Bitter or Better ??

Change.

A simple word that is infinite in how it can be defined, measured and approached. There are countless articles, training courses, books and opinions on what change is/isn’t and how to approach it when it occurs. That seems ironic to me because if change is hard to define, how can a model be derived to effectively address the various components (that ultimately lead to more change.)

You see, change can’t be contained. We keep trying to put controls on everything because we assume that control will limit change. It doesn’t and can’t. Change is a continuum and I think that it would be better to address an aspect than try and cover everything.

When change happens we have a choice on how we respond. That is something we can absolutely control (if we’re intentional.) The challenge is that few people are intentional. We tend to react when change occurs. That may be instinctual or learned. The reality is that it is our first step because our emotions get the best of us. This isn’t right or wrong. It just is how we’re wired.

The difficulty with being purely reactionary towards change is that our choice is usually negative. Don’t believe me? Think of the last 3 to 5 changes that happened which affected you. How did you respond? I’ll let you think about that. So, since change occurs continually and our responses tend to be initially negative, it can lead to bitterness. It can also make us jaded which isn’t healthy. Seriously. Don’t you get tired of viewing change as if the worst possible scenario is going to happen?

Change can’t only be problematic. If we see change as being something that propels us backwards in order to catch up, how can we ever improve? If the only reason to work is to fix problems, then why work? I think there’s another choice. I think change makes things better.

Now, I know that there are changes that don’t have positive outcomes. I’m not trying to be utopian or naive – just intentional. There are so many stories where people have faced incredibly difficult circumstances and they had an outlook that is such an example of optimism that it seems surreal. I hope that that level of challenge isn’t something you’re currently facing or will have to face.

Assuming that our changes are more within the realm of our day-to-day existence, then let’s position ourselves positively. Let’s look at change as something that can lead to things being better. It is hard to do, but the effort is worth it. Seeing things that change as an opportunity and not as an obstacle is much more fulfilling. Please note that this isn’t a call to perfection because you will stumble. That isn’t negative at all. It’s another chance to do things better !!

This week make the switch and stop being bitter and choose to be better.

 

Legacy

I’m just getting back into the swing of things after enjoying a week with my amazing wife wandering through New England. We did more of an “off the beaten path” vacation with a mix of historical sites, lighthouses, touring towns and just soaking in a different culture. One place we visited was Concord, Massachusetts. Yes, it was interesting to see the site where the Revolutionary War began, but it wasn’t what I’ll remember most.

In the heart of this quaint town is a cemetery. It’s called the Sleepy Hollow Cemetery. What makes it stand out is something called Author’s Ridge where several noted American authors are buried including Louisa May Alcott, Nathaniel Hawthorne, Ralph Waldo Emerson and Henry David Thoreau. We walked through the winding paths until we saw the headstones of these memorable folks.

Standing there under the trees while a light breeze blew by was moving. I just stood there taking it all in.  I wondered if any of them thought that 150 plus years after their passing that anyone would be visiting their graves. I doubt it. However, I do believe that they wanted to share the creativity and thoughts within their minds. I believe they wanted to capture the world around them as they saw it. Their legacy is still read and studied throughout high schools and colleges around the world. I think they’d be somewhat surprised to know that their written word would have such a lasting effect.

I blog to share my voice, as do many others. I want to capture the world around me and help shape a view point that runs counter to the culture that continues to want to tear things down instead of build things up. I don’t pretend to think that my words will be remembered or celebrated 150 years from now. In today’s society, it’s rare if a blog post lasts more than a few days.

That’s why I want to encourage you to do something different than what I see happening.

First of all, if you feel you have something to share – write. Start a blog for whatever you want to put out there. It could be about HR, business, your hobby – literally anything at all. I know there are people who say that there are already too many blogs, but I don’t buy it. Blogs are a way to communicate. It’s worse to keep it in. Give it some thought before you jump in, but give it a shot.

Secondly, share the blogs of others. The authors I visited didn’t write to just hear themselves. They wanted others to experience their work. I see most people write their blog and then share it over many social media forums. I think that’s wonderful to see. However, I think it’s only a start. Sharing the writing of others has more reach, impact and gives things more life than only posting your own blogs.

This practice also runs counter to the norm, but it makes sense to me. I enjoy the work of others and want everyone to learn from them as well as connect with them. I think the way to break the “echo chamber” is to keep sharing the blogs that I read and not just my own.

