happen !!

Image courtesy of tfisherart.com

Believe in others !!

One summer while I was in high school, I worked as a counselor at an Easter Seals camp for disabled adults. Going to this camp genuinely changed my perspective on life !! I entered the camp a bit freaked out honestly. Everyone around me was vastly different that me, and what I was “used to.” People in wheelchairs. People who couldn’t speak clearly. People who couldn’t feed themselves, or pretty much care for themselves on their own.

Remember, I was a teenager. Arrogant, self-assured, indestructible, etc. This was too much for me. The adult who had asked me to work was a counselor I had a Church Camp for years. He was a mentor and knew me better than I knew myself. The first night at camp, I cried myself to sleep because of the challenged people and my inability to accept them.

The first full day of camp, Duane (my mentor), asked me to sit in a wheelchair and he tied my left hand (I’m left handed) to the arm of the chair. He then told me that I was teaching art class all day for campers, but wouldn’t be allowed to leave my chair. I had to eat all of my meals, use the restroom and live the life of the campers. I didn’t handle it well !! I was frustrated at how limited I found myself. Duane had told the campers to really push me – and they did with fervor !!

As the day came to a close, one of the campers, Bill, who had severe cerebral palsy and “spoke” with a rudimentary computer, pulled me aside. He said something that changed me forever. He said, “Steve, don’t be frustrated. We ALL have disabilities !! Some are just more visible than others.”

34 years later, Bill’s words rang true once again . . .

This past week I was honored enough to be a part of Disability Awareness Day at the Statehouse in Columbus, Ohio. One of our LaRosa’s Team Members, Mark, was going to speak about being able to work and be independent. Mark was born without arms and he is one of our Customer Service Representatives and has been with us for 7+ years. As he came to the podium and microphone, he boldly spoke of his work and how he loves taking people’s orders so they can enjoy our great food. He doesn’t view himself as being different. He knows he is a person who is able !!

The room was at capacity and was filled with people whose disabilities were “more visible than others.” They cheered for Mark when he finished and a person in a wheelchair gave me a high five as I came off the stage as well. The great people on this day reminded me that we need to believe in ALL people !! Everyone at the rally felt you were included and not separate. We all came together – as it should be.

So, this week make sure to change your perspective on people from now on. Everyone has value and a life worth living to its fullest extent. Don’t pass someone over, or avoid them because of their appearance. Instead, reach out and let them know that you believe in them. It will change your life as it has mine.

Let’s Build a Barn !!

You may or may not know this, but I grew up on a farm. My grandparents raised my brother and I in beautiful Luckey, Ohio (population now of 1,019 !!). It was about half that when I was growing up. My mom worked full time after the passing of my father. We didn’t think anything was “different” with this situation. We LOVED the farm !!

I still love visiting the farms of my relatives. The smells, sounds and general feel of rural life still has a strong allure !! One of my favorite places on a farm is the barn. Barns are incredible places with their nooks, hidden passages, farm equipment, animals, and the obligatory farm cats that just “appear” out of nowhere it seems.

Barns are treasured by farmers. They are incredible structures that seem to weather the test of time. It takes an amazing amount of effort and time to keep a barn in working condition though. They are usually massive buildings, and just to keep them painted is a monumental effort of time and money.

Because of that, barns too often fall into disrepair as the farm (and farmer) age. You’ve seen the barns that make up the landscape as you drive through the country. It’s sad to see this because, at one time, something amazing happened in this essential component of the farm’s daily activities !!

When I see these falling architectural giants, I think of the things that once had meaning and value at work, especially in HR !! You can think of those systems, approaches, policies and procedures that you never change. Chances are they make up the vast majority of your handbooks !! Our company’s landscape is littered with collapsing barns and we just won’t let them go. We think that if we still hold onto them, the glorious past of what once was will magically resurrect itself.

We need to change our approach. Time to build new barns. Not ones that will last forever, but ones that will move our profession and our companies forward. The great thing about barn building on a farm is that it brings everyone together as well !! Make sure you see that the community you serve is involved. Let them bring their own building materials so that this new structure serves everyone !!

So, this week, pull out that handbook and review the collapsing barn you have. See what hasn’t been used, or is even relevant anymore. Tear it down. People will appreciate it. In its place build something new, exciting and effective !! You will be better for it !!

HR is Puzzling !!

I love puzzles !! I mean it. I love the challenge of opening a box and seeing thousands of tiny, misshapen pieces that only show a portion of a bigger picture. To be honest, I like puzzles that are also a little unique. I’m not a big fan of the large, scenic panoramas. If it’s something that challenges you and comes out with a very cool end product – then I’m in.

At Christmas, the kids and I all got puzzles. Here’s a look at them . . .

