A Sort of Homecoming . . .

This past weekend I was at the SHRM Regional Council Summit.  It sounds like a very formal name, but it’s not that kind of event.  It’s where the State HR Council Directors get together to get updates from SHRM, share best practices and meet others that are in similar roles from all over the country.

I have to say that going into the weekend, I didn’t know what to expect.  However, at the end of the conference I was even more assured of how amazing HR really is !!  You see, I was able to meet friends from all over the country that I had never met.  We had much more in common than we even imagined.  I’m not talking about being SHRM volunteers.  I talking about great HR pros who are making a difference in the profession and in their companies.

I continue to be amazed that when you experience this kind of camaraderie and energy, that HR people still don’t want to be connected because it takes too much effort or time.  Trust me, being more connected to other great folks only gives me access to more resources and insight into what HR does.

Most of you know that I’m a gigantic U2 fan !!  When I was thinking of putting this together, the song A Sort of Homecoming came to mind.  It talks about a person who’s searching because they’re isolated until they come home.

When I go to events like this at the local, regional and national level, I feel like this by “coming home” to friends who I don’t get to see that often, but I know they’re always there.  I saw the same reaction from others that I met.  We WANT to be together and need to be both as people and as professionals.

I saw many folks get connected on Twitter and social media this weekend because they met others who find it successful.  I saw people share incredible resources from SHRM and their states that make HR better in every aspect from Employee Relations to Advocacy to Compliance to Culture and Professional Development.

So, this week, quit trying to do HR on your own.  Reach out and get connected !!

Try a conference, attend a local HR meeting, or send an e-mail to Link In or join Twitter.  You are part of an amazing community who wants to be connected to YOU !!  Take the step and make that happen.

 

What’s at the end of your tunnel ??

I love being in HR !!  For those of you who know me, this isn’t some random blogger’s statement.  I’m genuinely passionate about HR and love to see how the field can to continue to develop, evolve and grow.  That brings me to this week’s observation . . .

The majority of folks in HR suffer from “tunnel vision.”

By this I mean that too often we take the stringent and narrow when it comes to our policies, procedures and systems.  We continue to create and develop systems to keep folks in check (i.e. attendance systems, don’t do this/that policies, etc.)  At the same time, I continue to hear HR folks who are frustrated with what we do.  We belabor the fact that people continue to work around our systems and we don’t know how to get things back in line.

The reality of this frustration is that you can’t get things back in line – nor should you !!  There is absolutely nothing wrong with structure and focus.  People work well when they know there are boundaries.  But, boundaries are different than walls !!

I continue to find that people are vastly different.  This fascinates me because it makes it all the more difficult to come up with HR systems full of absolutes and must have’s.  So, I take a different path and I’d like you to consider it as well.  Here’s what I do . . .

My tunnel is a kaleidoscope !!  Like you, I need to focus, but by looking at each person and situation on their own within the parameters of the systems we have, you get a new image every time !!

Doing HR this way IS more challenging, but isn’t that cool ??  Also, I find it to be incredibly less frustrating and even more consistent because people know that I’ll evaluate the circumstance based on what they’re facing.  It has led to things being more decisive in most cases, and it’s also given my department more flexibility and the ability to make sure that we take the time to look at all facets of what’s facing us.

I used to say that HR is gray and not black/white.  I’m changing that to HR is psychedelic because that is the landscape that I see people moving through.  Why don’t you join me and turn the tunnel to see what new images you get ??

Image courtesy of Worldwide Hippies

 

It’s okay to ask “Why ??”

My wife and I are fortunate to have two amazing kids !!  They do well in school, are active in our church and our community.  I’m proud to say that.  For those of you who have kids, or if you’ve even been a kid, you know that kids ask one question infinitely.  “Why ??!!”

It doesn’t matter if things are crystal clear and there’s no reason for this question, it happens anyway.  More often than not, I just want them to do what I say and have some faith that I am not leading them down some dark path with my request to clean their room.

Recently, I heard a presentation where the speaker pulled back my eyelids on this question that often seems so annoying.  He explained that people in the workplace ask “Why” because they’re seeking context, not to annoy.  They want to understand the reasoning for decisions.  Seems to be a great trait actually.  I actually agree with him and when I sat back to think about it, I ask “why” all the time.  So, why do I get annoyed when others do it?

I think it goes back to the feeling that we’d like people just to do what we say when we say it.  If we have to spend time explaining things, then that means we’ve lost time doing something else that “matters.”

It’s time for all of our eyelids to be pulled back in HR.  If we’re not asking why for context, and even to challenge, then we can’t expect the status quo to ever move.  Just going along with everything doesn’t show well and we shouldn’t settle and sit back.  Also, we can foster a culture where it’s not only safe for employees to ask “why,” but it’s encouraged !!