There are many facets to one’s legacy. I know that writing is one way to establish yours. So, start composing and then start sharing. Let’s see where it goes. One thing for sure is that it has a better chance to last !!

Exist or Thrive ??

Another work week is upon us. How does that make you feel? Seriously. What’s your attitude going in?

I know the realistic answer is “it depends” because I can’t understand or cover all of the life situations everyone is facing. These probably run the gamut from bleak to awesome. The circumstances we find ourselves in are a heavy factor which influences our approach to work and to how we interact with others. I don’t want this to be some pop psychology piece that tries to analyze your current state. That’s not fair or even possible.

Let’s get back to the first question. How do you approach a new work week?

It’s important to take time to do this because I think it frames how we approach our work more often than not. I don’t think it’s the “Monday Blues” that bring stress and unnecessary negativity. I think we dread going in to work because we have chosen to exist vs. choosing to thrive.

Don’t believe me? I think people float because the culture of the company allows them to. I don’t think people want to float, but since we’ve taken the majority of direct human interaction out of work, they can’t help it. People want to be challenged. People want to stretch and tackle situations they can affect. However, we blow things up into dilemmas so that when an answer comes to light we get more recognition. It’s true. We can’t seem to break out of the doldrums of our roles.

Please note that this blahness isn’t at one level of an organization. It can occur from the most senior executive down to the front line. Don’t assume that people are just getting by who work below you by position. It’s a vicious myth that we keep perpetuating (again – to make us feel better).

Now, this will sound bold, but it’s something I know because I’ve experienced it myself. You can THRIVE in what you do currently in your role as well as throughout your organization. To do this though, you need to make a choice. The choice is simple, but the implementation is difficult.

The choice is that you personally will no longer settle. Ever.

This past weekend I went to visit my parents. My Dad is a quote machine. Whenever we’re in any situation, he’ll quip, “Write this down . . .” and then he whips out a quote. One that has stuck with me is, “To lower the standard is to give up the fight.” He said this when I’d choose to do something less than my best. It is strong encouragement to keep in mind when the next wave of negativity or cynicism hits.

Choosing to thrive is not some slogan on a wall. It’s a way to exhibit your behavior and a method to lift up and encourage others. HR has the opportunity to see the best in themselves and all employees who work in their company. How do you think your Monday would start if you had that intention and approach going in?

This week make the choice. Stop settling yourself first. Then, go talk to others you see who are not thriving. Work with them and get them to break out of their funk. Fight against the people who choose to tear things down with a better, and more sustainable, stance. Thrive !!

What You Say . . .

. . . matters.

This may seem like an overly obvious statement. However, I don’t think we believe it because we are extremely careless with our words – especially when it comes to people.

It’s so easy to get frustrated with how others treat you, or the situations you find yourself in. Words that describe your immediate feeling and reaction usually aren’t positive. And, if we’re honest, we feel “better” by taking a shot at someone else – at least for the moment. I think we do it so often that we’ve become desensitized to how we casually describe others. It has become an expected response . . . and that is sad.

Now, trust me, I’m not pointing fingers at others because this is something that I struggle with as well. It’s not something I’m proud of, and it’s actually something I’m trying to turn around.

People don’t deserve to be called names that belittle or degrade. No one. Ironically, most of this happens out of earshot of the person we’re frustrated with which makes it even more underhanded. On top of this, we unfortunately highlight name calling and labeling almost incessantly in our social media forums or in the news. The juicier, or more vicious, the better. The response to when these barbs are thrown about is to take it up a level so it gets more and more harsh. I want you to note something.

Tearing someone down has NEVER improved a situation or a circumstance. Not once.

I mentioned before that I’m working on this. That’s the truth. I don’t mean this as an HR professional. I mean this as someone who’s a husband, a father, a friend, a volunteer and a co-worker. I observe that the ease at which others are torn down is the norm, and I can’t accept that. I understand people can be frustrating. However, what I think gets completely glossed over is that we’re ALL people !! I have to be someone who frustrates others. So, is the same name calling being used towards me when I push someone’s buttons? Of course it is. Even if I don’t hear it directly.