Cool puzzle of the US made up of license plates !!

A double-sided puzzle of David Bowie’s classic album – The Rise and Fall of Ziggy Stardust and the Spiders from Mars !! Dig that – puzzles and rock combined !!

Puzzles also offer great lessons for HR. Here are a few . . .

Give things framework !! – The first rule in most puzzles is to put together the frame because it defines the puzzles boundaries and also gives it just enough structure to give it cohesiveness. Great HR does the same when you look at employee situations as well as your systems and “frame” them up !!
Every piece counts !! – When you look on a puzzle box and see that there are 1,000 pieces, then you rely on the fact that without even one piece, the puzzle is incomplete. What if we looked at our teams and our employees in the same way? If we had the approach that every person mattered, wouldn’t you strive to make sure that happened?
We come in different shapes !! – It’s time that HR understood that diversity is all around us in our organizations. It’s not a program or an initiative. It’s a fact !! Just like puzzle pieces, people each add their own take, shape, approach and view on the work we do.
Look at the big picture !! – The thrill of completing a puzzle is that you get to see the results of your work and the whole picture comes into view. Too often, HR gets hung up on one piece and can’t let it go until that one is “fixed.” When you see how the whole puzzle of employees, integrating HR, being strategic and moving a company forward come together – you’ll try to help pieces fit vs. trying to fix them.

All of us in HR have puzzles we have to evaluate, consider, assemble and/or disassemble everyday. Instead of looking at that as a point of frustration, why not view it as a great thing to do? Seeing things come together will help you enjoy HR everytime the next puzzle comes along !!

Hot Chocolate Made With Milk !!

A few weekends ago an amazing person passed away !! She influenced more people than she ever knew and she never would have taken credit for any of it. Did you see her passing in the press/social media? No, I’m sure you didn’t.

You see, it was my Aunt Elaine.

After 81 phenomenal years, Aunt Elaine moved onto the next stage of life where I’m sure she was welcomed with open arms !! I was at the SHRM Leadership Conference when her funeral services were held and I was disappointed to not be there for my extended family and the myriad of people who came to show their respects and shine as an example of who she touched.

You see, my brother and I were incredibly blessed when we were very young. Our Dad, a Vietnam Vet, passed away in 1968 after losing a battle with Hodgkin’s Disease cancer. We were 4 and 2 at the time. Living in the mighty metropolis of Luckey, Ohio (yes, it is a town) would have been difficult for my Mom to raise two young boys except for our incredibly tight knit family. Most days we were with my Grandma and Grandpa as Mom went to work. However, we were often at Aunt Elaine’s , a mere mile and a half away as well.

I fondly remember spending the night and waking up before dawn with my cousins to go out and work in the barn doing chores to care for the farm animals. It was hard work for a young boy, but every aspect of it was spectacular !! The warmth, the smell, the sounds – all of it permeated every inch of you and made you feel connected to the life of being a farmer.

After chores, we would all bounce back into my Aunt and Uncle’s simple farm home to a table overflowing with food !! Farm fresh eggs which we had just gathered, bacon from the farm, toast from homemade bread and of course – hot chocolate made with milk !! The chance to have breakfast, or any meal, at my Aunt’s house was an incredible treat. We thought this was “normal” for when we were at the farm and revelled in it !!

Why does this all matter ??

You see, we all leave a legacy in our lives whether we choose to or not. My Aunt Elaine touched countless numbers of people with her laughter, her charity, her positive glow and outlook on life and her love for family.

In HR we work around people every day and we have the chance to be a positive imprint on their lives. We often think that by focusing on the “business” of what we do is more important than caring for others as people. Just remember – that leaves an imprint as well !!

So, this week, what can you do to be that simple mug of hot chocolate? Be intentional and value all of those whose lives you touch !! It will matter eternally !!

Talent Takes Time !!

This weekend I had an incredible time with my son and 5,000 other Boy Scouts at Peterloon. This isn’t a post about scouting, it’s about talent.

You see, this weekend my son was the “Senior Patrol Leader” meaning that he was in charge of the entire weekend. He made sure everything was packed, ready to go, the camp was set up and the boys/adults had a productive time during the event. He had to organize activities, keep track of details, encourage great behavior and address behavior that was a little more “challenging.”

During the camp tear down, I was about to “direct” some scouts to take care of things, when my son stepped in and said, “Dad, that’s not what we’re going to do. That’s not a good use of our time. I want to see the boys move the dining flies, tear down the chairs and then put things in the trailer. Then we’ll eat. We need to get these things done so we can stay on track.”

Did I mention my son’s 15 ??