If we continue to promote that we want a learning environment that focuses on development, then we must allow people to ask “why.”  What are we afraid of if we did this?  If employees felt safe, and inquired about their work, wouldn’t there be a greater chance of an enriched workforce?  How cool would that be?

So, start a new behavior today and allow people to ask that infinite question. This time when it’s asked, answer them.  Give them context and see what happens.  I think you’ll enjoy the results !!

Put a Little Love . . .

This past weekend I was at the University of Indianapolis with my daughter who decided after this visit to join them next year as a Freshman.  It’s a time of transition for me, my family and my daughter.  Why should that matter to anyone but us ??

Good question.  You see, I’m experiencing a “transition” in my personal life and it just hit me because SEVERAL of my friends have been facing transitions as well.  Just this past month the following has happened:  four HR friends lost their jobs, one HR friend lost her father and another his mother-in-law, three HR friends are struggling with their marriages and/or divorce.  It shouldn’t matter . . . but it does !!

As HR people we don’t take time to know what’s really going on in people’s lives because we think it takes too much time.  Also, if we know about what’s happening we might have to DO something with that information.  Another pressure we face is we have managers who think that personal situations just get in the way of work that REALLY matters.  Ironically, if a personal situation comes up that involves them personally, then they want us to take note.  Huh !!

What would happen if we did take notice of people’s personal situations?  I don’t mean to take it to a creepy level.  Instead, I propose this.  Take note of the various highs/lows that people choose to share and SHOW GENUINE INTEREST instead of passing glances and quick “Hello’s”.  We keep asking people to handle change, and yet we ignore the transitions and changes that are happening to them everyday.  Just by listening, we may relieve the anxiety, pressure and uncertainty of what they’re facing.  I take great joy in laughing with, crying with and rejoicing with people I work with and know that because those events truly matter to them, they likewise matter to me.

You can’t keep asking people to put the “H” back in HR if you aren’t willing to model it yourself.  It made me think of the great 70’s song “Put a Little Love in Your Heart.”  I love the Annie Lennox/Al Green version (in this link).

So, I’m excited about the new transition about to happen as my daughter continues to grow and head off to college next year.  I’m excited about your transitions too because it truly makes “the world a better place for you . . . and me . . . you just wait . . . and see !!”

It’s Been Quite a Year !!

One year ago, I jumped into the blogosphere after I received my site as an incredible gift from my sister-in-law, Kathi Browne.  Quick side note – she’s incredibly talented and I think you should click through on this link to get more connected to an incredible business and HR resource  . . . but I digress.

I wasn’t quite sure what to expect entering the world of blogging.  It was daunting to be honest because I read the great work of so many each day.   I wanted to make sure that this wasn’t a hobby, but would strive to be three things: genuine, consistent and encouraging.

I understand that there are many things in business and HR that raise both concerns and frustrations.  I’m not naive, and I experience those things in my roles both as an HR Director and in my volunteer life with SHRM and Boy Scouts.  The difference is that I choose to take a different path, and suppose I always have.

There are more opportunities to be positive than people choose to take.  It isn’t how most people look at things, and that’s a shame.  So, as I enter my next year of blogging please note that I hope to lift our profession up even more and move it ahead.  It doesn’t mean that you can’t have a critical eye toward things, but it does allow you to approach things differently.

Thanks for sticking with me this first year.  I truly appreciate everyone who chooses to read this blog.  I hope that we continue to connect.  If you feel so inclined, drop me a line at sbrowne@larosas.com or write a comment.  Connect on Linked In, Twitter, Facebook, or join the HR Net, etc.  We can only get better as a profession if we do it together.

Until next week . . . and hopefully years to come . . . Peace to all !!

Connecting the Dots !!

Most people start the New Year with resolutions that quickly fade or fail leaving people with a feeling of sluggishness.  Sweet !!

I want to offer an alternative and that is to make 2012 intentional !!  Let’s start with a story . . .

I went to SHRM Leadership this past fall with other SHRM State and Chapter leaders and directors.  Many people spent time with folks from their own state or region because they’re familiar with each other and it is a great time to get away.  I, on the other hand, spent much of my time meeting great folks from Illinois, Florida, Alaska, Kansas, SHRM staff, etc.  I couldn’t get enough of meeting HR folks from other areas to see how we connect.  To me, this was the best way to spend time because there are so many amazing HR pros all over that do great things.  I had to see what they were doing.

So, I’d like to throw out this challenge (and opportunity) to all of you in the HR community – In 2012, start connecting the dots !!