I had a conversation recently with a friend, and we were letting off some steam about a person who wasn’t in the conversation. It wasn’t positive. I’m embarrassed to say that. Afterwards, I decided that this isn’t how I want to behave. It’s an easy excuse to justify venting, but it isn’t how I want to see others treated, or be treated myself.

I believe we can, and should, be encouragers of people. This doesn’t count just for people we like. It’s for everyone because it honestly doesn’t happen enough. I know that when a kind word is given that is has meaning and impact. It matters. Now, it may be the exception in what people hear, but that means that kind words should be used even more regularly !!

We will all still be critical and there is value in that. We should be critical of the behavior we see and experience and not the person. Most people reading this will not agree with this position because it takes effort and grace to not bundle the human in our response.

This week I’m asking you to join me in changing the tide. Take time to encourage people and lift them up. When you’re faced with the urge to lash out, don’t do it. Breathe and then assess what was said. See how to respond positively and then act. It’s not what we’re used to doing in our interactions with others. What’s cool though is that people won’t be expecting a positive response either.

What we say matters. I choose to encourage and I hope you will as well !!

Send a Note !!

When I went to high school . . .

(Yes, I know I sound like my Dad, but hang with me)

. . . you used to write notes to people to get their attention. It was like a spy movie because you didn’t want to get caught, or have someone read it who was not the intended audience. People wrote notes so often that some came up with their own “language” so that any intercepted notes seemed like gibberish. You always were hoping to get a note because it meant that someone wanted to communicate something cool, or ask you do join them in some activity. There were countless people who made dates this way and probably became people’s parents !!

Writing a note takes thought, intent and emotion. You didn’t want something to be seen as dull or meaningless. People weren’t careless with notes. Sending a note took some risk to put yourself out there because you weren’t sure what the response would be.

Flash forward to today. Now, if someone sends you a message electronically, they expect an answer almost before you actually send it. If someone doesn’t respond, we think the worst possible scenario for the reason(s) we were shunned. Electronic messages are also often not reciprocal. Tons of people post, snap, tweet, etc. about their lives and don’t really care if others do the same. Oh, we long for the affirmation like or emoji to our posts, but 90% of them are about ourselves, our experiences, or our interests. I’m not bashing these messages because I’m as active as the next person when it comes to being visible on forums.

I miss the days of notes because they were going TO someone and asking them to be involved. There were also notes that would tell someone how you felt about them, and some were even notes of encouragement. I played basketball all throughout my Jr. High and High School years and I had a secret person who would write notes before each game to wish me luck and that the team would play great. Every player had these spirit sleuths for each sport. It was amazing !!

Today’s society, and workplace, yearns to be more “human”, but we don’t incorporate personalization much at all. We’re so concerned about being politically correct, that we’ve ceased sharing “notes” with people to encourage them in their work and take steps to see the best in what they do. I’d like to see that change.

HR needs to come to terms with the fact that workplaces will never become more human unless HR becomes more human itself. Never. I get a sense that all employees are longing for a genuine connection and path to engage with someone with whom they work. So, I encourage you to step in the gap. You may not be the final connection, but you should be the person who initiates this and starts the process.

This week, send a note to someone. It would be awesome if it was handwritten !! However, if it’s electronic, make it a note. Check and see how someone’s doing. Write someone and tell them how much they make a difference in your life and the lives of others. Be positive and encourage others on purpose.

Then . . . send another one.

Keep doing this until it becomes a habit. Be a person who’s willing to break through the mire of negativity and the noise of the endless rush of life and send a note. When you do, you will change the direction of someone’s day. It may be the exact thing they need at the right time.

I need to go now because I have some notes to write.

Be Present

Our world, and our lives, seem like they are nothing but an endless chain of distractions. Items rarely catch our attention for more than mere seconds at a time. If fact, it’s a bit ironic to write this observation on a blog that may get read and possibly shared, liked or retweeted – but only for a moment.

I’m not complaining. It’s our reality regardless of age or background. We seek instant knowledge and instant recognition. Because of this immensely rapid pace, we miss the majority of what is actually happening around us. That is especially true when it comes to people. I love seeing when other bloggers bemoan how people are buried in their devices, but that’s where ALL of our posts go. Electronic forums are the primary means of communication for everything from life milestones to choices of food and drink to images of almost anything you can imagine. Again, not complaining, just trying to frame the world we have built.

Now, put this environment into the workplace, or at home, or in any social gathering . . .