This is the same young man who has done all of the goofy things boys do. He’s incredibly funny, creative, witty and caring. I am sure he will be successful in whatever he chooses to pursue. His ideas are so far out of the box as to how to approach people that he finds people following his lead and innovation.

He’s a great example of why talent takes time. If you would have told me that my son would become the young man I saw taking charge this weekend when he was young, I would have laughed out loud !!

Too often in organizations, HR follows the bright shining star who bursts onto the scene. Everyone follows this person exclaiming their talent and the gold mine of leadership that he/she is sure to be for years to come !! At times, this plays out. However, too often the supernova is just that – a super nova. They dazzle, draw attention and may do something short-term that astonishes everyone around and has great initial success.

Talent happens over a slow burn. Talent is sustainable. Talent is consistent and remains constant . . . over time.

So, when you clamor for the next “Talent Management” seminar or best practice, step back and review the employees around you. Who is that person or department that consistently builds others up? What person(s) make others shine through bringing their whole team along? Are you trying to develop a series of supernovas, or true talent?

I can’t wait to see what happens in the future for my son. I know it’s impossible to predict. He’s surprised me so far. I’m sure the great people around you will surprise you as well . . . if you just look out for the talent all around you !!

Where Everybody Knows Your Name !!

This past week was the Ohio HR Conference. It was phenomenal in each and every way !! This was my 14th year as either an attendee or SHRM volunteer at the event. There are so many aspects of the conference that resonate with people ranging from the great programming and professional development opportunities, the gigantic themed resort at Kalahari or the social times together.

I’m fortunate to have several of the speakers as friends, and I made sure to ask them what resonated with them. More often than not, they said that they felt truly welcomed and a part of the fabric of the Conference. (Side note – we invite the speakers to stay all week with us at OHSHRM and let them attend sessions, social gatherings, etc. just like the attendees) Now, we have speakers who don’t do this as well, but the ones that do notice the vibe.

Growing up in the 80’s as a young adult, I was a HUGE Cheers fan. Every episode of the sitcom was great because the cast of characters wanted to see each other and share their lives and experiences. Even the theme song captured the “culture” of their beloved Boston pub . . . “Sometimes you want to go Where everybody knows your name, And they’re always glad you came; You want to be where you can see, Our troubles are all the same; You want to be where everybody knows your name.” Theme by Gary Portnoy and Judy Hart Angelo.

HR people long for that camaraderie just as everyone else. It’s great to have a culture that promotes that because the hope is that those HR pros can continue that effort in their organizations !!

You see, sometimes the best “professional development” is to remind us that we need to recharge our batteries and be welcomed. This coming week, make sure to be welcoming yourself and show employees the value of being welcomed each and every day !!

Release Your Inner Pop Artist !!

Last week my family and I enjoyed an incredible week of vacation in Chicago !! We took in sites such as the harrowing Skydeck of Willis Tower, the incredible Lincoln Park Zoo and the Cloud Gate “Bean” sculpture in Millenium Park. We ate well in local restaurants and had a glorious time !!

A true highlight for us was the Art Institute of Chicago. My kids are old enough to “tolerate” art and they even sought out some pieces/artists on their own that they “just had” to see. It was cool to experience this with them. They know that I’m an art buff and love to see how people express themselves creatively. A true surprise during our visit was the Roy Lichtenstein exhibit.

Ironically, we walked into the back of the exhibit which featured his work from his final years and we worked our way backwards. What was fascinating was that when we got to the “beginning” of where we should have started, we saw that he started out like other abstract artists of his time.

He hadn’t developed his style like you see here from his painting “Whaam!” from 1963. His colors, styles and brush strokes could have been mistaken for other artists of his time. He chose to develop his own style and approach to art and he ended up one of the most dynamic and memorable creators of Pop Art ever !!

It made me think of HR. (I know that’s geeky, but go with it.) Most HR people I know are great copiers, mimics and people who take on “best practices” that they admire from others. This type of HR is very effective and you can be very successful doing this.

But, what if you released your creativity and took your work, and profession, in a different way? What if there was a Pop Artist just waiting to burst onto the scene to be heard? What if your “work” and art was someday seen in museums and exhibits?

Sound crazy? I don’t think so. Not in the least.

You see, I believe that there is creativity in each of us. Some may repress it or ignore it, but we love creating things as people. HR needs creativity in so many facets. There really are no limits as to what can be done in your role, your company and your field.

Why not be like Roy Lichtenstein who learned from his peers and then took a step out in a whole new direction? Just think of what you could do !! I try to be creative every day in at least one way. This week see if you can join me and release some of the creative brilliance in you just waiting to hit the canvas !! I look forward to seeing your work !!

Image courtesy of Art Encyclopedia 2012