Squeals of Joy !!

This past week I got to do something that I haven’t done often over the past few years.  I was interviewing potential candidates to become Team Members for one of our pizzerias.

Typically, our great Managers interview, but I got to help this week because we had a bigger hiring need.  It was energizing to sit across the table to learn about people who are interested in joining us.  One thing I forgot about interviewing was the nerves, anxiety and anticipation of the candidate. Each person I spoke to was eager to give answers and share their experience.  A few of them were worried they’d give the “wrong” answer, and a few were very confident with every response.

At the end of the interview we decide whether to make an offer or not.  That’s when it happened. When I offered a job to some of the candidates, they actually squealed !!  They were so excited that they were going to get a job that they couldn’t help but express their joy.

I guess I’ve been in HR too long because I lost the experience and thrill of what it meant to offer someone a job. I think that’s true for most of us especially when I hear people speak more about metrics and not people.  The majority of how our focus in recruiting and hiring has come down to statistics like “time to hire” or “cost per hire.”  Where is the statistic – changed my life ??

Think about it.  When you make a hiring decision, you trust that the person you just interviewed is someone who will add value to your company.  You have been given the responsibility to identify and meet someone who is going to bring their lives, experience and talent to your organization !!  Isn’t that more important than a report or making sure that your next job requisition comes off the board?

JoyWhen we hire someone, we change their lives.  They are so excited to have this new opportunity.  We miss this squeal of joy because we’re so eager to move onto the next task, interview or project.

It’s time for us to step back and take in the fact that we are adding talent to our company.  If we are doing anything else, then we aren’t doing our job effectively because if the people we hire are just to alleviate pressure or ease some uneasiness in low staffing levels, then we’re missing the mark.

What if you approached hiring and job seekers with the same joy they hope to experience by landing a job?  What if you met each person with excitement, anxiety, nerves and anticipation about who you’re about to meet?  How do you think you’d view the “task” of recruiting and hiring with this type of attitude?

One of the people I hired asked if she could call her dad to tell him she had just landed her first job.  I said, “Of course,” and I listened as she shared the news.  It was a great wake up call for me.  What we do in HR is full of joy everyday in our lives, and potentially in the lives of others.  Let’s see if we can make that happen !!

1st Time Handshake . . .

This past week I was fortunate to be the emcee for the second DisruptHR in Cincinnati !!  We had another great time and the presentations were unique, diverse and thought provoking.  The venue of Memorial Hall also added to the ambiance of the night.  The true highlight for me was seeing many familiar faces as well as a large number of new people.

It’s fascinating to me to see how people greet each other at HR events.  People look for people that they know first if they didn’t already come with someone they know.  If they don’t know people, they head to either a corner or the bar to get a view of the room and scope out how they’re going to maneuver around people before figuring a way to get to their seat with the fewest interactions possible.

If someone does introduce themselves they tend to keep a clear distance and reach for a business card as a force field to get the niceties out of the way.  There may be some small talk exchanged asking where someone works, why did they come to the event and what do they expect.  More often than not, the room is filled with more people you don’t know than it is people you do know.

I’m not trying to make fun, it’s just what I see.  I’m an extreme extrovert, and I know that isn’t common.  I thrive in a room full of people.  I can’t wait to meet as many people as I can.  I don’t want to just meet them, I want to get to know them.  In order to not have this be overwhelming, I’ve developed the following approach.

1st time handshake. 2nd time hug !!

Free HugsOkay, the hugging part may be overwhelming, but it’s necessary.  I mean it !!  People need to be hugged especially if they work in HR.  You’ve heard me say that working with people is challenging.  That is nothing new, but a genuine support system for HR is !!  HR people tend to want to move on their own and have bought into the myth that they shouldn’t be close to anyone.

Being isolated in our field is senseless and harmful.  It’s harmful because if you think you can foster engagement in employees, but you aren’t connected to other people on purpose youself, then you’re just trying to make something come to life you don’t believe in.  We need to care for each other and be up front about it.

I remember a few years ago, Joe Gerstandt came to speak at Ohio SHRM and I was the program chair.  We had never met in person at that time, only through social media.  When I saw him far across the room, I squealed and ran over to him and gave him a giant bear hug. (I skipped my 1st time rule.)  Joe pulled back a bit from me and said, “I guess brothers hug.”  Love that !!

Ironically, other HR people there chastized me for being loud and too excited.  You see, we want order and decorum in a world that is calling for empathy and compassion.  I choose hugs and will not shy away from it.  I’ve had too many people melt in an embrace because it hit them just at the right time.

This week, Ohio SHRM is happening once again and I will be giving out hugs as much as possible !!  To say I’m Geeked would be an understatement.  I will love seeing friends and meeting new ones.

If I see you there (or at other great HR and SHRM events), choose.  I’m good with a hug right off the bat.  You need to know someone cares about you and that you are in HR.  I’ll be looking for you !!

I Love to Laugh !!

How often are you around little kids?  I would have to say that I’m not around them nearly often enough !!  Little kids “get it” when it comes to life.  They see everything around them as something worth looking at, taking time for, and experiencing.  They will do this for their entire day and think that it’s normal.  When adults step in to squelch their innate sense of joy and exploration, kids respond with some of the most confused facial expressions possible.

One characteristic that I truly enjoy is hearing children laugh.  It’s infectious.  They see things that most of us consider mundane or irrelevant, and just flat lose their mind.  It’s fantastic !!  When a child loses themselves completely in laughter, anyone who is near them will be affected . . . in a good way.  They usually bust out in raucous laughter themselves.

I have to confess.  I’m a laugher.  It’s a loud, belly laugh more often than not. I make sure to laugh every day.  Every day.  It’s not like I put in a planner or on my To-Do lists. There are just too many things that happen every day that deserve laughter and joy.  You never know what it will be, but you will miss it if you’re not looking for it.