Regardless of the constant buzz, ping and snap, we’re surrounded by people. People who still want to, and have to, communicate directly. Ideally, this would be face-to-face, but that’s not always the case. However, more and more video is being used through various channels to give people the face-to-face interaction they desire. Let’s be honest. When you communicate with someone in person, it’s a completely different feel, message and outcome than if it’s done electronically. That’s because humans were wired to communicate TO and WITH each other.

The true challenge in making communication better is that we have to fight the distractions. We need to be present.

The harsh reality is that we aren’t present during conversations. We either partially listen as we’re trying to end this interaction as quickly as possible, or we flat out do other things while people are talking to us. Be honest. We all do it. Since, our behavior is to somewhat engage, or at least fake attention, the outcome is that communication fails. All. The. Time. Messages are misunderstood or interpreted based on the scant snippets of what broke through the cloud of distractions loud enough to hit our brains. I want you (and me) to shift this approach to something that is much more effective !!

A dear friend of mine, Steve Boyd, said one of the most sage things I’ve ever heard during a training session at my former workplace years ago. He was sharing how he used to lead an 8-hour training class on Listening Skills. EIGHT HOURS !!  I joked with him and said, “Couldn’t you just start the class and say, ‘We’re going to practice listening today,” and then just be quiet for the rest of the time?” We both chuckled at the image of that. However, he was serious when he was talking about the power of being present. He saw how inane his class really was, and he came up with this:

“When you’re with other people, BE there when they’re there !!”

This simply means pay attention to the person wanting to talk with you on purpose. Drop the phone or keyboard. Get off social media. Eliminate the distractions around you and hear what they have to say. Don’t try to jump to conclusions, rush to an answer, or figure out a way to shorten the conversation. Listen from start to finish. Then – respond and continue the conversation.

When you start practicing this at home, at work, or in social gatherings, you’ll be amazed at how full and colorful communication still is !! You want to be heard, and so does everyone else. This week – start being present !! You’ll be glad you started.

Be the Change !!

SHRM17 just wrapped up this week in the midst of tropical storm Cindy knocking on the door as everyone finished the conference and headed home. Ironically, the energy that emanated from the event was almost as moving as the storm !! The vibe this year was positive, collaborative and you could feel a sense of togetherness throughout the entire week.

I had a lofty goal to meet every attendee, and I fell a bit short. It wasn’t for a lack of effort though. I was astonished how many people I observed that continued to move from session to session without meeting a single person. Please note that I don’t think people had to meet me, but I did hope that they’d connect with someone !!

I noticed this continued “eyes forward” approach while people were waiting to hear me present. As I saw this, I asked the AV folks to turn up my mic, and I implored the people who were kind enough to choose my session to look up from their phones and meet the people around them. The energy jumped through the roof, and I actually heard from someone later who said, “I appreciated the reminder to meet others because I was caught up in the stuff at work, and lost sight of others sitting right next to me. I liked meeting everyone.”

I may sound like a broken record, but, taking a page from Patrick Lencioni, I will keep reminding people of what seems simple – because people aren’t doing it. I find it so hard to grasp that HR pros almost refuse to meet their peers. They seem so set on getting to a class or training session to wait to see the person at the front of the room speak. I hope that those speakers rock and that you learn from each of them. But, what if the person sitting next to you was facing the same issues and challenges you were, and all you had to do was say, “Hi, my name’s ________. And you are?”

I closed my session this year with my most favorite quote from history. Ghandi said, “Be the change you want to see in the world.” I don’t mean to overstate, or simplify this, but I truly want to see HR become a global community that is connected though people – on purpose !! I know that if this happens, then the desire for us to look at our field, and the people in it, positively won’t be some aspiration, it will be a fact.

I loved meeting the new folks that I did during SHRM17. The ranged from a room full of students and young professionals on Sunday, to HR folks who were from Cincinnati (where I’m from) whom I hadn’t met in the past, to people from Guam, Australia, Canada, India and Brazil. Each one of these HR pros is now a connection and I hope we stay connected for years to come !! In fact, I wish I had more time reconnecting with some of my friends who I get to see more regularly, but our paths didn’t cross as often as I’d hoped.

I ask those who attended SHRM17 to not let the energy and vibe of such a massive event slip by as we all return to our regular roles and duties. You experienced a shift and not it is up to YOU to be the change in your world. I plan to keep the movement going, and hope you join in !!

