Do you remember taking multiple choice quizzes and exams? I always enjoyed them more than essay questions because you could at least make a choice. Every so often though you’d have a quiz where the answer could be “a”, “b”, “c”, “a and b”, etc. That was difficult because you had to put more thought into your response versus rushing through the exam with your No. 2 pencil to just get done.
We like clarity in the workplace. We’d prefer to have things fall into a multiple choice format so that tasks and relationships would fall into place smoothly. This may work well with things and tasks, but it rarely is that clear when it comes to working with people. This is because people are so diverse in every way.
I heard some sage advice recently from my pastor who was talking about relationships. He stated that when it comes to interactions between people we can either choose “a” or “b” broken down like this . . .
A = Assume the worst and B = Believe the best
It floored me !! This is so true in our workplaces and especially in Human Resources. Far too often I think the majority of people choose to assume the worst in others. Even before any words are shared, we make assumptions about how the conversation is sure to progress. We get bogged down and think that every time we meet with someone it’s going to result in more work for us. The power of this negative approach is extremely hard to ignore. It’s also challenging because we “just know” that the person we’re interacting with is assuming the worst as well.
I’m a choice “b” person !! I honestly go into situations believing the best will happen. It’s something that was modeled by my parents and it always seemed to work and also felt natural. It’s odd that even as I type this I sense people reading this and being skeptical or cynical. Believing the best of others doesn’t mean being naive or Utopian. Let’s be honest about something – I know that people will disappoint me because I’ve disappointed others !! Choosing to believe the best does not mean to overlook situations or treat them at a surface level.
I just don’t think something bad is going to happen when I meet other people. In fact, if someone does disappoint and/or hurt me, I will still believe the best will happen the next time I meet with them. I have come across some people who want to intentionally try to not let me believe the best in them, but I try because I think they deserve it.
If you choose to believe the best, I promise you that HR will be great for you every single day. It doesn’t have to be a battle for you to choose “b” and not “a.” I think it’s key to surround yourself with others who believe the best. There may not be as many of us around, but there are quite a few. Connect with them and see how much this group will encourage you to keep believing.
So, here’s the test for you as you enter the workweek – “A” or “B” – what will your choice be ??