I know that the whole “social media” thing can be overwhelming and noisy.  However, I find there are  folks developing and sharing great content that you can use in many facets of our work.  We need to stop thinking that isolation works for us as a profession and do what we can to be more connected.

Now, I’m not sure what that looks like for you, but let me list some suggestions:

  • If you’re someone who reads blogs – take a step and leave a comment.  Bloggers love to hear from folks who read their work.  If you feel compelled, then comment.
  • If you haven’t been to a local HR forum, then go to one.  Try them out and see where you can connect in person with other great HR folks !!
  • If you haven’t been to a conference or Unconference, then make plans to go to one this year.  You’ll find incredible people, just like you, connecting and learning more to advance the profession.
  • If you haven’t met folks in person, then take the steps to do that !!  One of the true highlights I had in 2011 was meeting social media HR folks in person.  It has led to incredible personal and professional relationships.
  • If you’ve just been service oriented in HR at work, change that and be intentional !!  Organizations expect HR to be dynamic, relevant and integrated.  Take the steps to make that happen !!

It’s just a start, but I hope that you take the next step to be more intentional.  I’ve already been making plans to meet more great HR folks in person and I’m using the same list for myself.  It’s time to take action !!  Will you join me ??

Believe in Miracles !!

Normally, I don’t post twice in a week. My “regular” day to compose is Sunday. But, with Christmas Day being Sunday, I won’t be posting.  There’s a much bigger reason for this that deserves a story . . .

 In 1993, my wife and I had her extended family over for Christmas Eve and were preparing the obligatory feast when my wife exclaimed, “Steve, I think my water just broke !!”  You see, we were expecting our first child who wasn’t due until mid-January of 1994.  She asked, “What should we do?”  And, being the ever empathetic husband, I said, “Let’s eat !!” – and we did.  We shared our meal with our family, calmed down, and then we headed down the highway to the hospital.

That year in Cincinnati we had snow and ice all over.  Did you know that you can travel without much traffic on a Christmas Eve night even in bad weather?  I think we saw 10 cars in the twenty mile trek we had to the hospital.  During our trip my wife was riding next to me crying.  She didn’t want our child to be born on Christmas.  We talked about every bad scenario about how our child would be “cheated” because their birthday was on a holiday.  Odd, that we weren’t focusing on the amazing miracle about to happen !!  When we arrived at the hospital, my wife was one of two women who were about to give birth.

Our beautiful daughter, Melanie, waited the night and arrived early Christmas morning !!  It was amazing and something I will never forget or regret.  Here she was five weeks early, and the best Christmas present I will EVER receive !!

She was cooing and healthy when she was carted down the hall to the nursery.  After giving my wife a kiss for making it through the delivery like a champ, I wandered down the hall to get another glimpse of my daughter.  There was fresh snow on the trees, buildings and streets that I saw in the hallway window as I sauntered down to see her.  It was just like the movies.  And then . . . the miracle.

Looking through the nursery window, I saw my daughter stuffed into a large stocking being held by Santa Claus in a rocking chair.  Tears exploded from my eyes.  I couldn’t believe what I saw sitting before me.  Santa looked up at me, smiled, hugged my daughter and waved to me as if to acknowledge the beautiful gift of life that came to us that morning.

I ran down the hall to tell my wife what I just saw.  I ran back to see if I could get a picture, and he was gone.  Of course he was because he was off to do what Santa does for all families and children.

Our “miracle” turns 18 on Sunday.  This stocking baby is now a young woman about to embark on her next stage in life when she leaves our home to attend college in the Fall after graduating in the Spring.  She is amazing and continues to be a blessing to me and all she touches.

I wanted to thank all of you who take the time to read this blog.  I value each one of you and want to wish you, and yours, a blessed Christmas and Holiday season !!  May the coming year be filled with miracles for all of you !!

Get rid of the “n’ts” !!

This may seem like an odd title, but I was slapped back into reality at our OHSHRM Leadership Day for Chapter Presidents.  We had a great, upbeat day which featured a Leadership Bootcamp lead by Tom Terez to open and then Bruce Boguski to close with a great motivational piece about how we approach each day as people in HR and our lives in general.

One item Bruce hit on is the words we use.  Seems simple, but it’s amazing how many negative words just fill each and every moment of our days.  We use these words when we talk about others and even ourselves.  It was especially telling when he asked us to reflect on these words in our work as HR professionals and leaders.

What are the words ??  You know them all too well.  Most of them end in “n’t”. Words like “Don’t”, “Can’t”, “Shouldn’t”, “Couldn’t”, “Won’t” . . .

Does this sound familiar?  You wake up to head to work and you tell youself you don’t want to deal with so-and-so today . . . You can’t handle how another department is handling a certain situation . . . etc.