Paperback Writer !!

Did you ever know someone who always seemed to have their head in the clouds? They seem to see the world from different angles and make observations that may not seem congruent with others around them. They may be seen as contrarians, but they’re good with it. They don’t seem to fit a category because once you try to put them in one box, they’re off somewhere else.

I’m one of those dreamers. It’s a bit unnerving to even talk about it because I want you to know that this post is much more about ideas and an approach than it is about me as a person. I’ve never felt comfortable when someone self-proclaims something because it brings about skepticism and doubt. We have a “prove it” lens we use, and we honestly wait for people to fail versus expect them to succeed.

For several years, I’ve been fortunate to share my thoughts on this blog, as a guest writer for other HR related blogs and as a speaker. It’s something I truly enjoy and look forward to. It’s nice to have a platform to take the ideas that keep rattling around internally, and get them out to share with others and see if they stick and have merit. There’s a risk in doing this because you need to be willing to be vulnerable and know that there may be those who absolutely disagree with you. That’s cool because dialogue and conversations should be welcome instead of forcing someone to just take your side.

After having many opportunities to share my perspectives and approach on HR, I had some friends say, “You know what? You should write a book and capture this. I’d read it.”

This is very kind and humbling. When I first heard people say this to me, I was intrigued with a mixture of cautious anxiety. All of the voices that pull at you questioning whether you should move ahead or not on a venture like this are powerful and loud. I’ve never been someone who feels comfortable in the status quo or staying stuck in a pattern, but the urge to just continue what I’ve been doing was attractive.

Each week I go to a local haunt called JTaps which is close to where I work. It’s great because there are not many people there and you can get away from the buzz and pace of the world and the workplace to think. I opened a journal and started writing down themes, ideas and thoughts. One week I took my laptop, opened a Word document, looked at my journal, ordered a Gyro, chips and a Diet Coke and started typing on a blank page.

After awhile, words became paragraphs and paragraphs became chapters. I had the beginnings of a book and decided to share it with a few close friends to see what they thought. They liked what they saw and so I reached out to see if someone would consider publishing it. As most of you know, I’ve been active with SHRM for almost 20 years as a volunteer leader. I mentioned that I was trying to create a book about HR and they asked to see it and then put together a proposal for them to consider.

(Here’s the exciting bit . . . .)

They chose to publish the book and this week at the SHRM Annual Conference in New Orleans, my book – HR on Purpose !! – launches.

It’s so surreal and I’m so geeked that I can hardly contain myself !! The book looks at HR from a positive viewpoint and gives you examples, real-world stories from the trenches and encourages people to own and thrive in human resources.

The book captures the belief that I have, and live, that people have value and that HR is the best profession that anyone could ever be in. It shows how you can enjoy HR . . . on purpose !!

I’ve shared before that I’m a music freak. I have some playing now even as I type this. This week, I get to live out one of the songs from my fave group, The Beatles, because now I’m a paperback writer !!

I’d be geeked if you took the time to check out my book, and I hope you enjoy it and enjoy HR even more !!


The Beatles Paperback Writer Rain 1966 by moss3516

Jay.

This past week I lost a dear friend. His name is Jay.

His passing wasn’t expected. He was driving home after work when debris came through his windshield and killed him instantly. The news was as staggering as the way he passed. It doesn’t seem possible that a peer is gone. Life isn’t supposed to progress this way. We had hoped to grow old together and spend time with our families, children and (hopefully) grandchildren.

Fortunately, I was able to travel out of town to participate in his visitation and funeral service. That meant the world to me because Jay was one of my closest friends on the planet. I was one of the people asked to share at his service and it was the most challenging speech I’ve ever given. I’ve been fortunate to speak in front of thousands of people at a time, and that was easier than this.

When I was putting my remarks together, there were tears mixed with laughter. Jay was one of the smartest people I’ve every known – literally. He was a PhD scientist who did research to try to help cure cancer. He was a model husband and father who loved them with his life, his time and his focus. He only ever said kind and positive things about them. Jay and I could “nerd out” together while enjoying conversations ranging from the genius of Monty Python to the deep meaning of the Lord of the Rings Trilogy and movies.

