It seems that the workplace environment is more of a moving target than ever. Employees have higher expectations of themselves and the work they do. I continue to see blogs and articles about how “frustrating” this is for HR, and I have to giggle. Seriously. How can you get upset that people want to have clarity in their roles and an explanation of how they can add value?
You’d think that we’d be out of the top/down model, mentality and approach in 2017, but we’re not. It’s true that more and more workplaces are blurring the edges and boundaries of what work spaces look like, and that is encouraging. The question I have is – Are we keeping up with this shift as HR, or are we holding firm on the tried and true?
I think you need to pull out the best answer there is in HR – it depends.
I want to be careful not to overgeneralize the state and temperature of company workplaces. I know there are folks who work in places where things rock and the employees are engaged more often than not. My hope is that this turns from perception and “best places to work” survey results to the reality of the workplace. The one thing I see that is a constant thread in great workplaces is that HR keeps it real.
What does “keep it real” look like? Let me paint a picture for you of what it is and what it isn’t. Let’s get the negative bit out of the way. When I hear HR folks who describe themselves as “brutally honest” and “don’t pull any punches”, I cringe. Those folks are just blowhards who wield their role, position and authority in a way that they bull their way through situations and people. That may be their “real” approach, but it is flawed and egocentric.
HR folks who keep it real are authentic, genuine, vulnerable and, dare I say, human. They are flawed, emotional and aren’t afraid to admit when they fail. Here are the outward characteristics I see in HR practitioners who keep it real:
They’re others focused
When you hear HR people who talk about the employees they lead and serve first, you’ve found a foundational quality of keeping it real. You very rarely see, or hear, these people talk about themselves first in any situation. Being others focused takes patience, intentionality and an assurance in knowing that in the end, taking care of others will benefit them personally in more meaningful and lasting ways.
They show their emotions while keeping their cool
A word, an approach, I’d like to see HR adopt here is being unflappable. You may have to fight the urge to scream or lash out at someone when you are involved in difficult employee situations, but you just can’t do it. I don’t mean that you swallow your feelings. In fact, it’s just the opposite. When you meet people emotionally where they are versus being an unfeeling robot armed with endless policies and procedures, you’ll see what I mean. All people are emotional – including HR !! Meet others where they are, and then keep your cool. When you do this, you can diffuse even the most highly emotionally charged situations. People want to be heard, so take a deep breath, and listen.
This may seem silly, but people love to laugh. There’s no room here to try to force humor or tear others down because that isn’t funny, it’s just cruel. I know that we all need more joy and encouragement in our lives and having a positive outlook to see the good in others will lead you to laugh – naturally. I know that laughter is an essential part of every day for me. If I’m not laughing, and getting others to laugh with me, then tensions rise. Make sure you’re looking at yourself on this point. If you’re not laughing enough, change that.
It’s time for HR to remove the cloak of invisibility and dark theme music that people tend to try and associate us with as a stereotype. That can only happen when we put on something else – the mantle of keeping it real !!