When you sit back and think of how many “n’t” words fill every sentence that we use, you’ll be shocked.  (I had to really had to be intentional in writing this post to see if I could even do it without n’t words other than for examples !!)

Now, think about our HR practices and policies.  The vast majority of the ones I see are written with more don’ts vs. do’s.  If we continue to approach our employees with what they can’t, or shouldn’t, do – how can we expect them to look at what they do from a positive perspective ??

It’s time for us to change this !! We can, and should, be genuinely positive !! Who says that we have to continue to go with the flow of darkness that seems to take up most aspects of media, entertainment and culture?

We’ve come to a point where positive people bother us.  Well, I plan to bother people.  A LOT of people !!

It’s a real challenge, and I’m only one day into it, but I’m going to do my best to reduce and get rid of the “n’ts” – I hope you join me !!  Think how much better our workplaces would be if HR took this approach !!

You can count on me !!

You may, or may not know, that I am an incredible music freak !!  I can’t get enough of it and this Thanksgiving weekend a true classic popped into my head – Count on Me by Jefferson Starship.

When my extended family gathers for either Thanksgiving or Christmas, we call it BIG Thanksgiving or BIG Christmas because there are so many family members that attend.  Before we eat and open with a prayer, we count off – literally.  We have had a few family members pass away over the years, but we never stray from this tradition.

So, it begins 1 . . . 2 . . . 3 . . . 4 . . . etc. until we get around the oval. (It’s never a circle because there are too many folks.)  This year we had 35 and it’s been as high as 60.  Included are aunts, uncles, cousins, their kids, and starting this year the newest generation has it’s first engaged couple.

I know that you need to be careful about what you do/don’t share on-line, but I’m 47 years old and completely cool with that.  If you met me you’d say I’m at least 28, so age is not the focus here. My family has been getting together intentionally between 50 to 60 years because I have aunts, uncles and cousins older than I am.

Think about that.  Being together, intentionally, for 5 to 6 decades and NEVER missing a holiday.  We’re not unique in this and I’m sure there are families who have met for centuries, but the point of the gathering is this . . . we COUNT on each other to be there all the time.

It’s a great example for you personally as well as an HR professional.  You NEED to be counted on, and others NEED to count on you !!  Too many employees are out on their own within a company and they need someone they can rely on.  Remember, you aren’t their for Management, nor are you there for employees.  You’re there for EVERYONE !!

Is that how you approach HR?  Have you even stepped back to look lately?  Just think how HR would be viewed in organizations if people knew they could be counted on !!

This week, start something new and reach out to someone in our profession and get connected. Be someone that others can count on !!

No accomplishment is too small !!

This past Friday night I had the incredible honor of being the commencement speaker for a college graduation.  I was humbled to even have been asked, but not nearly as much as I was after I attended this amazing event !!  This was the Fall graduation ceremony for Brown Mackie College.

I don’t know how much you know about Brown Mackie, but the majority of it’s programs are either Associates Degrees or Certificates.  Most of the students are “non-traditional” and they are phenomenal !!  While others may take education for granted, these folks are usually well past high school, are working while going to college and may be raising a family at the same time.

As I entered the Lakeside Christian Church where the ceremony was to be held, I saw every seat filled as family, friends, and children were buzzing about their family member becoming a college graduate.  It was noisy and people came from all walks of life and many of the graduates may have been the first of their family to reach this level of education.  To say this was an “accomplishment” would be an understatement.

Too often, we as HR professionals, look for the big splash – the MAJOR accomplishments that people are supposed to achieve.  We base entire systems on the vast, life-changing initiative (even though most are short-lived), and we reward people for them.  I’m reminded often by my colleague Paul Hebert and his good work on his blog, that we have much to learn when it comes to doing recognition and incentives well. Also, we belittle accomplishments like the one I witnessed at this commencement.  We say it’s “just” an Associates or a Certificate.  And, we completely miss it.   Completely !!

You weren’t there to see how MAJOR this really was to each and every graduate and family member.  These folks go to school 4 hours each night after a full day of work for 2 years to reach this milestone.  It was inspiring to say the least !!

Oh yeah, I gave my ten minutes and got people pumped up and motivated about their future, but I took a cue from what was going on around me first.  Before I gave one thought of my remarks, I asked the audience to rise to their feet and give the graduates the loudest standing ovation they’ve ever given.  The rafters shook !!

People have already probably have forgotten my words during my ten minutes.  But, they will cherish the accomplishment they reached for a lifetime.  I was blessed to be a part of it all.

So, this week, look around you.  Catch a glimpse at the myriad of small accomplishments that happen every day.  Celebrate them !!  Cherish them !! Then note how truly impactful each one of them is !!