Our families literally grew up together through the birth of our kids until now some 20+ years. We’ve laughed together, worshiped together, camped together and shared many other experiences. I saw Jay every week for the 13 years we lived in the same city. His job took him to Illinois and finally Wisconsin, but we never grew apart.

The greatest thing I can share about Jay is that he made an eternal impact on my life. Now that he’s gone, I feel that impact even more. Jay literally took in every aspect of life. He didn’t miss a thing. He was very observant and it was a joy to be with him on hikes out on a trail because you’d experience the fullness of nature instead of hurrying to get your number of steps in.

Jay also did this with the people in his life. He never missed a person and made sure to get to know you and interact with you. Ironically, he was a quiet, humble man who would meet you with ease versus bravado. He listened to your stories and laughed often !!

His life is a reminder and an example for me and for others. In today’s world everyone seems to be consumed with politics and taking sides or the misadventures of celebrities we will probably never meet in person. I would challenge you to get out of these constant distractions and look at the people you encounter every. day.

That is where we can leave a mark. You see, you leave an impact every time to you interact with others. You just need to choose if that will be a positive impact or a negative one. Either way, it will happen. I choose to be like Jay and pour into the lives of all the people who cross my path. Intentionally meeting them and seeing who they are and what their life is like. It matters.

One of the final experiences I had in person with Jay that left an impact on us both was seeing U2 live in Chicago at Soldier’s Field with two more best friends. We took in every note and sang every lyric. It was another lifelong memory as every one was with Jay. He loved U2 just as we all did, and still do.

I’ll leave you with one of their songs, Grace, which has a lyric which says “Grace finds goodness in everything.”

That was Jay. I loved my friend and miss him immensely. I know we’ll see each other again some day, and it will be just as wonderful as it has been for all these years.

Not Sorry

The title of this post is not something you’d typically see from an HR blog. It comes from a recent lunch I had with a friend. She was talking about working with a new co-worker who said, “I’m sorry . . .” before every response she gave in regards to her work. I asked her how she was trying to change this behavior, and she calmly responded, “I’m beating the sorry out of her !!” I almost spit out my water with laughter. What a great saying.

Please don’t mistake this as asking people to not show empathy in how they practice HR. Empathy is an essential skill we all need, but apologizing all the time isn’t. When I think about how I hear HR peers talk about what they do, “I’m sorry” (or something like that) is usually the lead in phrase. Have you heard (or said) these?

“I’m sorry that our benefit costs are going up . . .”

“I’m sorry that wages are being frozen this year . . .”

“I’m sorry that your supervisor is difficult to work with . . .”

You could continue this list of apologetic phrases for hours. I understand that part of our role is delivering difficult news and/or dealing with challenging employee relations situations. However, we don’t have to state how sorry we are to try and ease into how things are occurring. It seems trite, defensive and lacking confidence. We may think we’re showing a softer side, but if you listen to it from the receiver side of the interaction, it sounds wishy-washy.

One of the marks against our profession is that people see us as indecisive within organizations. We may be great “support” functions, but we aren’t viewed as others are when it comes to leadership. I’m tired of seeing this happen. It also doesn’t make sense that downplaying who we are and what we do is a position that should ever be taken. We can’t just hope that someone will bestow the mantle of leadership upon us.

Leadership takes action and being intentional. That doesn’t mean you need to be a jerk or some hard head in order to he heard and taken seriously. However, we can’t keep coming in with an apology either. The shift that is needed isn’t difficult to adopt, but it does take discipline and a willingness to step forward in confidence in the decisions for which you are responsible.

The two best ways to stop apologizing include your approach and the use of context. Approach is something that you control personally. How you assess a situation, how you react and who you involve are factors with every interaction. We should address people who are involved in HR related situations directly and not in hallway gossip. Being direct (with empathy) is what employees would love to see on a regular basis.

The other aspect of approach is context. “Because that’s the policy” is not context, it’s a crutch. It may not feel great to give the hard answer on the reality of circumstances, but it’s needed. Know this – if you give up being the person who brings context to employee relations, then someone else will. It will most likely be their version of context, and it won’t be the truth. We can’t afford to keep forfeiting an area of culture which we should own and lead.

This week stop apologizing when you start talking. State what you want to say and move forward. People may be shocked at first that HR is using a new approach. Trust me though that they’ll appreciate this new HR so much more than what had been there before !!