Laughter QuoteI wish more HR people would bring laughter and joy to what they do !! When I get together with my peers, and we can peel back the frustrations of the job, we have more laughs than not.  The question is – how can you incorporate more laughter in your workplace?  The first thing to do is to take on the philosophy that Charlie Chaplin followed (see the picture).

If you thought that your entire day would be wasted if you didn’t laugh, I bet you’d laugh more often !!  There are countless studies that show the healing power of laughter and how it reduces stress.  If that’s not enough of an incentive, it also clears the cobwebs and allows you to look at something with a fresh perspective.  Any feelings of angst just disappear.

Secondly, you have to take on the Mary Poppins approach where Ed Wynn proudly sings, “I love to laugh, loud and long and clear !!”  Laughing out loud is essential.  We are way too reserved as HR pros in the workplace.  We keep to ourselves and don’t feel that we can express ourselves.  That’s truly a shame because we have an opportunity to bring life and excitement to our people, our workplace and our culture.  If you chose to look at HR with this perspective, would it change your outlook as to what you do?

This week, stop the grousing and start the chuckling !!  Something so simple can be something extremely profound.  Look for the laughter.  I know I will !!

Sochi, the Media and HR !!

The 2014 Winter Olympics are in full swing, and I have to tell you that I’m a fan.  It’s a chance for the entire world to come together for a common purpose through sports.  I’m not a skier, skater, bobsledder, luger or curler.  Although, I think being on the US Curling Team would rock !!

With all of the pomp and circumstance, bright colors and international community comes an unfortunate dark side.  It is truly almost unbearable to listen to the blathering commentators.  During the opening ceremony, one of the visual special effects where snowflakes were supposed to transform into the five Olympic rings failed.  It caused a global uproar and Twitter exploded !!  In fact there’s an account on Twitter that focuses on the things in Sochi which are “wrong.”

The negativity doesn’t stop with the talking heads of NBC in their studios, during the Today Show or the Evening News.  It continues during EACH event !!  We’ve never been a country who admires that other countries actually send athletes who also compete alongside us.  The coverage is so U.S.-centric that we only get to see an extremely small portion of the actual competition even though it’s hours and hours of TV coverage.  Then, during the coverage, the analysts talk about all of the errors people make instead of focusing on how amazing it is that this athlete is representing an entire country !!

I get sick of it.  Ironically, it reminds me of how the majority of HR is focused.  Entire company cultures go to work each day to focus on “what’s wrong” with work and especially with their employees.  I know I’ve been guilty of this because it’s so much easier to be negative vs. being positive !!  It has to stop.

Happy face amongst sad faces.Just think what would happen if your culture refused to be negative !!  I understand that there are challenges in every workplace.  But those are opportunities, not obstacles.  HR should make it there mantra that ALL systems that touch, or affect, people in the organization should be intended to encourage, develop or address folks where they are.

If someone is lacking a skill, then take the time to teach them what they need.  If someone is struggling with a person/boss/management, talk to them directly without having the approach of “making a case.”  If there are differences between people or departments, be the glue who connects the dots and show how to integrate people’s strengths instead of harping on people’s differences.

I could fill an entire post on these types of if/then statements.  The key is that we need to be more like Sage Kotsenburg who won the Olympics 1st gold medal of the games and the first in his inaugural event.  He was stoked about his performance and his press conference is a great mixture of awe, excitement and “dudeness.”

He only focuses on what he was able to do and how cool it was to do it !!  If we in HR, were like this and could be positive and excited about what we did, just think of the possibilities !!  Turn off the negative and see what happens.  I think you’ll be geeked !!

Is Your HR Like Gas Prices ??

One of the most visceral emotions people experience everyday is during their commute to and from work.  It may be the pace of traffic, the volume of traffic or the urgency to get to your destination.  Driving is never without emotion !!  One item that never misses is when you drive past gas stations.  The board listing the prices of the moment glares at you every time you pass it.

High Gas PricesIf the prices are lower, you’re ecstatic – even it’s a few cents.  If they are higher in the least, you say something under your breath, or you curse the sign and the unexplained variability from the morning drive to the commute home.  It feels like you’re being held hostage.  You know you need to drive to get anywhere (at least in the States), and it never makes any sense when you see the price variation.  You can’t go to anyone to get an answer for the change.  It just happens and you’re left to “deal with it.”

Sound like HR ??

Too often we sit at our desks writing policies and procedures that address the fringes of our employees and then enact them with little rhyme or reason.  We do our best to hold people “accountable” through enforcement and inconsistency.  How’s that working for you?  Frustrated?  Emotional?

In order for HR to bring stability through the workplace and a company’s culture, we must have consistency.  That doesn’t mean being fair.  It means being consistent.  We strive to make EVERYONE fit all that we do when that just isn’t possible.

This week try something new that will really work.  Look for the inconsistencies in how HR occurs at your company.  That could be within the HR department or how things are carried out in action in the field.  Take one area and get it to have less variation.  Keep it in check and then find the next area.  Over time the lack of variation will bring a flow to what you’re doing vs. having to feel that you must react !!  Knee jerking only gives you black eyes.

I was listening to The Police this week and heard a real gem from them called Walking in Your Footsteps.It talks about the dinosaurs and how they once ruled the earth, but you can only see them in museums today.  If HR doesn’t change its ways to move from compliance to integrating itself into the flow of work, we will become extinct as well.

Try something new this week !!  Start removing the variation and you’ll see others outside of HR treating you differently.  You won’t be like the ever-changing gas prices.  You’ll be the fuel necessary to help them run better !!